ServiceNow Integration with FlexNet Manager Suite

FlexNet Manager Suite 2020 R1 (On-Premises)

Using the integration application for ServiceNow, you can exchange a limited set of data between FlexNet Manager Suite and ServiceNow to provide a consistent view of your hardware and software estate, and related contracts. There are two versions of the integration application available in the ServiceNow store:

  • Flexera Integration: This is version 5.x of the ServiceNow integration application that has been updated from the FlexNet Manager Suite for Enterprises 4.x version. As the application is now shared between FlexNet Manager Suite and Flexera Data Platform, the name of the ServiceNow application has changed to Flexera Integration.
  • FlexNet Manager Suite for Enterprises: This is version 4.x of the integration application.
ServiceNow provides cloud-based IT Service Management, while FlexNet Manager Suite is focused on Software Asset Management. To help provide a unified view of your management data, there are two parts to the integration of these systems, each of which is available independently:
  • Data on hardware assets, application installations, and contracts can be exported from FlexNet Manager Suite and imported into ServiceNow
  • Data on assets and contracts can be exported from ServiceNow and imported into FlexNet Manager Suite.
This release of the ServiceNow integration application supports the following versions of ServiceNow:
This ServiceNow documentation is divided into the following chapters:
  • Key Concepts — key concepts to help you understand how and what type of data is merged with the integration application, where to view merged data, insight into how source of truth settings structure data into an optimized view with no duplicate or missing records
  • Architecture, Components, and Prerequisites — background information including requirements you need to know to get started with the integration application, as well as contextual information to help you understand the configuration and operation of the integration
  • Installation and Configuration — common tasks to be completed for all implementations, procedures for setting up data flows from FlexNet Manager Suite to ServiceNow or from ServiceNow to FlexNet Manager Suite
  • Operational Details — steps showing how the export of data from FlexNet Manager Suite works (to export hardware inventory, installed applications, and contract data), and steps showing how the export of data from ServiceNow works (to export asset and contract data)
  • Appendices — integration property descriptions, a performance improvement tip to create additional indexes on your ServiceNow instance, procedure to remove a previously-installed legacy integration application, and more.

FlexNet Manager Suite (On-Premises)

2020 R1