Resolved Issues

Master Issue Number Component/s Summary Workaround
IOJ-2148226 Agent, Component installers

Inventory data folder doesn't get created in the default path on non-windows environments during adoption

IOJ-2117174 Agent

Inventory agent for windows would not collect inventory if device has 8 or more physical CPU's

IOJ-2083804 Analytics (Cognos), Inventory import (read/write/export)

Data Warehouse export process fails with error: Procedure or function 'CreateAndInitializeTenant' expects parameter '@OrganizationID', which was not supplied

Verified with Costco on UAT cloud.
IOJ-2072273 Analytics (Cognos), Security

Cognos version used by Flexera Analytics uses old version of jQuery

IOJ-2091541 Database, Inventory, Uploaded file importers

Inventory NDI files fail to import when the SoftwareFile_MT.SoftwareFileID database identity column exceeds 2,147,483,647

IOJ-1996496 Integration: ILMT & BigFix, SAM for IBM

All time peak consumption is imported from ILMT instead of peak from the last 3 months

A hotfix is currently being developed, this will be applied to FlexNet Manager cloud during March 2020.
On-premises customers should use FlexNet Manager Suite to calculate the IBM PVU license position as an alternative to ILMT.
IOJ-2124653 Integration: Salesforce, Inventory import (read/write/export)

Salesforce adapter - Use of the same subdomain for multiple Salesforce instances will end up with one or more licenses showing no usage

IOJ-2105626 Integration: SCCM, Inventory import (read/write/export)

Multiple versions of Universal Applications may appear as installed based on inventory imported from SCCM

Only impact if multiple user using a device and have the same universal app staged.
No workaround.
IOJ-1845922 Inventory, Inventory import (read/write/export)

MaxDuplicateImportedComputerSerialNo setting cannot be configured in FlexNet Manager Suite Cloud to allow importing 2 devices with the same serial number

IOJ-2104289 Inventory, Uploaded file importers

Inventory imports may fail if InstallDate values from Add/Remove Programs fall outside the range Jan 1, 1753 to Dec 31, 9999

No known workaround.
IOJ-2106260 Inventory, Uploaded file importers

Two separate devices with the same name may be merged into one when their inventories are imported around the same time

No workaround, may happens when inventory files from two devices with the same name resolved at the same time.
IOJ-2082558 Inventory, VMware discovery & inventory

First octet of IP address used as device name for vCenter servers that have an IP address as their primary network identifier

Upgrade VMWare vCenter Server 6.7 Update 3 does support PNID IP change to hostname. that will solve the problem.
IOJ-2087160 Inventory Beacon

High memory usage may occur during discovery/remote execution on beacon if DNS is slow

Restart Beacon Service
IOJ-2157369 Inventory import (read/write/export)

License reconciliation may cause a SQL timeout when processing CAL licenses

IOJ-2133403 Inventory import (read/write/export)

Performance of WriteInstalledInstallerAttribute inventory writer step may degrade over time due to continuous insertion of records into ImportedAttributeMapping table

IOJ-2124188 Inventory import (read/write/export)

WriteAccessedSoftwareOccurrence import writer step may fail with error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AccessedSoftwareOccurrence_ComplianceComputer".

IOJ-2108269 Inventory import (read/write/export)

WriteAccessedAccessEvidence import writer step may fail with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AccessEvidenceMatchCount_AccessEvidence_MT""

IOJ-2114072 Inventory import (read/write/export), Usage

Some file evidence-based usage gathered by FlexNet agents is not imported

IOJ-2150913 Inventory import (read/write/export), SAM for Oracle

RemoveMissingComputersAndAssociatedProperties writer step may fail with error if removed Oracle option was managed by Oracle Enterprise Manager: 'The DELETE statement conflicted with the REFERENCE constraint "FK_OracleFeature_ScannedInstanceID"'

IOJ-2150912 Inventory import (read/write/export), SAM for Oracle

RemoveMissingComputersAndAssociatedProperties writer step may fail with error if removed Oracle instance was managed by Oracle Enterprise Manager: 'The DELETE statement conflicted with the REFERENCE constraint "FK_Instance_ScannedInstanceID"'

IOJ-2079985 License Reconcile

License reconcile process may consume a large amount of memory during bundle loading

IOJ-1996011 Reports

Report including virtual machine details fails with red error bar if multiple computer records have the same cloud instance ID

IOJ-2117141 SAM for IBM, Web UI

Red error bar appears when clicking on IBM PVU license Consumption tab with webui.log error: Violation of PRIMARY KEY constraint 'PK_#...'. Cannot insert duplicate key in object 'dbo.@ConsumptionTree'.

IOJ-2084936 SAML, Security

Login session does not expire if SAML identity provider does not provide a session timeout

IOJ-2083886 Software license management, Web UI

Unable to scroll in UI to select license key on license Consumption tab when long values are used

IOJ-2073549 Usage, Web UI

Red bar error when viewing Raw Software Usage page with error in webui.log: Arithmetic overflow error converting expression to data type int

IOJ-2151213 Web UI

Advanced filter may assign random custom property other than the selected custom property by user

IOJ-2090035 Agent, Component installers

AIX agent installer for FlexNet Manager Suite 2019 R2.1 is missing critical files

IOJ-2082180 Agent, Inventory, SAM for Oracle

Logic used during inventory gathering to identify Oracle Database In-Memory usage is incorrect

No known workaround exists.
IOJ-1802126 Agent, Inventory import (read/write/export)

Inventory device records for HP-UX nPar/vPar partitions may be merged if the /usr/sbin/parstatus -wM command cannot be run successfully

There is an updated custom reader step available from Flexera Support to work around this issue.
IOJ-1859741 Agent, Inventory, SAM for Oracle

Local Oracle Inventory fails when tnsnames.ora is not present on Windows

By default tnsnames.ora file is installed by oracle database installation. if removed by user due to any reason, creating one dummy without any content will help inventory agent to collect Oracle inventory.
IOJ-2078047 Agent, Component installers

FlexNet Inventory Agent processes may crash due to incompatible mgscmn.dll file when agent is downgraded on Windows

Remove any copy of mgscmn.dll under C:\Windows\System32 (or related directories) before installing a downgrade version of the agent.
IOJ-2068957 Agent, Inventory

Inventory agent fails to scan NFS shares mounted on AIX x64

Please contact FLEXERA support for inventory agent version for AIX platform with the fix.
IOJ-2094784 Agent, Inventory Beacon

Download of agent .cab files from beacon fails with HTTP 500 "internal server error" due to incorrect access permissions on files

A script is available from Flexera Support to enable the download of packages to child beacons.
IOJ-2096914 Agent, Component installers

Multiple Windows inventory agent versions may be recognized as installed based on stale Windows Installer data not removed during agent upgrade

Remove the orphan uninstall evidence from the registry.
IOJ-2150163 Business adapters

Business adapter studio may crash under certain circumstance

IOJ-2087837 Component installers, Inventory Beacon

Inventory beacon uninstall leaves behind mgscmn.dll in Windows\SysWOW64 folder

Only impact when downgrading beacon version, required clean up of following files after uninstalling beacon
# C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin
# mgscmn.dll from C:\Windows\SysWOW64 (Applicable to standalone beacon)

IOJ-2152742 Component installers

Config.ps1 script fails with error on some Windows OS versions which don't have a "GetVersion" function in kernel32.dll: "SetupQueue.ps1 : Method invocation failed because [System.Object[]] does not contain a method named 'GetVersion'."

If the customer can execute unsigned Powershell scripts, the script can be manually edited to avoid the GetVersion call.
IOJ-1773388 Component installers, Inventory Beacon

Flexera.Beacon.TestConnection.exe does not get installed on beacon if usage agent component is deselected from installation

IOJ-2087091 Contract management, Hardware asset management, Reports

Retired or Disposed Assets with Active Payment Schedules report may fail with red error bar if different payment schedules have different $ amounts

FlexNet Manager Suite (Cloud Edition): The only way to determine which asset/payment details are causing this issue is to manually check all contracts linked to retired assets with active payment schedules and review the installment details.

FlexNet Manager Suite (On-Premises Edition): Execute the following SQL to find out the duplicate asset and then review the installment details relating to this asset.
- EXEC SetSessionContext @ComplianceOperatorID, @TenantID
- EXEC dbo.ReportListOfRetiredAndDisposedAssetsWithActivePaymentSchedule NULL, NULL
IOJ-2149782 Database, Web UI

Red error bar with error in webui.log when saving an application record: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseProduct_SoftwareTitleUpgradeVersion_MT"

IOJ-2132225 Database, Inventory import (read/write/export)

License reconcile may fail with deadlock on the SoftwareLicensePVUPointsPeakConsumedData_MT table on a multi-tenant system

IOJ-1873011 Discovery, Inventory, Web UI

Red error bar with error in webui.log when viewing Installer Evidence tab of Discovered Device record: "System.InvalidOperationException: The result collection contains duplicate objects."

Evidence tab under inventory device properties as opposed to discovered device properties should show the raw evidence data.
IOJ-1770350 Integration: Active Directory

Importing Active Directory domain .actdir file may fail with error if computer names differ only by whitespace: "Violation of PRIMARY KEY constraint 'PK_ADComputer'. Cannot insert duplicate key in object 'dbo.ADComputer_MT'."

IOJ-2088218 Integration: App Portal

Queries made by App Portal to FlexNet Manager Suite may perform poorly

IOJ-2104817 Integration: AWS, Inventory import (read/write/export)

Importing inventory from AWS using key-based access may intermittently fail with error: "The security token included in the request is invalid"

IOJ-2152062 Integration: Citrix

XenApp integration may not assign applications to user when application groups are not being used

Tests passed
IOJ-2126042 Integration: Citrix, Inventory import (read/write/export)

Remote device records from Citrix may be regularly deleted & recreated when remote user is linked to an ignored or dummy inventory device record

Impact: If remote user is linked to an ignored inventory device OR an inventory device that is linked to an asset with status in storage, retired or disposed will resulting in delete remote user device.
Workaround: Remove the last logged in user or assigned user from the linked inventory device.
IOJ-2120016 Integration: Citrix

Applications recognized on a VDI template from file evidence only are not also recognized on the endpoint devices (remote devices) with access to that template

No known workaround
IOJ-2102985 Integration: Citrix, Inventory

Ownership information for Virtual Desktop templates cannot be set

No Known Workaround
IOJ-2101296 Integration: Citrix

XenApp file evidence removed during import if file is not also referenced in the computer's software inventory

No known workaround exists.
IOJ-2146573 Integration: ILMT & BigFix, Inventory import (read/write/export)

ILMT import from version 9.2.3 may cause duplicate ESXi hosts due to imported hostidentifiernumber

IOJ-2103107 Integration: ILMT & BigFix, Inventory import (read/write/export)

Import from ILMT 9.2.1 fails at CopyComputerData reader step with error: Invalid column name 'hostname'

IOJ-1992956 Integration: Salesforce, Inventory import (read/write/export)

Salesforce connector may fail when Salesforce has few hundred thousands users

IOJ-2106942 Integration: SCCM, Inventory import (read/write/export)

SCCM GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes reader step fails if imported installer evidence Publisher+Name+Version is longer than 900 bytes

No known workaround exists. Patches for FNMS 2018 R2 and FNMS 2019 R1 are available from support.
IOJ-2135844 Inventory, Web UI

The Applications grid in Inventory Device properties may perform poorly when grouped by a column

A SQL fix is available, please reach out to Flexera support if required.
IOJ-2127699 Inventory, Web UI

Additional incorrect file evidence details may appear on inventory device record Evidence tab when file inventory details are imported from multiple inventory sources

Ensure file evidence is only imported from one inventory source. Alternatively, apply the update discussed in Flexera Community at
IOJ-1994644 Inventory, Remote execution, SAM for IBM

VMware hosts that don't consume PVU licenses are unnecessarily targeted for frequent OS credential discovery and virtual inventory gathering

Turn off the discovery of vCenter and OVM as Frequent virtualization inventory should only be doing inventory.
Update BeaconRuleActionPropertyValue
set Value='false'
where KeyName in ('BDiscoveryOptionsPerformESXScan','BDiscoveryOptionsDiscoverOracleVM','BRemoteExecutionActionsPerformOracleVMInventory') and BeaconRuleActionID IN (
SELECT BeaconRuleActionID FROM BeaconRuleAction WHERE NAME ='Virtual cluster server scan for IBM PVU')
IOJ-1987364 Inventory

Fabricated hosts for partitions should not count against FlexNet Manager Suite license

No known workaround exists.
IOJ-1890219 Inventory, Inventory import (read/write/export)

Inventory spreadsheet import is not backwards compatible when a new FlexNet Manager Suite release adds additional columns

You can add the additional columns to the spreadsheet, using the newer templates. This will restore the imports.
IOJ-2118787 Inventory, Inventory import (read/write/export)

Virtual Machine properties can flip-flop between NULL and non-NULL values based on last inventory date when they don't exist in the primary data source and are different in two or more non-primary data sources

IOJ-2076666 Inventory, SAM for IBM, Software license management

Device consumes licenses if it is linked to a license and then later set to "archived" status

The device can be exempted from the device license so it does not consume. There is no workaround to stop the install being assigned to the license however.
IOJ-2076683 Inventory, SAM for Oracle

Oracle Database option query to detect Partitioning by segments may run slowly

IOJ-2103742 Inventory, Inventory import (read/write/export)

FlexNet inventory reader may import incorrect MaxNumberOfLogicalProcessors value for Solaris zones

Affected consumption can be manually overridden to the correct value. There is no workaround to get the correct number of logical processors to show however.
IOJ-1995649 Inventory, Uploaded file importers

Inventory may not update for computers with non-unique Active Directory GUIDs

IOJ-1766072 Inventory, SAM for Oracle

Stale Oracle Database evidence may be reported when Oracle inventory has been gathered by both the FlexNet agent and a direct connection from a beacon

Delete the obsolete oracle inventory record
IOJ-1925874 Inventory Beacon

Inventory beacon uninstall leaves behind some binaries

Only impact when downgrading beacon version, required clean up of following files after uninstalling beacon
# C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin

IOJ-2084716 Inventory Beacon

Loading license terms during beacon policy updates may perform poorly

IOJ-2080949 Inventory Beacon

Inventory beacon UI allows inappropriately frequent imports to be scheduled

No workaround
IOJ-2080959 Inventory Beacon

Inventory beacon policy may be requested more frequently than the configured update interval

IOJ-2110382 Inventory Beacon

Beacon authentication service can have cross-tenant performance issues

IOJ-1901036 Inventory Beacon

Cannot configure PowerShell inventory connection in beacon UI with some non-English locale settings

Option 1:
From Windows Control Panel, add English (US) language and configure this to be the first language in the list, and the menu renders correctly.

Option 2:
Modifies the reader config file for the adapter making the following change:
<Configuration Version="3.0" Language="PowerShell">
to this
<Configuration Version="3" Language="PowerShell">
IOJ-2078491 Inventory Beacon

Package download to beacons does not work when ManageSoftDL is a file share

IOJ-1732658 Inventory Beacon, Web UI

Unable to clear beacon alerts via web UI for deleted inventory sources

No known workaround exists.
IOJ-2108780 Inventory Beacon

Inventory beacon may consume high CPU when inventory rule is set to target thousands of known discovered devices

IOJ-2154690 Inventory import (read/write/export)

Reconcile of CAL licenses may fail due to duplicate access user data with an error : "Cannot insert duplicate key in object 'dbo.ReconcileSoftwareAccessUserLicensePointsConsumedData_MT'"

IOJ-2150706 Inventory import (read/write/export)

FlexNet Manager Suite file evidence reader step ReadRelevantUnixFiles can consume excessive memory in SQL Server

IOJ-2087242 Inventory import (read/write/export)

UsersWriter step of import writers may run for a long time

IOJ-2091325 Inventory import (read/write/export)

If inventory devices have many MAC addresses, inventory import writers may fail at step CreateDiscoveredDevicesFromInventory with error: String or binary data would be truncated

IOJ-1806900 Inventory import (read/write/export)

ProcessKnownLinks inventory writer may fail with error: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_VirtualMachine_VMEnabledStateID"

No known workaround exists.
IOJ-1836625 Inventory import (read/write/export), SAM for Microsoft

Reconciliation of CAL licenses may fail at step "Looking for valid licenses for each piece of accessed software" with error: "System.NullReferenceException: Object reference not set to an instance of an object."

This will occur when allocations for users/instances (and not a computer) are made to licenses of type Device, Microsoft Server Core and Microsoft Server Processor covering titles also covered by CALs. It is only relevant to CAL licenses in Usage mode. Severity is 2 because there is a workaround (delete the erroneous allocation from DB).
IOJ-2075092 Inventory import (read/write/export), License Reconcile

License reconcile for multiple publishers (e.g. Oracle & IBM) may fail at "Syncs the reconcile staging tables to main tables" step with error: "Violation of PRIMARY KEY constraint 'PK_SoftwareLicensePVUPointsPeakConsumedData'."

Execute a reconcile for all publishers and not just for the one publisher.
IOJ-2104262 Inventory import (read/write/export)

Import may fail with error at "Create license allocations from ImportedSoftwareLicenseAllocations" step if a user is deleted concurrently: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseAllocation_ComplianceUser"

Re-running the reconcile after the user has been deleted will complete successfully.
IOJ-2115301 Inventory import (read/write/export), VMware discovery & inventory

VMware ESXi servers with the same UUID get merged into a single inventory device record

IOJ-2095372 Inventory import (read/write/export), Purchase management

Import writers may fail intermittently with error at EntitlementProcessingEngine step: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_EntitlementTransaction_EntitlementRecommendationID""

IOJ-1722974 Inventory import (read/write/export), Purchase management

Import writers may fail with error at EntitlementProcessingEngine step if purchases have extremely large quantities: "Arithmetic overflow error converting expression to data type int"

No known workaround exists. Purchase quantities can be reduced to workaround the problem but can lead to inconsistent compliance status values.
IOJ-1739119 Inventory import (read/write/export)

WriteVirtualMachines writer may fail intermittently with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_VirtualMachine_ComplianceComputerID"."

Run inventory import again, otherwise next overnight importer will succeed.
IOJ-1799723 Inventory import (read/write/export)

ApplicationCompletion step of import writers may fail with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_InstalledSoftwareData_ComplianceComputer"."

IOJ-2118477 Inventory import (read/write/export), VMware discovery & inventory, Web UI

InstalledSoftwareAlerts import writer step or viewing "VMware Inventory" page in UI may fail with "Conversion failed when converting the nvarchar value '...' to data type ..."

IOJ-2091438 License Reconcile, SAM for IBM

Consumption numbers shown on the Consumption tab of a PUV license may be incorrect after a device moves to another host

IOJ-2071371 License Reconcile, Software license management

A supplementary title installation may not be covered by a bundle license, depending on undefined order of processing titles during import

IOJ-2135352 Purchase management, Web UI

License and maintenance expiry page may take longer to load when overdue filter is applied

SQL fix is available in case required, the only customers with specific dimensions of data may see this problem.
IOJ-2115880 Reports, SAM for Oracle

Red error bar message when exporting Oracle Server Worksheet with error in webui.log: 'System.InvalidOperationException: The result collection contains duplicate objects.'

The only workaround is to run a SQL script on the Compliance database to generate the report offline. Please contact Flexera Support.
IOJ-2113640 Reports, SAM for IBM

The 'IBM PVU License Consumption' Report - Does not include 'Covered by related product' automated license exemptions

View the accurate exemptions in the consumption tab of license properties.
IOJ-1756627 Reports

The column order set by users in the Report Builder is not saved

IOJ-2105786 Reports, SAM for IBM

Red error bar with error in webui.log when running IBM PVU Overrides if software allocation does not have linked inventory device: "Cannot insert the value NULL into column 'ComplianceComputerID', table 'tempdb.dbo.#InterestingProperties[...]'"

A fix is available from Flexera Support to prevent this issue.
IOJ-2113254 Reports, SAM for IBM

Moving a virtual device between resource pools may cause an error with IBM PVU license calculations

No known workaround exists.
IOJ-2134925 SAM for IBM, VMware discovery & inventory, Web UI

Red error bar saving inventory settings when enabling IBM PVU settings after upgrading from 2019 R2 or earlier release to 2020 R1 with error in webui.log: "Object reference not set to an instance of an object at [...].CheckInternalDBObjects"

A SQL script to resolve this problem is available from Flexera Support, and discussed in Flexera Community at
IOJ-2126439 SAM for IBM, Software license management

No license consumption is recorded for IBM PVU licenses with multiple group assignments

IOJ-2082489 SAM for Oracle, Software license management

No consumption calculated for Oracle Database Standard licenses for inventory devices with sockets = 0

IOJ-2079123 SAM for Oracle, Uploaded file importers

Computer name may be incorrectly updated when inventory gathered from Oracle Enterprise Manager (OEM) is imported

IOJ-1719702 SAM for Oracle, Usage

Used Count values on the All Licenses page may be shown incorrectly for Oracle Processor licenses when using sub-capacity licensing

No Workaround
IOJ-2082688 SAM for SAP

Temporary files may be placed in the Windows\System32 folder by the SAP Reader when processing a large amount of data

There is a patch available from Flexera Support for this issue.
IOJ-1804464 SAM for SAP

License consumption numbers shown by SAP and FlexNet Manager Suite may differ

IOJ-1894962 SAM for SAP

Hardware key and installation number of SAP systems are incorrect on System landscape details page

IOJ-2070394 SAM for SAP, Web UI

The SAP Module Usage page may not display the expected data

Use Module Usage report in Reports area
IOJ-2083450 SAML, Web UI

"The Specified URL does not contain valid metadata" error displayed when no SAML metadata has been previously uploaded

Upload the metadata via Metadata URL.
IOJ-2116807 Software license management, Web UI

Access denied page shown with error in webui.log attempting to view properties of an inactive from the license Consumption tab: "System.Data.DBConcurrencyException: Cannot load object using the ID -<number>"

An update is available for on-premises customers. Please contact Flexera Support for access to the updated DLL, javascript and SQL script.
IOJ-2114811 Software license management, Web UI

Red error bar with error in webui.log clicking on "Show licenses assessed" button viewing inventory device details: "Executing Sql 'SELECT [...] FROM [dbo].DeviceLicenseAssignmentReasons(@p0)' [...] String or binary data would be truncated."

Ensure all license names are shorter than 256 characters.
IOJ-1995729 Software license management, Web UI

Red error bar with error in webui.log when saving a software license with specified upgrade rights: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseProduct_SoftwareTitleUpgradeVersion_MT"

Open license properties
Note what the current upgrade rights are
Disable upgrade rights
Save the license
Reset the upgrade rights
IOJ-1911724 Web UI

Red error bar with error in webui.log may appear when viewing application record Evidence tab if application evidence is linked multiple times: "System.InvalidOperationException: The result collection contains duplicate objects."

IOJ-1867497 Documentation

Group Assignments online help incorrectly lists licence types which do include that tab

IOJ-2128061 Agent, Inventory

ndtrack crashes while gathering inventory from Solaris SPARC computers with Oracle short paths

IOJ-2127426 Agent, Inventory, SAM for Oracle

Inventory agent hangs when if oracle user login script hangs during Oracle Database inventory gathering

IOJ-2083891 Agent, Inventory

Pop-up window may appear during inventory gathering on Mac OS X/macOS saying: To use the "java" command-line tool, you need to install a JDK

1: Upgrade installed java to compatible java package as suggested solution by apple++ (Recommended option)
2: Remove that non-compatible java. (Recommended option as customer does not require java)
3: Exclude problematic java path by configuring exclude file evidence rules, from file scanning, It mean inventory agent would not find and execute. (short term quick solution only exclude problematic java path)
IOJ-2117178 Agent, Containers

FlexNet inventory agent process may hang gathering Java details on Linux servers with Docker software installed

IOJ-2072459 Agent, Inventory

Inventory gathering may hang on UNIX-like operating systems if executable bit is set on non executable named "java"

Remove executable bit from non executable file named java contains list of executable commands that may not exit
IOJ-2097281 Agent, Component installers

Manual installation of FlexNet inventory agent may fail on Windows Vista/2008 or older due hyperlink control in the EULA

/qb or /qn switch to bypass dialogs
IOJ-1664037 Agent, Usage

Usage of 64-bit applications and applications with a non-unique install path may not be tracked when agent UseAddRemove preference is "true"

IOJ-1887867 Agent, Inventory Beacon

Cannot configure non-default port for HTTP(S) communications from agents to beacons

Use a self-hosted web server to configure the custom port.
IOJ-2082414 Analytics (Cognos), Database

Step 10004 of dw-migr1400-migpost.sql may fail with error during data warehouse database migration: Conversion failed when converting the nvarchar value 'PVUWaitingForReader' to data type int

IOJ-1744884 Batch processing

Log files are not being deleted despite maxSizeRollBackups parameter value

IOJ-2102555 Business adapters, Database, Inventory import (read/write/export)

Business Imports and Inventory imports running at the same time can cause database deadlocks

IOJ-1890750 Component installers, Inventory Beacon

FlexNet Beacon upgrade does not preserve the BaseDirectory causing loss of Intermediate status files

After upgrade update, the BaseDirectory registry key value to " C:\ProgramData\Flexera Software\Beacon". The default key location for the BaseDirectory Key under Managesoft Corp > Managesoft > Beacon > Current version
IOJ-2101280 Component installers

Windows FlexNet Inventory Agent install unnecessarily registers extensions for internal file types

IOJ-2094877 Component installers, Inventory Beacon

Beacon scheduled tasks get disabled if npcap*.exe file is deleted from temp directory then a discovery task is executed

IOJ-2136486 Containers, Inventory import (read/write/export)

ReadComplianceComputerTypeID FlexNet inventory reader may fail with error when importing from 2019 R2 or earlier inventory database: "Invalid object name 'ContainerImageView'"

IOJ-2127108 Containers, Inventory import (read/write/export)

ReadContainerImages reader may fail import long HardwareValue values with error: "The given value of type String from the data source cannot be converted to type nvarchar of the specified target column"

IOJ-2127475 Containers, Inventory import (read/write/export)

BuildRelevantContainers FlexNet inventory reader may fail with deadlock during inventory import process

IOJ-2115508 Content libraries

Unrecognized installer evidence record may get created even when the ARL has a rule that matches the evidence

Ignore the unrecognised evidence reported.
IOJ-1805992 Discovery

"Agent Installed" flag on discovered device records may appear as "No" even if the agent is installed

IOJ-1924575 Documentation, Inventory import (read/write/export)

Document that the value of AffinityEnabled in the ConsolidatedComputer inventory sptreadsheet template should be blank if the record is a physical computer

IOJ-2114408 Documentation

Table schema documentation for the SoftwareLicenseType mentions obsolete custom license type functionality

IOJ-2128783 Integration: Active Directory, Uploaded file importers

Active Directory imports may fail after an hour

No known workaround exists.
IOJ-2089798 Integration: App Portal

API used by App Portal to get license availability count does not count availability from "at risk" licenses and does count availability from "retired" licenses

IOJ-1992840 Integration: AWS, Inventory import (read/write/export)

"AWS imports" task is scheduled after upgrading to FlexNet Manager Suite 2019 R1 even if no AWS connection is configured

IOJ-2086545 Integration: AWS

Beacon AWS imports using key-less access may intermittently fail with "The security token included in the request is invalid"

IOJ-2088702 Integration: AWS, Inventory import (read/write/export)

AWS import fails after upgrading from FlexNet Manager Suite 2019 R1 to 2019 R2

IOJ-2091254 Integration: AWS

AWS import may fail at "Get AWS EC2 dedicated hosts information" step in restrictive network environments requiring proxies with error "Name resolution failure attempting to reach service in region eu-west-1 ... Unable to connect to the remote server."

IOJ-2113036 Integration: AWS

Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past

IOJ-2131705 Integration: Citrix, Usage

Citrix usage data last used date may not update

IOJ-1987574 Integration: Citrix

The inventory date of remote devices is never updated

No workaround. Please contact Flexera Support if you need the inventory date to be updated.
IOJ-2102047 Integration: Citrix, Inventory import (read/write/export)

CreateVDIDevices step of inventory writers fails with error if multiple VDIs have the same name, template & domain: Violation of UNIQUE KEY constraint 'UQ_VDI'

IOJ-2105938 Integration: ILMT & BigFix, Inventory import (read/write/export)

Deleted inventory devices that are over 90 days old are imported from ILMT

Ignore a devices that is marked deleted within ILMT and still exist as an inventory device within ILMT.
IOJ-2158234 Integration: SaaS Manager, Integration: Salesforce

Imported SaaS User licenses from Salesforce/SaaS Manager used count represent assigned user count in FNMS

IOJ-2113506 Integration: SaaS Manager, Web UI

Saving changes to SaaS Manager integration settings may fail with error in webui.log: "Cannot convert null to 'bool' because it is a non-nullable value type"

No known workaround exists.
IOJ-2082412 Integration: SCCM

Inventory for obsolete computers may be imported from SCCM

IOJ-2110077 Integration: SCCM, Inventory import (read/write/export)

Customized SCCM WMI readers may take longer than expected processing large data volume of data due to lack of indexes on tables

IOJ-2105441 Integration: SCCM, Inventory import (read/write/export)

Import from SCCM may fail at "Find deleted computers when disconnected" step with error "Violation of PRIMARY KEY constraint 'PK_#Deleted_...'"

No known workaround exists.
IOJ-2130793 Integration: Tanium, Inventory import (read/write/export)

Reading data from Tanium may fail with error like: "Failed to execute Reader 'Get Computers from Tanium' [...], at step line 1 Error: '', hexadecimal value 0x14, is an invalid character."

No known WA exists.
IOJ-2101498 Integration: Tanium, Inventory import (read/write/export)

Importing from Tanium may fail at step "Get Computers from Tanium" with error: Exception calling "GetComputers" with "6" argument(s): "Index was outside the bounds of the array."

Configure username for connecting to Tanium in the form "domain\username"
IOJ-2084402 Inventory, Inventory import (read/write/export)

Poor performance in "Read metadata blob Json data for computer" inventory import step reading from FlexNet inventory database

IOJ-2101366 Inventory, Web UI

Last Inventory Date for inventory devices shows as today instead of blank for devices that have no inventory

No workaround available.
IOJ-1996902 Inventory

'Overlapping evidence' column in the Evidence tab of an application may display "No" if "Local" and "ARL" evidence is overlapping

Refer to the Alert in the Evidence tab instead of the 'Overlapping evidence' column.
IOJ-2125525 Inventory, Web UI

FlexNet Inventory Agent Status page may not show correct agent version when multiple imported computer records are mapped to a single inventory device

IOJ-2117410 Inventory, Inventory import (read/write/export)

Inventory import may link obsolete software evidence when duplicate inventory records exist in inventory database

Manually remove device from UI will cause single active inventory record to be imported however this only applies if you know which records are impacted.
IOJ-2136269 Inventory Beacon

Overlapping inventory settings not saved correctly in co-located inventory beacon when saved first time

This bug only affects 'Create' inventory connection view. As such, you can edit existing connections and re-input the desired overllping inventory filter settings. This will save the correct ExpiryPeriod value in dbo.ComplianceConnection table.
IOJ-2135228 Inventory Beacon

Powershell adapter can potentially store incorrect compliance connection parameters

IOJ-2128442 Inventory Beacon

Beacon may serve an agent policy .npl file even if it is unable to serve the packages referenced in the policy

IOJ-2131336 Inventory Beacon

Agents trigger failover download before or with policy download resulting in 404 errors

IOJ-2121880 Inventory Beacon

Agents may fail to download configuration packages if beacon policy is updated while concurrently with agent policy updates

IOJ-2110512 Inventory Beacon, Remote execution

Inventory beacon log may grow rapidly in size with INFO level logging enabled when processing rules with many thousands of targets

Alter Verbose level of logging from INFO to something else in Verbose chain i.e ERROR or FATAL
IOJ-2126421 Inventory import (read/write/export), SAM for Oracle

ApplicationDeletion import writer step may fail with error: 'The DELETE statement conflicted with the REFERENCE constraint "FK_OracleFeature_ScannedInstanceID".'

IOJ-2122692 Inventory import (read/write/export), Usage

InsertComputerEvidenceFromInstallerEvidenceUsage import writer step may fail with error due to usage date values in invalid format: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value"

IOJ-2089728 Inventory import (read/write/export), SAM for Oracle

If a VMware host has special characters in its name, import process fails at ArchiveOracleLMSAuditEvidence writer step with error: Illegal characters in path

IOJ-2083679 Inventory import (read/write/export)

Importing from old FlexNet inventory database with a version less than 14.0 (release 2019 R2) fails at ReadSerialNumber step

It's recommended to migrate the Inventory database version to 14.0 or later (post 2019 R2 release).

For on-premise customers, alternative workaround is to update the ManageSoft Reader XML file:
- Locate the Computer.xml reader in $ImportersDirectory\Readers\ManageSoft
- Look for "ReadSerialNumber" step and duplicate the step (copy the entire Reader XML node). In the duplicated step, modify the VersionFrom from "12.3" to "14.0".
- In the original ReadSerialNumberStep where the VersionFrom is "12.3", remove the line where it says:
and dbo.IsVirtualMachineOfTypeLinuxKvm...
IOJ-1847127 Inventory import (read/write/export)

Application server hotfix installations use the wrong install directory if the FlexNet agent is also installed

IOJ-2079542 Inventory import (read/write/export)

Access Evidence reader for FlexNet Manager Suite data source runs slowly

IOJ-2116821 Inventory import (read/write/export)

WriteVirtualMachine writer process may take significantly longer to run in 2019 R2 release compared to earlier releases

A hotfix can be available on request from Flexera Support - Refer FNML-70691.
IOJ-1752966 Inventory import (read/write/export), VMware discovery & inventory

The last inventory date of VMware clusters is not updated

Please consider host last inventory date in a cluster as cluster inventory date. Cluster information is reported by host, latest inventory from a host will be the inventory date for that cluster.
IOJ-1892553 Purchase management, Software license management

"There is a gap in maintenance coverage for this license" alert may appear on a license when there is not actually any gap

IOJ-1828665 Purchase management

Expired purchases may appear with a "Current" value of "yes"

No Workaround.
IOJ-2097514 Remote execution

Exception in discovery.log when file scanning is disabled for only one operating system: "Object reference not set to an instance of an object [...] at Flexera.Beacon.Engine.ActionExecution.RemoteExecution.BasicInventoryVisitor.SanitisePath(String path)"

IOJ-2121881 Remote execution

Remote tasks may be reported on the System Tasks page as being incomplete even when they are complete

Re-run the task to update the status.
IOJ-2154716 Reports

Redbar error while configuring a custom report

IOJ-2124425 Reports, SAM for Oracle

Entries Missing From "SoftwareTitleHierarchy" Causing Options to Not show in Oracle Server Worksheet

No known workaround exists.
IOJ-2093790 Reports

Intermittent red error bar running custom reports with error in webui.log: "Uncaught TypeError: Cannot read property 'style' of null"

No known workaround exists.
IOJ-2082018 Reports, SAM for IBM

Full-capacity devices on IBM PVU licenses consume for all time rather than from the reporting period where the installation was first discovered

No known workaround exists.
IOJ-2094265 Reports

Cog at top does not appear when loading report the first time

IOJ-1990047 SAM for IBM

Capped column is not populated on Consumption tab of PVU licenses

IOJ-1929447 SAM for IBM, Web UI

Current Consumption column is not available in the All Licenses grid

IOJ-2080890 SAM for IBM

PVU consumption overrides may not be displayed correctly in the "Current consumption" section of the license Compliance tab

IOJ-2077165 SAM for IBM

Retiring Consuming Asset sets Inventory to Ignored and removes from PVU peak consumption

No known workaround exists.
IOJ-1921856 SAM for Oracle, Web UI

Oracle Database instance options may not appear on inventory device Applications tab

Use this view: "Discovery & Inventory" --> "Oracle Instances" --> "Options tab"
IOJ-1920360 SAM for Oracle, Web UI

Oracle LMS download file may silently fail to be generated with no indication of an error to the user

IOJ-2074331 SAM for Oracle

Usage of Oracle Advanced Compression may be incorrectly identified due to incorrect recognition rule for CMP* tables

IOJ-2079075 SAM for Oracle

Cluster Database type is not used to detect usage of Oracle packs

IOJ-2155447 Software license management

License recommendation does not calculate device processor/core limit recommendation

Update the Processors limit: manually on the identification tab by opening the license properties License type: Device (Processor-Limited)
IOJ-2134895 Software license management

The primary user of two or more devices with the same software does not consume correctly from a User license when the software is used by another user who has access to the same devices

IOJ-2134865 Software license management

When a device's primary user is covered by a Named User license, no license consumption is recorded for other users who have used the application on the same device

IOJ-2081725 Software license management

Show licenses assessed page for user license can be extremely slow

No workaround.
IOJ-2097336 Software license management

Devices may not be exempted from consuming Microsoft Server/Management Core licenses based on "Exemption by device role"

No work around
IOJ-1866404 Uploaded file importers

Bogus versions & publishers appear in FlexNet agent inventory for Microsoft SharePoint, Project & Search Server applications

IOJ-2158477 Web UI

The "Number of active devices" may be shown as 0 when viewing your FlexNet Manager Suite license details when certain types of virtual machines exist without a host

IOJ-2085781 Web UI

Red bar error may appear when viewing the System Tasks page with error in webui.log: String or binary data would be truncated

IOJ-2075780 Web UI

Help label "Also changes Compliance properties..." is not rendered on the Inventory Settings page in German & French

IOJ-2104031 Web UI

FlexNet Manager Suite Cloud banner messages are garbled in Japanese

IOJ-2098624 Web UI

Red error bar shown with error in webui.log when viewing license Consumption tab if computers have a NULL name: Object reference not set to an instance of an object [...] at Flexera.Web.Core.Display.UiHelper_MultiLink

IOJ-2100056 Web UI

Red error bar accessing 'Application Licenses Assessed' page with error in webui.log: The result collection contains duplicate objects

To work around the error run a license reconciliation after making the allocation changes and before accessing the Application Licenses Assessed page.

Changes to purchase records fail intermittently due to database deadlock

Retry making and saving the change again.
IOJ-2082789 Integration: App Portal

Query made by App Portal to FlexNet Manager Suite to check license availability may perform poorly

IOJ-2123203 Integration: Azure

Microsoft Azure adapter only accepts an IP address for the proxy server

Use the IP address for the proxy server.
IOJ-2073951 Integration: SaaS Manager, Web UI

SaaS Manager button should not appear in UI by default

IOJ-2071887 Purchase management, Reports

Purchase "Created By" column is blank in reports

No Workaround