Resolved Issues
Master Issue Number | Component/s | Summary | Workaround |
---|---|---|---|
IOJ-2148226 | Agent, Component installers |
Inventory data folder doesn't get created in the default path on non-windows environments during adoption |
|
IOJ-2117174 | Agent |
Inventory agent for windows would not collect inventory if device has 8 or more physical CPU's |
|
IOJ-2083804 | Analytics (Cognos), Inventory import (read/write/export) |
Data Warehouse export process fails with error: Procedure or function 'CreateAndInitializeTenant' expects parameter '@OrganizationID', which was not supplied |
Verified with Costco on UAT cloud. |
IOJ-2072273 | Analytics (Cognos), Security |
Cognos version used by Flexera Analytics uses old version of jQuery |
|
IOJ-2091541 | Database, Inventory, Uploaded file importers |
Inventory NDI files fail to import when the SoftwareFile_MT.SoftwareFileID database identity column exceeds 2,147,483,647 |
|
IOJ-1996496 | Integration: ILMT & BigFix, SAM for IBM |
All time peak consumption is imported from ILMT instead of peak from the last 3 months |
A hotfix is currently being developed, this will be applied to FlexNet Manager cloud during March 2020.
On-premises customers should use FlexNet Manager Suite to calculate the IBM PVU license position as an alternative to ILMT. |
IOJ-2124653 | Integration: Salesforce, Inventory import (read/write/export) |
Salesforce adapter - Use of the same subdomain for multiple Salesforce instances will end up with one or more licenses showing no usage |
|
IOJ-2105626 | Integration: SCCM, Inventory import (read/write/export) |
Multiple versions of Universal Applications may appear as installed based on inventory imported from SCCM |
Only impact if multiple user using a device and have the same universal app staged.
No workaround. |
IOJ-1845922 | Inventory, Inventory import (read/write/export) |
MaxDuplicateImportedComputerSerialNo setting cannot be configured in FlexNet Manager Suite Cloud to allow importing 2 devices with the same serial number |
|
IOJ-2104289 | Inventory, Uploaded file importers |
Inventory imports may fail if InstallDate values from Add/Remove Programs fall outside the range Jan 1, 1753 to Dec 31, 9999 |
No known workaround. |
IOJ-2106260 | Inventory, Uploaded file importers |
Two separate devices with the same name may be merged into one when their inventories are imported around the same time |
No workaround, may happens when inventory files from two devices with the same name resolved at the same time. |
IOJ-2082558 | Inventory, VMware discovery & inventory |
First octet of IP address used as device name for vCenter servers that have an IP address as their primary network identifier |
Upgrade VMWare vCenter Server 6.7 Update 3 does support PNID IP change to hostname. that will solve the problem. |
IOJ-2087160 | Inventory Beacon |
High memory usage may occur during discovery/remote execution on beacon if DNS is slow |
Restart Beacon Service |
IOJ-2157369 | Inventory import (read/write/export) |
License reconciliation may cause a SQL timeout when processing CAL licenses |
|
IOJ-2133403 | Inventory import (read/write/export) |
Performance of WriteInstalledInstallerAttribute inventory writer step may degrade over time due to continuous insertion of records into ImportedAttributeMapping table |
|
IOJ-2124188 | Inventory import (read/write/export) |
WriteAccessedSoftwareOccurrence import writer step may fail with error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AccessedSoftwareOccurrence_ComplianceComputer". |
|
IOJ-2108269 | Inventory import (read/write/export) |
WriteAccessedAccessEvidence import writer step may fail with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_AccessEvidenceMatchCount_AccessEvidence_MT"" |
|
IOJ-2114072 | Inventory import (read/write/export), Usage |
Some file evidence-based usage gathered by FlexNet agents is not imported |
|
IOJ-2150913 | Inventory import (read/write/export), SAM for Oracle |
RemoveMissingComputersAndAssociatedProperties writer step may fail with error if removed Oracle option was managed by Oracle Enterprise Manager: 'The DELETE statement conflicted with the REFERENCE constraint "FK_OracleFeature_ScannedInstanceID"' |
|
IOJ-2150912 | Inventory import (read/write/export), SAM for Oracle |
RemoveMissingComputersAndAssociatedProperties writer step may fail with error if removed Oracle instance was managed by Oracle Enterprise Manager: 'The DELETE statement conflicted with the REFERENCE constraint "FK_Instance_ScannedInstanceID"' |
|
IOJ-2079985 | License Reconcile |
License reconcile process may consume a large amount of memory during bundle loading |
|
IOJ-1996011 | Reports |
Report including virtual machine details fails with red error bar if multiple computer records have the same cloud instance ID |
|
IOJ-2117141 | SAM for IBM, Web UI |
Red error bar appears when clicking on IBM PVU license Consumption tab with webui.log error: Violation of PRIMARY KEY constraint 'PK_#...'. Cannot insert duplicate key in object 'dbo.@ConsumptionTree'. |
|
IOJ-2084936 | SAML, Security |
Login session does not expire if SAML identity provider does not provide a session timeout |
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IOJ-2083886 | Software license management, Web UI |
Unable to scroll in UI to select license key on license Consumption tab when long values are used |
|
IOJ-2073549 | Usage, Web UI |
Red bar error when viewing Raw Software Usage page with error in webui.log: Arithmetic overflow error converting expression to data type int |
|
IOJ-2151213 | Web UI |
Advanced filter may assign random custom property other than the selected custom property by user |
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IOJ-2090035 | Agent, Component installers |
AIX agent installer for FlexNet Manager Suite 2019 R2.1 is missing critical files |
|
IOJ-2082180 | Agent, Inventory, SAM for Oracle |
Logic used during inventory gathering to identify Oracle Database In-Memory usage is incorrect |
No known workaround exists. |
IOJ-1802126 | Agent, Inventory import (read/write/export) |
Inventory device records for HP-UX nPar/vPar partitions may be merged if the /usr/sbin/parstatus -wM command cannot be run successfully |
There is an updated custom reader step available from Flexera Support to work around this issue. |
IOJ-1859741 | Agent, Inventory, SAM for Oracle |
Local Oracle Inventory fails when tnsnames.ora is not present on Windows |
By default tnsnames.ora file is installed by oracle database installation. if removed by user due to any reason, creating one dummy without any content will help inventory agent to collect Oracle inventory. |
IOJ-2078047 | Agent, Component installers |
FlexNet Inventory Agent processes may crash due to incompatible mgscmn.dll file when agent is downgraded on Windows |
Remove any copy of mgscmn.dll under C:\Windows\System32 (or related directories) before installing a downgrade version of the agent. |
IOJ-2068957 | Agent, Inventory |
Inventory agent fails to scan NFS shares mounted on AIX x64 |
Please contact FLEXERA support for inventory agent version for AIX platform with the fix. |
IOJ-2094784 | Agent, Inventory Beacon |
Download of agent .cab files from beacon fails with HTTP 500 "internal server error" due to incorrect access permissions on files |
A script is available from Flexera Support to enable the download of packages to child beacons. |
IOJ-2096914 | Agent, Component installers |
Multiple Windows inventory agent versions may be recognized as installed based on stale Windows Installer data not removed during agent upgrade |
Remove the orphan uninstall evidence from the registry.
|
IOJ-2150163 | Business adapters |
Business adapter studio may crash under certain circumstance |
|
IOJ-2087837 | Component installers, Inventory Beacon |
Inventory beacon uninstall leaves behind mgscmn.dll in Windows\SysWOW64 folder |
Only impact when downgrading beacon version, required clean up of following files after uninstalling beacon
# C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin # mgscmn.dll from C:\Windows\SysWOW64 (Applicable to standalone beacon) |
IOJ-2152742 | Component installers |
Config.ps1 script fails with error on some Windows OS versions which don't have a "GetVersion" function in kernel32.dll: "SetupQueue.ps1 : Method invocation failed because [System.Object[]] does not contain a method named 'GetVersion'." |
If the customer can execute unsigned Powershell scripts, the script can be manually edited to avoid the GetVersion call. |
IOJ-1773388 | Component installers, Inventory Beacon |
Flexera.Beacon.TestConnection.exe does not get installed on beacon if usage agent component is deselected from installation |
|
IOJ-2087091 | Contract management, Hardware asset management, Reports |
Retired or Disposed Assets with Active Payment Schedules report may fail with red error bar if different payment schedules have different $ amounts |
FlexNet Manager Suite (Cloud Edition): The only way to determine which asset/payment details are causing this issue is to manually check all contracts linked to retired assets with active payment schedules and review the installment details.
FlexNet Manager Suite (On-Premises Edition): Execute the following SQL to find out the duplicate asset and then review the installment details relating to this asset. - EXEC SetSessionContext @ComplianceOperatorID, @TenantID - EXEC dbo.ReportListOfRetiredAndDisposedAssetsWithActivePaymentSchedule NULL, NULL |
IOJ-2149782 | Database, Web UI |
Red error bar with error in webui.log when saving an application record: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseProduct_SoftwareTitleUpgradeVersion_MT" |
|
IOJ-2132225 | Database, Inventory import (read/write/export) |
License reconcile may fail with deadlock on the SoftwareLicensePVUPointsPeakConsumedData_MT table on a multi-tenant system |
|
IOJ-1873011 | Discovery, Inventory, Web UI |
Red error bar with error in webui.log when viewing Installer Evidence tab of Discovered Device record: "System.InvalidOperationException: The result collection contains duplicate objects." |
Evidence tab under inventory device properties as opposed to discovered device properties should show the raw evidence data. |
IOJ-1770350 | Integration: Active Directory |
Importing Active Directory domain .actdir file may fail with error if computer names differ only by whitespace: "Violation of PRIMARY KEY constraint 'PK_ADComputer'. Cannot insert duplicate key in object 'dbo.ADComputer_MT'." |
|
IOJ-2088218 | Integration: App Portal |
Queries made by App Portal to FlexNet Manager Suite may perform poorly |
|
IOJ-2104817 | Integration: AWS, Inventory import (read/write/export) |
Importing inventory from AWS using key-based access may intermittently fail with error: "The security token included in the request is invalid" |
|
IOJ-2152062 | Integration: Citrix |
XenApp integration may not assign applications to user when application groups are not being used |
Tests passed
http://mlbjenkins.fnms.flexdev.com/view/FNMP%20branches/view/fnms1600cloud/job/fnms1600cloud%20Integration%20tests/job/DB%20Integration%20tests%20-%20Compliance%20Reader/1/ |
IOJ-2126042 | Integration: Citrix, Inventory import (read/write/export) |
Remote device records from Citrix may be regularly deleted & recreated when remote user is linked to an ignored or dummy inventory device record |
Impact: If remote user is linked to an ignored inventory device OR an inventory device that is linked to an asset with status in storage, retired or disposed will resulting in delete remote user device.
Workaround: Remove the last logged in user or assigned user from the linked inventory device. |
IOJ-2120016 | Integration: Citrix |
Applications recognized on a VDI template from file evidence only are not also recognized on the endpoint devices (remote devices) with access to that template |
No known workaround |
IOJ-2102985 | Integration: Citrix, Inventory |
Ownership information for Virtual Desktop templates cannot be set |
No Known Workaround |
IOJ-2101296 | Integration: Citrix |
XenApp file evidence removed during import if file is not also referenced in the computer's software inventory |
No known workaround exists. |
IOJ-2146573 | Integration: ILMT & BigFix, Inventory import (read/write/export) |
ILMT import from version 9.2.3 may cause duplicate ESXi hosts due to imported hostidentifiernumber |
|
IOJ-2103107 | Integration: ILMT & BigFix, Inventory import (read/write/export) |
Import from ILMT 9.2.1 fails at CopyComputerData reader step with error: Invalid column name 'hostname' |
|
IOJ-1992956 | Integration: Salesforce, Inventory import (read/write/export) |
Salesforce connector may fail when Salesforce has few hundred thousands users |
|
IOJ-2106942 | Integration: SCCM, Inventory import (read/write/export) |
SCCM GetUniversalApplicationInstalledInstallerEvidence-CreateIndexes reader step fails if imported installer evidence Publisher+Name+Version is longer than 900 bytes |
No known workaround exists. Patches for FNMS 2018 R2 and FNMS 2019 R1 are available from support. |
IOJ-2135844 | Inventory, Web UI |
The Applications grid in Inventory Device properties may perform poorly when grouped by a column |
A SQL fix is available, please reach out to Flexera support if required. |
IOJ-2127699 | Inventory, Web UI |
Additional incorrect file evidence details may appear on inventory device record Evidence tab when file inventory details are imported from multiple inventory sources |
Ensure file evidence is only imported from one inventory source. Alternatively, apply the update discussed in Flexera Community at https://community.flexera.com/t5/FlexNet-Manager-Forum/FilePath/m-p/159430/highlight/true#M8322 |
IOJ-1994644 | Inventory, Remote execution, SAM for IBM |
VMware hosts that don't consume PVU licenses are unnecessarily targeted for frequent OS credential discovery and virtual inventory gathering |
Turn off the discovery of vCenter and OVM as Frequent virtualization inventory should only be doing inventory.
Update BeaconRuleActionPropertyValue set Value='false' where KeyName in ('BDiscoveryOptionsPerformESXScan','BDiscoveryOptionsDiscoverOracleVM','BRemoteExecutionActionsPerformOracleVMInventory') and BeaconRuleActionID IN ( SELECT BeaconRuleActionID FROM BeaconRuleAction WHERE NAME ='Virtual cluster server scan for IBM PVU') |
IOJ-1987364 | Inventory |
Fabricated hosts for partitions should not count against FlexNet Manager Suite license |
No known workaround exists. |
IOJ-1890219 | Inventory, Inventory import (read/write/export) |
Inventory spreadsheet import is not backwards compatible when a new FlexNet Manager Suite release adds additional columns |
You can add the additional columns to the spreadsheet, using the newer templates. This will restore the imports. |
IOJ-2118787 | Inventory, Inventory import (read/write/export) |
Virtual Machine properties can flip-flop between NULL and non-NULL values based on last inventory date when they don't exist in the primary data source and are different in two or more non-primary data sources |
|
IOJ-2076666 | Inventory, SAM for IBM, Software license management |
Device consumes licenses if it is linked to a license and then later set to "archived" status |
The device can be exempted from the device license so it does not consume. There is no workaround to stop the install being assigned to the license however. |
IOJ-2076683 | Inventory, SAM for Oracle |
Oracle Database option query to detect Partitioning by segments may run slowly |
|
IOJ-2103742 | Inventory, Inventory import (read/write/export) |
FlexNet inventory reader may import incorrect MaxNumberOfLogicalProcessors value for Solaris zones |
Affected consumption can be manually overridden to the correct value. There is no workaround to get the correct number of logical processors to show however. |
IOJ-1995649 | Inventory, Uploaded file importers |
Inventory may not update for computers with non-unique Active Directory GUIDs |
|
IOJ-1766072 | Inventory, SAM for Oracle |
Stale Oracle Database evidence may be reported when Oracle inventory has been gathered by both the FlexNet agent and a direct connection from a beacon |
Delete the obsolete oracle inventory record |
IOJ-1925874 | Inventory Beacon |
Inventory beacon uninstall leaves behind some binaries |
Only impact when downgrading beacon version, required clean up of following files after uninstalling beacon
# C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin |
IOJ-2084716 | Inventory Beacon |
Loading license terms during beacon policy updates may perform poorly |
|
IOJ-2080949 | Inventory Beacon |
Inventory beacon UI allows inappropriately frequent imports to be scheduled |
No workaround |
IOJ-2080959 | Inventory Beacon |
Inventory beacon policy may be requested more frequently than the configured update interval |
|
IOJ-2110382 | Inventory Beacon |
Beacon authentication service can have cross-tenant performance issues |
|
IOJ-1901036 | Inventory Beacon |
Cannot configure PowerShell inventory connection in beacon UI with some non-English locale settings |
Option 1:
From Windows Control Panel, add English (US) language and configure this to be the first language in the list, and the menu renders correctly. Option 2: Modifies the reader config file for the adapter making the following change: <Configuration Version="3.0" Language="PowerShell"> to this <Configuration Version="3" Language="PowerShell"> |
IOJ-2078491 | Inventory Beacon |
Package download to beacons does not work when ManageSoftDL is a file share |
|
IOJ-1732658 | Inventory Beacon, Web UI |
Unable to clear beacon alerts via web UI for deleted inventory sources |
No known workaround exists. |
IOJ-2108780 | Inventory Beacon |
Inventory beacon may consume high CPU when inventory rule is set to target thousands of known discovered devices |
|
IOJ-2154690 | Inventory import (read/write/export) |
Reconcile of CAL licenses may fail due to duplicate access user data with an error : "Cannot insert duplicate key in object 'dbo.ReconcileSoftwareAccessUserLicensePointsConsumedData_MT'" |
|
IOJ-2150706 | Inventory import (read/write/export) |
FlexNet Manager Suite file evidence reader step ReadRelevantUnixFiles can consume excessive memory in SQL Server |
|
IOJ-2087242 | Inventory import (read/write/export) |
UsersWriter step of import writers may run for a long time |
|
IOJ-2091325 | Inventory import (read/write/export) |
If inventory devices have many MAC addresses, inventory import writers may fail at step CreateDiscoveredDevicesFromInventory with error: String or binary data would be truncated |
|
IOJ-1806900 | Inventory import (read/write/export) |
ProcessKnownLinks inventory writer may fail with error: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_VirtualMachine_VMEnabledStateID" |
No known workaround exists. |
IOJ-1836625 | Inventory import (read/write/export), SAM for Microsoft |
Reconciliation of CAL licenses may fail at step "Looking for valid licenses for each piece of accessed software" with error: "System.NullReferenceException: Object reference not set to an instance of an object." |
This will occur when allocations for users/instances (and not a computer) are made to licenses of type Device, Microsoft Server Core and Microsoft Server Processor covering titles also covered by CALs. It is only relevant to CAL licenses in Usage mode. Severity is 2 because there is a workaround (delete the erroneous allocation from DB). |
IOJ-2075092 | Inventory import (read/write/export), License Reconcile |
License reconcile for multiple publishers (e.g. Oracle & IBM) may fail at "Syncs the reconcile staging tables to main tables" step with error: "Violation of PRIMARY KEY constraint 'PK_SoftwareLicensePVUPointsPeakConsumedData'." |
Execute a reconcile for all publishers and not just for the one publisher. |
IOJ-2104262 | Inventory import (read/write/export) |
Import may fail with error at "Create license allocations from ImportedSoftwareLicenseAllocations" step if a user is deleted concurrently: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseAllocation_ComplianceUser" |
Re-running the reconcile after the user has been deleted will complete successfully. |
IOJ-2115301 | Inventory import (read/write/export), VMware discovery & inventory |
VMware ESXi servers with the same UUID get merged into a single inventory device record |
|
IOJ-2095372 | Inventory import (read/write/export), Purchase management |
Import writers may fail intermittently with error at EntitlementProcessingEngine step: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_EntitlementTransaction_EntitlementRecommendationID"" |
|
IOJ-1722974 | Inventory import (read/write/export), Purchase management |
Import writers may fail with error at EntitlementProcessingEngine step if purchases have extremely large quantities: "Arithmetic overflow error converting expression to data type int" |
No known workaround exists. Purchase quantities can be reduced to workaround the problem but can lead to inconsistent compliance status values. |
IOJ-1739119 | Inventory import (read/write/export) |
WriteVirtualMachines writer may fail intermittently with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_VirtualMachine_ComplianceComputerID"." |
Run inventory import again, otherwise next overnight importer will succeed. |
IOJ-1799723 | Inventory import (read/write/export) |
ApplicationCompletion step of import writers may fail with error: "The INSERT statement conflicted with the FOREIGN KEY constraint "FK_InstalledSoftwareData_ComplianceComputer"." |
|
IOJ-2118477 | Inventory import (read/write/export), VMware discovery & inventory, Web UI |
InstalledSoftwareAlerts import writer step or viewing "VMware Inventory" page in UI may fail with "Conversion failed when converting the nvarchar value '...' to data type ..." |
|
IOJ-2091438 | License Reconcile, SAM for IBM |
Consumption numbers shown on the Consumption tab of a PUV license may be incorrect after a device moves to another host |
|
IOJ-2071371 | License Reconcile, Software license management |
A supplementary title installation may not be covered by a bundle license, depending on undefined order of processing titles during import |
|
IOJ-2135352 | Purchase management, Web UI |
License and maintenance expiry page may take longer to load when overdue filter is applied |
SQL fix is available in case required, the only customers with specific dimensions of data may see this problem. |
IOJ-2115880 | Reports, SAM for Oracle |
Red error bar message when exporting Oracle Server Worksheet with error in webui.log: 'System.InvalidOperationException: The result collection contains duplicate objects.' |
The only workaround is to run a SQL script on the Compliance database to generate the report offline. Please contact Flexera Support. |
IOJ-2113640 | Reports, SAM for IBM |
The 'IBM PVU License Consumption' Report - Does not include 'Covered by related product' automated license exemptions |
View the accurate exemptions in the consumption tab of license properties. |
IOJ-1756627 | Reports |
The column order set by users in the Report Builder is not saved |
|
IOJ-2105786 | Reports, SAM for IBM |
Red error bar with error in webui.log when running IBM PVU Overrides if software allocation does not have linked inventory device: "Cannot insert the value NULL into column 'ComplianceComputerID', table 'tempdb.dbo.#InterestingProperties[...]'" |
A fix is available from Flexera Support to prevent this issue. |
IOJ-2113254 | Reports, SAM for IBM |
Moving a virtual device between resource pools may cause an error with IBM PVU license calculations |
No known workaround exists. |
IOJ-2134925 | SAM for IBM, VMware discovery & inventory, Web UI |
Red error bar saving inventory settings when enabling IBM PVU settings after upgrading from 2019 R2 or earlier release to 2020 R1 with error in webui.log: "Object reference not set to an instance of an object at [...].CheckInternalDBObjects" |
A SQL script to resolve this problem is available from Flexera Support, and discussed in Flexera Community at https://community.flexera.com/t5/FlexNet-Manager-Forum/Any-changes-on-Inventory-setting-page-is-throwing-error-while/m-p/173038 |
IOJ-2126439 | SAM for IBM, Software license management |
No license consumption is recorded for IBM PVU licenses with multiple group assignments |
|
IOJ-2082489 | SAM for Oracle, Software license management |
No consumption calculated for Oracle Database Standard licenses for inventory devices with sockets = 0 |
|
IOJ-2079123 | SAM for Oracle, Uploaded file importers |
Computer name may be incorrectly updated when inventory gathered from Oracle Enterprise Manager (OEM) is imported |
|
IOJ-1719702 | SAM for Oracle, Usage |
Used Count values on the All Licenses page may be shown incorrectly for Oracle Processor licenses when using sub-capacity licensing |
No Workaround |
IOJ-2082688 | SAM for SAP |
Temporary files may be placed in the Windows\System32 folder by the SAP Reader when processing a large amount of data |
There is a patch available from Flexera Support for this issue. |
IOJ-1804464 | SAM for SAP |
License consumption numbers shown by SAP and FlexNet Manager Suite may differ |
|
IOJ-1894962 | SAM for SAP |
Hardware key and installation number of SAP systems are incorrect on System landscape details page |
|
IOJ-2070394 | SAM for SAP, Web UI |
The SAP Module Usage page may not display the expected data |
Use Module Usage report in Reports area |
IOJ-2083450 | SAML, Web UI |
"The Specified URL does not contain valid metadata" error displayed when no SAML metadata has been previously uploaded |
Upload the metadata via Metadata URL. |
IOJ-2116807 | Software license management, Web UI |
Access denied page shown with error in webui.log attempting to view properties of an inactive from the license Consumption tab: "System.Data.DBConcurrencyException: Cannot load object using the ID -<number>" |
An update is available for on-premises customers. Please contact Flexera Support for access to the updated DLL, javascript and SQL script. |
IOJ-2114811 | Software license management, Web UI |
Red error bar with error in webui.log clicking on "Show licenses assessed" button viewing inventory device details: "Executing Sql 'SELECT [...] FROM [dbo].DeviceLicenseAssignmentReasons(@p0)' [...] String or binary data would be truncated." |
Ensure all license names are shorter than 256 characters. |
IOJ-1995729 | Software license management, Web UI |
Red error bar with error in webui.log when saving a software license with specified upgrade rights: The UPDATE statement conflicted with the FOREIGN KEY constraint "FK_SoftwareLicenseProduct_SoftwareTitleUpgradeVersion_MT" |
Open license properties
Note what the current upgrade rights are Disable upgrade rights Save the license Reset the upgrade rights |
IOJ-1911724 | Web UI |
Red error bar with error in webui.log may appear when viewing application record Evidence tab if application evidence is linked multiple times: "System.InvalidOperationException: The result collection contains duplicate objects." |
|
IOJ-1867497 | Documentation |
Group Assignments online help incorrectly lists licence types which do include that tab |
|
IOJ-2128061 | Agent, Inventory |
ndtrack crashes while gathering inventory from Solaris SPARC computers with Oracle short paths |
|
IOJ-2127426 | Agent, Inventory, SAM for Oracle |
Inventory agent hangs when if oracle user login script hangs during Oracle Database inventory gathering |
|
IOJ-2083891 | Agent, Inventory |
Pop-up window may appear during inventory gathering on Mac OS X/macOS saying: To use the "java" command-line tool, you need to install a JDK |
1: Upgrade installed java to compatible java package as suggested solution by apple++ (Recommended option)
2: Remove that non-compatible java. (Recommended option as customer does not require java) 3: Exclude problematic java path by configuring exclude file evidence rules, from file scanning, It mean inventory agent would not find and execute. (short term quick solution only exclude problematic java path) |
IOJ-2117178 | Agent, Containers |
FlexNet inventory agent process may hang gathering Java details on Linux servers with Docker software installed |
|
IOJ-2072459 | Agent, Inventory |
Inventory gathering may hang on UNIX-like operating systems if executable bit is set on non executable named "java" |
Remove executable bit from non executable file named java contains list of executable commands that may not exit |
IOJ-2097281 | Agent, Component installers |
Manual installation of FlexNet inventory agent may fail on Windows Vista/2008 or older due hyperlink control in the EULA |
/qb or /qn switch to bypass dialogs |
IOJ-1664037 | Agent, Usage |
Usage of 64-bit applications and applications with a non-unique install path may not be tracked when agent UseAddRemove preference is "true" |
|
IOJ-1887867 | Agent, Inventory Beacon |
Cannot configure non-default port for HTTP(S) communications from agents to beacons |
Use a self-hosted web server to configure the custom port. |
IOJ-2082414 | Analytics (Cognos), Database |
Step 10004 of dw-migr1400-migpost.sql may fail with error during data warehouse database migration: Conversion failed when converting the nvarchar value 'PVUWaitingForReader' to data type int |
|
IOJ-1744884 | Batch processing |
Log files are not being deleted despite maxSizeRollBackups parameter value |
|
IOJ-2102555 | Business adapters, Database, Inventory import (read/write/export) |
Business Imports and Inventory imports running at the same time can cause database deadlocks |
|
IOJ-1890750 | Component installers, Inventory Beacon |
FlexNet Beacon upgrade does not preserve the BaseDirectory causing loss of Intermediate status files |
After upgrade update, the BaseDirectory registry key value to " C:\ProgramData\Flexera Software\Beacon". The default key location for the BaseDirectory Key under Managesoft Corp > Managesoft > Beacon > Current version |
IOJ-2101280 | Component installers |
Windows FlexNet Inventory Agent install unnecessarily registers extensions for internal file types |
|
IOJ-2094877 | Component installers, Inventory Beacon |
Beacon scheduled tasks get disabled if npcap*.exe file is deleted from temp directory then a discovery task is executed |
|
IOJ-2136486 | Containers, Inventory import (read/write/export) |
ReadComplianceComputerTypeID FlexNet inventory reader may fail with error when importing from 2019 R2 or earlier inventory database: "Invalid object name 'ContainerImageView'" |
|
IOJ-2127108 | Containers, Inventory import (read/write/export) |
ReadContainerImages reader may fail import long HardwareValue values with error: "The given value of type String from the data source cannot be converted to type nvarchar of the specified target column" |
See https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/ReadContainerImages-reader-import-failure-FNMS-On-Prem-2020-R1/ta-p/154783 |
IOJ-2127475 | Containers, Inventory import (read/write/export) |
BuildRelevantContainers FlexNet inventory reader may fail with deadlock during inventory import process |
|
IOJ-2115508 | Content libraries |
Unrecognized installer evidence record may get created even when the ARL has a rule that matches the evidence |
Ignore the unrecognised evidence reported. |
IOJ-1805992 | Discovery |
"Agent Installed" flag on discovered device records may appear as "No" even if the agent is installed |
|
IOJ-1924575 | Documentation, Inventory import (read/write/export) |
Document that the value of AffinityEnabled in the ConsolidatedComputer inventory sptreadsheet template should be blank if the record is a physical computer |
|
IOJ-2114408 | Documentation |
Table schema documentation for the SoftwareLicenseType mentions obsolete custom license type functionality |
|
IOJ-2128783 | Integration: Active Directory, Uploaded file importers |
Active Directory imports may fail after an hour |
No known workaround exists. |
IOJ-2089798 | Integration: App Portal |
API used by App Portal to get license availability count does not count availability from "at risk" licenses and does count availability from "retired" licenses |
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IOJ-1992840 | Integration: AWS, Inventory import (read/write/export) |
"AWS imports" task is scheduled after upgrading to FlexNet Manager Suite 2019 R1 even if no AWS connection is configured |
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IOJ-2086545 | Integration: AWS |
Beacon AWS imports using key-less access may intermittently fail with "The security token included in the request is invalid" |
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IOJ-2088702 | Integration: AWS, Inventory import (read/write/export) |
AWS import fails after upgrading from FlexNet Manager Suite 2019 R1 to 2019 R2 |
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IOJ-2091254 | Integration: AWS |
AWS import may fail at "Get AWS EC2 dedicated hosts information" step in restrictive network environments requiring proxies with error "Name resolution failure attempting to reach service in region eu-west-1 ... Unable to connect to the remote server." |
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IOJ-2113036 | Integration: AWS |
Inventory device records for AWS instances are deleted if AWS status was "terminated" or failed to be retrieved at any time in the past |
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IOJ-2131705 | Integration: Citrix, Usage |
Citrix usage data last used date may not update |
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IOJ-1987574 | Integration: Citrix |
The inventory date of remote devices is never updated |
No workaround. Please contact Flexera Support if you need the inventory date to be updated. |
IOJ-2102047 | Integration: Citrix, Inventory import (read/write/export) |
CreateVDIDevices step of inventory writers fails with error if multiple VDIs have the same name, template & domain: Violation of UNIQUE KEY constraint 'UQ_VDI' |
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IOJ-2105938 | Integration: ILMT & BigFix, Inventory import (read/write/export) |
Deleted inventory devices that are over 90 days old are imported from ILMT |
Ignore a devices that is marked deleted within ILMT and still exist as an inventory device within ILMT. |
IOJ-2158234 | Integration: SaaS Manager, Integration: Salesforce |
Imported SaaS User licenses from Salesforce/SaaS Manager used count represent assigned user count in FNMS |
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IOJ-2113506 | Integration: SaaS Manager, Web UI |
Saving changes to SaaS Manager integration settings may fail with error in webui.log: "Cannot convert null to 'bool' because it is a non-nullable value type" |
No known workaround exists. |
IOJ-2082412 | Integration: SCCM |
Inventory for obsolete computers may be imported from SCCM |
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IOJ-2110077 | Integration: SCCM, Inventory import (read/write/export) |
Customized SCCM WMI readers may take longer than expected processing large data volume of data due to lack of indexes on tables |
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IOJ-2105441 | Integration: SCCM, Inventory import (read/write/export) |
Import from SCCM may fail at "Find deleted computers when disconnected" step with error "Violation of PRIMARY KEY constraint 'PK_#Deleted_...'" |
No known workaround exists. |
IOJ-2130793 | Integration: Tanium, Inventory import (read/write/export) |
Reading data from Tanium may fail with error like: "Failed to execute Reader 'Get Computers from Tanium' [...], at step line 1 Error: '', hexadecimal value 0x14, is an invalid character." |
No known WA exists. |
IOJ-2101498 | Integration: Tanium, Inventory import (read/write/export) |
Importing from Tanium may fail at step "Get Computers from Tanium" with error: Exception calling "GetComputers" with "6" argument(s): "Index was outside the bounds of the array." |
Configure username for connecting to Tanium in the form "domain\username" |
IOJ-2084402 | Inventory, Inventory import (read/write/export) |
Poor performance in "Read metadata blob Json data for computer" inventory import step reading from FlexNet inventory database |
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IOJ-2101366 | Inventory, Web UI |
Last Inventory Date for inventory devices shows as today instead of blank for devices that have no inventory |
No workaround available. |
IOJ-1996902 | Inventory |
'Overlapping evidence' column in the Evidence tab of an application may display "No" if "Local" and "ARL" evidence is overlapping |
Refer to the Alert in the Evidence tab instead of the 'Overlapping evidence' column. |
IOJ-2125525 | Inventory, Web UI |
FlexNet Inventory Agent Status page may not show correct agent version when multiple imported computer records are mapped to a single inventory device |
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IOJ-2117410 | Inventory, Inventory import (read/write/export) |
Inventory import may link obsolete software evidence when duplicate inventory records exist in inventory database |
Manually remove device from UI will cause single active inventory record to be imported however this only applies if you know which records are impacted. |
IOJ-2136269 | Inventory Beacon |
Overlapping inventory settings not saved correctly in co-located inventory beacon when saved first time |
This bug only affects 'Create' inventory connection view. As such, you can edit existing connections and re-input the desired overllping inventory filter settings. This will save the correct ExpiryPeriod value in dbo.ComplianceConnection table. |
IOJ-2135228 | Inventory Beacon |
Powershell adapter can potentially store incorrect compliance connection parameters |
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IOJ-2128442 | Inventory Beacon |
Beacon may serve an agent policy .npl file even if it is unable to serve the packages referenced in the policy |
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IOJ-2131336 | Inventory Beacon |
Agents trigger failover download before or with policy download resulting in 404 errors |
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IOJ-2121880 | Inventory Beacon |
Agents may fail to download configuration packages if beacon policy is updated while concurrently with agent policy updates |
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IOJ-2110512 | Inventory Beacon, Remote execution |
Inventory beacon log may grow rapidly in size with INFO level logging enabled when processing rules with many thousands of targets |
Alter Verbose level of logging from INFO to something else in Verbose chain i.e ERROR or FATAL |
IOJ-2126421 | Inventory import (read/write/export), SAM for Oracle |
ApplicationDeletion import writer step may fail with error: 'The DELETE statement conflicted with the REFERENCE constraint "FK_OracleFeature_ScannedInstanceID".' |
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IOJ-2122692 | Inventory import (read/write/export), Usage |
InsertComputerEvidenceFromInstallerEvidenceUsage import writer step may fail with error due to usage date values in invalid format: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value" |
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IOJ-2089728 | Inventory import (read/write/export), SAM for Oracle |
If a VMware host has special characters in its name, import process fails at ArchiveOracleLMSAuditEvidence writer step with error: Illegal characters in path |
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IOJ-2083679 | Inventory import (read/write/export) |
Importing from old FlexNet inventory database with a version less than 14.0 (release 2019 R2) fails at ReadSerialNumber step |
It's recommended to migrate the Inventory database version to 14.0 or later (post 2019 R2 release).
For on-premise customers, alternative workaround is to update the ManageSoft Reader XML file: - Locate the Computer.xml reader in $ImportersDirectory\Readers\ManageSoft - Look for "ReadSerialNumber" step and duplicate the step (copy the entire Reader XML node). In the duplicated step, modify the VersionFrom from "12.3" to "14.0". - In the original ReadSerialNumberStep where the VersionFrom is "12.3", remove the line where it says: and dbo.IsVirtualMachineOfTypeLinuxKvm... |
IOJ-1847127 | Inventory import (read/write/export) |
Application server hotfix installations use the wrong install directory if the FlexNet agent is also installed |
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IOJ-2079542 | Inventory import (read/write/export) |
Access Evidence reader for FlexNet Manager Suite data source runs slowly |
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IOJ-2116821 | Inventory import (read/write/export) |
WriteVirtualMachine writer process may take significantly longer to run in 2019 R2 release compared to earlier releases |
A hotfix can be available on request from Flexera Support - Refer FNML-70691. |
IOJ-1752966 | Inventory import (read/write/export), VMware discovery & inventory |
The last inventory date of VMware clusters is not updated |
Please consider host last inventory date in a cluster as cluster inventory date. Cluster information is reported by host, latest inventory from a host will be the inventory date for that cluster. |
IOJ-1892553 | Purchase management, Software license management |
"There is a gap in maintenance coverage for this license" alert may appear on a license when there is not actually any gap |
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IOJ-1828665 | Purchase management |
Expired purchases may appear with a "Current" value of "yes" |
No Workaround. |
IOJ-2097514 | Remote execution |
Exception in discovery.log when file scanning is disabled for only one operating system: "Object reference not set to an instance of an object [...] at Flexera.Beacon.Engine.ActionExecution.RemoteExecution.BasicInventoryVisitor.SanitisePath(String path)" |
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IOJ-2121881 | Remote execution |
Remote tasks may be reported on the System Tasks page as being incomplete even when they are complete |
Re-run the task to update the status. |
IOJ-2154716 | Reports |
Redbar error while configuring a custom report |
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IOJ-2124425 | Reports, SAM for Oracle |
Entries Missing From "SoftwareTitleHierarchy" Causing Options to Not show in Oracle Server Worksheet |
No known workaround exists. |
IOJ-2093790 | Reports |
Intermittent red error bar running custom reports with error in webui.log: "Uncaught TypeError: Cannot read property 'style' of null" |
No known workaround exists. |
IOJ-2082018 | Reports, SAM for IBM |
Full-capacity devices on IBM PVU licenses consume for all time rather than from the reporting period where the installation was first discovered |
No known workaround exists. |
IOJ-2094265 | Reports |
Cog at top does not appear when loading report the first time |
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IOJ-1990047 | SAM for IBM |
Capped column is not populated on Consumption tab of PVU licenses |
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IOJ-1929447 | SAM for IBM, Web UI |
Current Consumption column is not available in the All Licenses grid |
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IOJ-2080890 | SAM for IBM |
PVU consumption overrides may not be displayed correctly in the "Current consumption" section of the license Compliance tab |
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IOJ-2077165 | SAM for IBM |
Retiring Consuming Asset sets Inventory to Ignored and removes from PVU peak consumption |
No known workaround exists. |
IOJ-1921856 | SAM for Oracle, Web UI |
Oracle Database instance options may not appear on inventory device Applications tab |
Use this view: "Discovery & Inventory" --> "Oracle Instances" --> "Options tab" |
IOJ-1920360 | SAM for Oracle, Web UI |
Oracle LMS download file may silently fail to be generated with no indication of an error to the user |
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IOJ-2074331 | SAM for Oracle |
Usage of Oracle Advanced Compression may be incorrectly identified due to incorrect recognition rule for CMP* tables |
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IOJ-2079075 | SAM for Oracle |
Cluster Database type is not used to detect usage of Oracle packs |
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IOJ-2155447 | Software license management |
License recommendation does not calculate device processor/core limit recommendation |
Update the Processors limit: manually on the identification tab by opening the license properties License type: Device (Processor-Limited) |
IOJ-2134895 | Software license management |
The primary user of two or more devices with the same software does not consume correctly from a User license when the software is used by another user who has access to the same devices |
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IOJ-2134865 | Software license management |
When a device's primary user is covered by a Named User license, no license consumption is recorded for other users who have used the application on the same device |
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IOJ-2081725 | Software license management |
Show licenses assessed page for user license can be extremely slow |
No workaround. |
IOJ-2097336 | Software license management |
Devices may not be exempted from consuming Microsoft Server/Management Core licenses based on "Exemption by device role" |
No work around |
IOJ-1866404 | Uploaded file importers |
Bogus versions & publishers appear in FlexNet agent inventory for Microsoft SharePoint, Project & Search Server applications |
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IOJ-2158477 | Web UI |
The "Number of active devices" may be shown as 0 when viewing your FlexNet Manager Suite license details when certain types of virtual machines exist without a host |
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IOJ-2085781 | Web UI |
Red bar error may appear when viewing the System Tasks page with error in webui.log: String or binary data would be truncated |
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IOJ-2075780 | Web UI |
Help label "Also changes Compliance properties..." is not rendered on the Inventory Settings page in German & French |
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IOJ-2104031 | Web UI |
FlexNet Manager Suite Cloud banner messages are garbled in Japanese |
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IOJ-2098624 | Web UI |
Red error bar shown with error in webui.log when viewing license Consumption tab if computers have a NULL name: Object reference not set to an instance of an object [...] at Flexera.Web.Core.Display.UiHelper_MultiLink |
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IOJ-2100056 | Web UI |
Red error bar accessing 'Application Licenses Assessed' page with error in webui.log: The result collection contains duplicate objects |
To work around the error run a license reconciliation after making the allocation changes and before accessing the Application Licenses Assessed page. |
IOJ-2097607 |
Changes to purchase records fail intermittently due to database deadlock |
Retry making and saving the change again. | |
IOJ-2082789 | Integration: App Portal |
Query made by App Portal to FlexNet Manager Suite to check license availability may perform poorly |
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IOJ-2123203 | Integration: Azure |
Microsoft Azure adapter only accepts an IP address for the proxy server |
Use the IP address for the proxy server. |
IOJ-2073951 | Integration: SaaS Manager, Web UI |
SaaS Manager button should not appear in UI by default |
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IOJ-2071887 | Purchase management, Reports |
Purchase "Created By" column is blank in reports |
No Workaround |