Resolved Issues
| Master Issue Number | Component/s | Summary | Workaround | 
|---|---|---|---|
| IOJ-2158685 | Agent, Usage | FlexNet inventory agent may sometimes return empty AgentID value in usage data | |
| IOJ-2177310 | Agent, Component installers | Auto upgrade with previously installed mgssetup.ini containing DESTRUCTIVEUNINSTALL = 1 removes all ManageSoft HKLM data | Deploy a script to any Windows machines with the agent installed where DESTRUCTIVEUNINSTALL=1 was set in mgssetup.ini to either remove C:\Program Files\ManageSoft\mgssetup.ini or to modify the installed mgssetup.ini removing the DESTRUCTIVEUNINSTALL=1 entry. | 
| IOJ-2182713 | Containers | Each inventoried container is counted as an inventory device and consumes a FlexNet Manager Suite device license | |
| IOJ-2191493 | Integration: BMC Discovery/ADDM | Installer evidence is not imported by FlexNet Manager Suite 2020 R2 from ADDM staging database with schema version 1.10 or later | Hotfix is available | 
| IOJ-2176608 | Integration: ILMT & BigFix, Inventory import (read/write/export) | Installer evidence lacking version imported from BigFix (SQL Server) data source may lead to multiple version being recognized | |
| IOJ-2208623 | Integration: SaaS Manager, SAM for Microsoft | Allocation is not created when importing data from SaaS Manager when user is part of other O365 managed applications | |
| IOJ-2202834 | Integration: ServiceNow, Inventory import (read/write/export) | Importing inventory data from ServiceNow may fail with error if incoming inventory file contains a NUL character: "System.ArgumentException: '.', hexadecimal value 0x00, is an invalid character." | |
| IOJ-2161283 | Reports | Red bar error may occur while running the Licenses by Group Assignment report if a license has multiple risk reasons | |
| IOJ-2164252 | SAM for Oracle, Uploaded file importers | Oracle .NDI import can fail when service providers cannot be mapped accurately to instances | No known workaround exists. | 
| IOJ-2164578 | Software license management, Web UI | Consumption grid of a User license may give a red bar error due to the exception: String or binary data would be truncated | |
| IOJ-2158680 | Uploaded file importers, Usage | Software usage data from different devices are merged to a single computer record usage files have a blank AgentID value | |
| IOJ-2194838 | Web UI | Inventory Device Matching view may fail with red error bar and log message "Arithmetic overflow error converting expression to data type int" | |
| IOJ-2171347 | Agent, Inventory | FlexNet Inventory agent service deadlock with Flexera Inventory Docker Monitor on Windows | |
| IOJ-2154243 | Agent, Inventory | ExcludeEmbedFileContentDirectory may be set incorrectly by incoming agent policy | 1) Replace ndc.dll within C:\Program Files (x86)\ManageSoft\Launcher\plugins with attached version, or... 2) Add any other path to "ExcludeEmbedFileContentDirectory" settings before the "E:\Apps\Oracle\Middleware\oracle_common\inventory\ContentsXML" | 
| IOJ-1719198 | Agent, Usage | Usage active time values reported from the FlexNet inventory agent may be inaccurate for computers that are in a suspended state at 12am on Monday mornings | No known workaround exists. | 
| IOJ-1737437 | Business adapters | Supplied schema.ini files are deleted when running a business import to import data from a text file unless delimiter is configured as "none" | To avoid a schema.ini file that is supplied with a CSV source data file being deleted, edit the adapter xml file and making the following changes to the <Import> element: Add ";FMT=Delimited(None)" in the properties in the ConnectionString. This will result in an <Import> element appearing similar to the following: <Import Type="CSV" Delimiter="<value>" ConnectionString="Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Source;Extended Properties='text;HDR=Yes;FMT=Delimited(None)'" Query="select * from [Data.csv]" FileName="C:\Source\Data.csv" [...]> | 
| IOJ-1747923 | Component installers, Inventory Beacon | Beacon silent upgrade overrides custom registry configuration settings pointing to non-default folders | |
| IOJ-2182704 | Containers, Inventory, Uploaded file importers | Inventory resolver may create duplicate computer records in the Inventory database for container images | |
| IOJ-2181469 | Containers, Inventory import (read/write/export) | Container images are imported and deleted during an import causing substantial database growth | Disabling the container feature toggle will prevent the records from being created in the compliance tables which will stop the database growth. UPDATE cts SET SettingValue = 0 FROM dbo.ComplianceTenantSetting cts WHERE cts.SettingNameID = 223 | 
| IOJ-2147989 | Database, Inventory import (read/write/export) | Inventory data import step InsertOptionalSoftwareFilesIntoTempRelevantSoftwareFile may consume excessive memory in SQL Server | |
| IOJ-2094595 | Database, Software license management | Default value for ComplianceComputerRoles.ManageLicenses column in database is 0, so devices with custom roles created with default setting will not consume licenses | The ManageLicenses column can be updated manually in the ComplianceComputerRole table from 0 to 1 for the newly created roles. Once the next reconcile is ran the devices assigned to the role will now consume. | 
| IOJ-2163958 | Database, Web UI | All Inventory page may fail to load if custom property name contains a special character | |
| IOJ-2130232 | Discovery, Inventory, Inventory import (read/write/export) | Discovered devices that lack MAC address information are deleted by the inventory reconcile process | Request an updated SyncDiscoveredDevices.xml from Flexera Support. | 
| IOJ-1765404 | Integration: Active Directory, Uploaded file importers | Uploading Active Directory data may fail with HTTP 500 error and message "Violation of UNIQUE KEY constraint 'UQ_Organization'. Cannot insert duplicate key in object 'dbo.Organization_MT'." when an OU is renamed to a previously used name | |
| IOJ-2160439 | Integration: Tanium, Inventory import (read/write/export) | "Insert Tanium computers" import step may fail with error: "Conversion failed when converting from a character string to uniqueidentifier." | Reach out to Flexera support to get an available hotfix IOJ-2158960. | 
| IOJ-2197698 | Inventory, Web UI | Viewing file evidence on Inventory Device Evidence tab may fail after some time with a red error bar message | |
| IOJ-2098222 | Inventory import (read/write/export) | Reconciliation failed to execute Writer 'WriteAccessedSoftwareOccurrence' with Error: Execution Timeout Expired | Hotfix in FNMS-63729 which can be adapter if required. | 
| IOJ-2098305 | Inventory import (read/write/export) | Compliance Import sets an active computer linked to asset to dummy, link to new inventory computer without delete/merge dummy computer | Deleting the duplicated (dummy) computers will clean up the impact of this issue. | 
| IOJ-2101652 | Inventory import (read/write/export) | EvidenceAlerts writer step during import may fail with error: INSERT EXEC failed because the stored procedure altered the schema of the target table. | An SQL fix for this issue is available from Flexera Support. | 
| IOJ-2166441 | Inventory import (read/write/export) | WriteVirtualMachines step of the ComplianceReader may fail when there are a large number of Virtual Machines | |
| IOJ-2152712 | Inventory import (read/write/export) | Compliance users with NULL First Name, Last Name, User Name & Employee Number fields fields may be merged during the compliance import process | Populate the email address of the inventory users to match them with imported users from O365. OR populate the username. | 
| IOJ-1841989 | Inventory import (read/write/export) | WriteAccessedAccessEvidenceOccurrence import writer step may run for a long time | |
| IOJ-2196811 | Reports, SAM for Microsoft | License consumption numbers in Microsoft Windows Server Datacenter BYOL Hybrid Benefit report may be reported incorrectly | No known workaround | 
| IOJ-2156961 | SAM for IBM | UVU points calculation incorrect when combining bulk count with known and unknown users from app inventory consumption | Asking user to the server that does not have last logged in user. | 
| IOJ-2179807 | SAM for IBM, Web UI | All Licenses grid reports current consumption rather than peak consumption for PVU licenses in some circumstances | A compliance tab on the license properties and Current Consumption does show correct current consumption. | 
| IOJ-1988329 | SAM for Microsoft | Consumption may be under counted for Microsoft Server Core licenses for SQL Server Enterprise on running on virtual machines | The consumption of affected devices can be manually overridden on the Consumption tab of license properties. | 
| IOJ-1884945 | SAM for SAP | Error when importing SAP system Landscape: "Cannot insert the value NULL into column 'Language'" | |
| IOJ-2168204 | Web UI | The location or corporate unit assigned to an operator doesn't appear on the WebUI | No known workaround exists. | 
| IOJ-2187979 | Agent, Inventory | Inventory gathering ndtrack process hangs on RHEL 5.11 if xenstore.pid file cannot be found | |
| IOJ-2201082 | Agent, Containers, Inventory | Large number of inventory .ndi files for Docker images may accumulate in tracker/inventories directory over time | |
| IOJ-1730590 | Agent, Inventory, SAM for Oracle | Oracle Database inventory fails to be gathered from Automatic Storage Management (ASM) instances | Remove the +ASM instance from oratab. | 
| IOJ-2203434 | Agent, Usage | Usage is not tracked for executable files in the installation directory of a Windows Installer package that are not identified as an MSI component key file, even if UseAddRemove preference is set to true | |
| IOJ-2199013 | Agent, Inventory, SAM for Oracle | ExcludeDirectory & ExcludeEmbedFileContentDirectory preference values are not used when scanning for Oracle Universal Installer (OUI) files | |
| IOJ-1851582 | Agent, Inventory | FlexNet inventory agent fails to collect LPP installer evidence on AIX 7.1 when AIX has an orphaned user-specified installation location (USIL) | Find and fix/remove the broken USIL path | 
| IOJ-2163157 | Agent, Inventory | Only one IP address is gathered from each network adapter by the FlexNet inventory agent on UNIX-like operating systems | |
| IOJ-2196923 | Agent, Inventory, SAM for Oracle | Line breaks are missing from some Oracle Fusion Middleware masked files | |
| IOJ-2190985 | Containers, Web UI | Missing Devices tile on Management Dashboard shows incorrect count when Container Inventory enabled | |
| IOJ-2165756 | Containers, Inventory import (read/write/export) | Reconcile fails with error on the ReadContainerInstances reader step if a container instance does not have an ID: "Column 'ContainerID' does not allow DBNull.Value." | |
| IOJ-2169655 | Database, Inventory import (read/write/export) | Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value" | |
| IOJ-2176026 | Database | Database migration script im-migr1600-migpost.sql may fail with error: "Violation of PRIMARY KEY constraint 'PK_ServiceProvider'" | |
| IOJ-2194719 | Documentation, Web UI | Help link does not redirect to proper help page for Microsoft Windows Server Datacenter BYOL Hybrid Benefit report | |
| IOJ-2186930 | Integration: Active Directory, Integration: Citrix | Importing Active Directory data may delete associated VDITemplate & VDI data | |
| IOJ-2097376 | Integration: Azure | Azure connector fails with error if the service principal has Read permission at tenant top level and has access to all subscriptions: "The current subscription type is not permitted to perform operations on any provider namespace." | Grant service principal read access on a lower management group which has active subscriptions only. | 
| IOJ-2184180 | Integration: Citrix | Applications may not be recognised correctly based on users accessing Citrix VDI devices | No known workaround | 
| IOJ-2189252 | Integration: Citrix | Change in Citrix PowerShell SDK impacting integration with FlexNet Manager Suite | No Known Workaround | 
| IOJ-2184440 | Integration: Citrix, Inventory import (read/write/export) | CopyCitrixFileEvidenceMappingToCompliance compliance import writer step may perform poorly | |
| IOJ-2161485 | Integration: SaaS Manager | License name in FlexNet Manager Suite is not updated after updating corresponding license name in SaaS Manager | The attached LicenseCreateUpdate.xml writer's steps have a fix. | 
| IOJ-2162644 | Integration: Tanium, Inventory import (read/write/export) | "Build complete list of file evidence from Tanium" inventory import reader step may fail with error: "String or binary data would be truncated" | In FileEvidence.xml file step name = "Build complete list of file evidence from Tanium" ( In line# 251 & line# 300) replace below line SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 400) AS ProductName, With SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 100) AS ProductName | 
| IOJ-2204415 | Integration: Tanium, Inventory import (read/write/export) | Attempting to read data from unsupported version of Tanium may fail with error: "The remote server returned an error: (401) Unauthorized." | |
| IOJ-2179972 | Inventory, Uploaded file importers | Inventory NDI files from MacOS devices may fail to import if MachineUID and/or UserUID values from agent are "{}" | |
| IOJ-2167547 | Inventory, Web UI | Displaying File Evidence grid on inventory device properties page may perform poorly | |
| IOJ-2169892 | Inventory, Uploaded file importers | Oracle VM ndi imports may fail with error "Cannot remove the specified item because it was not found in the specified Collection" | |
| IOJ-2160254 | Inventory, Inventory import (read/write/export) | WMI evidence reader unable to read multiple Adobe swidtags within NDI files | |
| IOJ-2191525 | Inventory, Inventory import (read/write/export) | Serial numbers are blank on inventory device records for Mac devices that use the M1 chip | |
| IOJ-2161590 | Inventory Beacon | Beacon UI may fail to load with error in BeaconEngine.log: "Error while identifying the protocol used for communication. Unable to connect to the remote server" | |
| IOJ-2195829 | Inventory Beacon | Beacon configured to use a self-hosted web server may fail to start with error in BeaconEngine.log: "An error occurred when trying to create a controller of type 'DownloadController'. Make sure that the controller has a parameterless public constructor." | 1: Open C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin\BeaconEngine.exe.config 2: Add the following under configuration/runtime/assemblyBinding: <dependentAssembly> <assemblyIdentity name="System.Web.Http" publicKeyToken="31bf3856ad364e35" culture="neutral" /> <bindingRedirect oldVersion="0.0.0.0-5.2.3.0" newVersion="5.2.3.0" /> </dependentAssembly> | 
| IOJ-1917353 | Inventory import (read/write/export) | "Perform simulation based on current assignments" step of license reconcile process or simulation in the UI may fail with error: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value" | FlexNet Manager Suite (On-Premises Edition): Apply the SQL patch linked to this issue. FlexNet Manager Suite (Cloud Edition): No workaround. | 
| IOJ-1818863 | Inventory import (read/write/export) | Error may be reported from import process when a special character exists in data source name: "Error occurred while creating the log file package. Exception: Illegal characters in path." | Please do not use forbidden charaters in the connection name. < (less than) > (greater than) : (colon) " (double quote) / (forward slash) \ (backslash) | (vertical bar or pipe) ? (question mark) * (asterisk) | 
| IOJ-1771160 | Inventory import (read/write/export), Usage | Installations of suite applications may not be reported as used when component applications have been used | No known workaround exists. | 
| IOJ-2172963 | Inventory import (read/write/export) | RemoteApplicationsByFileEvidenceUsage inventory import writer may perform poorly | |
| IOJ-2162042 | Inventory import (read/write/export), Software license management | "Upgrade to latest version" setting may be overridden to a specific version on a license when performing a license reconcile | |
| IOJ-2186321 | Inventory import (read/write/export), SAM for Oracle | Inventory import may take a long time running dbo.MergeOracleFeatureEvidences stored procedure | |
| IOJ-1898029 | Purchase management | Unprocessed purchases with unrecognized SKU remains unrecognized after SKU is added by content | |
| IOJ-2090698 | Reports | Report "Save as" loses all the filter settings applied to the current report except page size dropdown setting | No known workaround exists. | 
| IOJ-1895710 | Reports, Web UI | Attempting to export a report containing a large amount of data may result in a timeout or other error | To export it as "csv" first, and then open it in excel, they can then save it as ".xlsx" excel file. | 
| IOJ-2177615 | SAM for IBM | Role-based exemptions cause devices to no longer appear in PVU reports | |
| IOJ-2179356 | SAM for Oracle, Web UI | Oracle transparency dialog will not open on a FlexNet Manager Suite On-premises multi-tenant deployment | |
| IOJ-2146878 | SAM for SAP, Web UI | Bad Japanese translations in SAP system landscape management UI: 非作業SAPシステム and 作成場所 | |
| IOJ-2190692 | Software license management | Multiple devices owned by the same user will always consume the same license regardless of other available entitlements | No Known Workaround | 
| IOJ-2203881 | Software license management | Incorrect core count value may be used in some license consumption calculations | No Known Workaround | 
| IOJ-2070983 | Web UI | Non-ASCII characters are represented using XML encoding in CSV file exports from the web UI | Download an XLSX file. Open the file in Excel and save the file as CSV UTF-8 (Comma Deliminted)(*.csv). | 
| IOJ-2173929 | Web UI | Displaying License Consumption grid may perform poorly | |
| IOJ-2192971 | Agent, Inventory, SAM for Oracle | Install locations listed in comps.xml files that do not exist can result in Oracle applications falsely being recognized as installed |