Resolved Issues
Master Issue Number | Component/s | Summary | Workaround |
---|---|---|---|
IOJ-2158685 | Agent, Usage |
FlexNet inventory agent may sometimes return empty AgentID value in usage data |
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IOJ-2177310 | Agent, Component installers |
Auto upgrade with previously installed mgssetup.ini containing DESTRUCTIVEUNINSTALL = 1 removes all ManageSoft HKLM data |
Deploy a script to any Windows machines with the agent installed where DESTRUCTIVEUNINSTALL=1 was set in mgssetup.ini to either remove C:\Program Files\ManageSoft\mgssetup.ini or to modify the installed mgssetup.ini removing the DESTRUCTIVEUNINSTALL=1 entry. |
IOJ-2182713 | Containers |
Each inventoried container is counted as an inventory device and consumes a FlexNet Manager Suite device license |
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IOJ-2191493 | Integration: BMC Discovery/ADDM |
Installer evidence is not imported by FlexNet Manager Suite 2020 R2 from ADDM staging database with schema version 1.10 or later |
Hotfix is available |
IOJ-2176608 | Integration: ILMT & BigFix, Inventory import (read/write/export) |
Installer evidence lacking version imported from BigFix (SQL Server) data source may lead to multiple version being recognized |
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IOJ-2208623 | Integration: SaaS Manager, SAM for Microsoft |
Allocation is not created when importing data from SaaS Manager when user is part of other O365 managed applications |
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IOJ-2202834 | Integration: ServiceNow, Inventory import (read/write/export) |
Importing inventory data from ServiceNow may fail with error if incoming inventory file contains a NUL character: "System.ArgumentException: '.', hexadecimal value 0x00, is an invalid character." |
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IOJ-2161283 | Reports |
Red bar error may occur while running the Licenses by Group Assignment report if a license has multiple risk reasons |
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IOJ-2164252 | SAM for Oracle, Uploaded file importers |
Oracle .NDI import can fail when service providers cannot be mapped accurately to instances |
No known workaround exists. |
IOJ-2164578 | Software license management, Web UI |
Consumption grid of a User license may give a red bar error due to the exception: String or binary data would be truncated |
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IOJ-2158680 | Uploaded file importers, Usage |
Software usage data from different devices are merged to a single computer record usage files have a blank AgentID value |
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IOJ-2194838 | Web UI |
Inventory Device Matching view may fail with red error bar and log message "Arithmetic overflow error converting expression to data type int" |
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IOJ-2171347 | Agent, Inventory |
FlexNet Inventory agent service deadlock with Flexera Inventory Docker Monitor on Windows |
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IOJ-2154243 | Agent, Inventory |
ExcludeEmbedFileContentDirectory may be set incorrectly by incoming agent policy |
1) Replace ndc.dll within C:\Program Files (x86)\ManageSoft\Launcher\plugins with attached version, or...
2) Add any other path to "ExcludeEmbedFileContentDirectory" settings before the "E:\Apps\Oracle\Middleware\oracle_common\inventory\ContentsXML" |
IOJ-1719198 | Agent, Usage |
Usage active time values reported from the FlexNet inventory agent may be inaccurate for computers that are in a suspended state at 12am on Monday mornings |
No known workaround exists. |
IOJ-1737437 | Business adapters |
Supplied schema.ini files are deleted when running a business import to import data from a text file unless delimiter is configured as "none" |
To avoid a schema.ini file that is supplied with a CSV source data file being deleted, edit the adapter xml file and making the following changes to the <Import> element:
Add ";FMT=Delimited(None)" in the properties in the ConnectionString. This will result in an <Import> element appearing similar to the following: <Import Type="CSV" Delimiter="<value>" ConnectionString="Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Source;Extended Properties='text;HDR=Yes;FMT=Delimited(None)'" Query="select * from [Data.csv]" FileName="C:\Source\Data.csv" [...]> |
IOJ-1747923 | Component installers, Inventory Beacon |
Beacon silent upgrade overrides custom registry configuration settings pointing to non-default folders |
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IOJ-2182704 | Containers, Inventory, Uploaded file importers |
Inventory resolver may create duplicate computer records in the Inventory database for container images |
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IOJ-2181469 | Containers, Inventory import (read/write/export) |
Container images are imported and deleted during an import causing substantial database growth |
Disabling the container feature toggle will prevent the records from being created in the compliance tables which will stop the database growth.
UPDATE cts SET SettingValue = 0 FROM dbo.ComplianceTenantSetting cts WHERE cts.SettingNameID = 223 |
IOJ-2147989 | Database, Inventory import (read/write/export) |
Inventory data import step InsertOptionalSoftwareFilesIntoTempRelevantSoftwareFile may consume excessive memory in SQL Server |
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IOJ-2094595 | Database, Software license management |
Default value for ComplianceComputerRoles.ManageLicenses column in database is 0, so devices with custom roles created with default setting will not consume licenses |
The ManageLicenses column can be updated manually in the ComplianceComputerRole table from 0 to 1 for the newly created roles. Once the next reconcile is ran the devices assigned to the role will now consume. |
IOJ-2163958 | Database, Web UI |
All Inventory page may fail to load if custom property name contains a special character |
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IOJ-2130232 | Discovery, Inventory, Inventory import (read/write/export) |
Discovered devices that lack MAC address information are deleted by the inventory reconcile process |
Request an updated SyncDiscoveredDevices.xml from Flexera Support. |
IOJ-1765404 | Integration: Active Directory, Uploaded file importers |
Uploading Active Directory data may fail with HTTP 500 error and message "Violation of UNIQUE KEY constraint 'UQ_Organization'. Cannot insert duplicate key in object 'dbo.Organization_MT'." when an OU is renamed to a previously used name |
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IOJ-2160439 | Integration: Tanium, Inventory import (read/write/export) |
"Insert Tanium computers" import step may fail with error: "Conversion failed when converting from a character string to uniqueidentifier." |
Reach out to Flexera support to get an available hotfix IOJ-2158960. |
IOJ-2197698 | Inventory, Web UI |
Viewing file evidence on Inventory Device Evidence tab may fail after some time with a red error bar message |
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IOJ-2098222 | Inventory import (read/write/export) |
Reconciliation failed to execute Writer 'WriteAccessedSoftwareOccurrence' with Error: Execution Timeout Expired |
Hotfix in FNMS-63729 which can be adapter if required. |
IOJ-2098305 | Inventory import (read/write/export) |
Compliance Import sets an active computer linked to asset to dummy, link to new inventory computer without delete/merge dummy computer |
Deleting the duplicated (dummy) computers will clean up the impact of this issue. |
IOJ-2101652 | Inventory import (read/write/export) |
EvidenceAlerts writer step during import may fail with error: INSERT EXEC failed because the stored procedure altered the schema of the target table. |
An SQL fix for this issue is available from Flexera Support. |
IOJ-2166441 | Inventory import (read/write/export) |
WriteVirtualMachines step of the ComplianceReader may fail when there are a large number of Virtual Machines |
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IOJ-2152712 | Inventory import (read/write/export) |
Compliance users with NULL First Name, Last Name, User Name & Employee Number fields fields may be merged during the compliance import process |
Populate the email address of the inventory users to match them with imported users from O365. OR populate the username. |
IOJ-1841989 | Inventory import (read/write/export) |
WriteAccessedAccessEvidenceOccurrence import writer step may run for a long time |
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IOJ-2196811 | Reports, SAM for Microsoft |
License consumption numbers in Microsoft Windows Server Datacenter BYOL Hybrid Benefit report may be reported incorrectly |
No known workaround |
IOJ-2156961 | SAM for IBM |
UVU points calculation incorrect when combining bulk count with known and unknown users from app inventory consumption |
Asking user to the server that does not have last logged in user. |
IOJ-2179807 | SAM for IBM, Web UI |
All Licenses grid reports current consumption rather than peak consumption for PVU licenses in some circumstances |
A compliance tab on the license properties and Current Consumption does show correct current consumption. |
IOJ-1988329 | SAM for Microsoft |
Consumption may be under counted for Microsoft Server Core licenses for SQL Server Enterprise on running on virtual machines |
The consumption of affected devices can be manually overridden on the Consumption tab of license properties. |
IOJ-1884945 | SAM for SAP |
Error when importing SAP system Landscape: "Cannot insert the value NULL into column 'Language'" |
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IOJ-2168204 | Web UI |
The location or corporate unit assigned to an operator doesn't appear on the WebUI |
No known workaround exists. |
IOJ-2187979 | Agent, Inventory |
Inventory gathering ndtrack process hangs on RHEL 5.11 if xenstore.pid file cannot be found |
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IOJ-2201082 | Agent, Containers, Inventory |
Large number of inventory .ndi files for Docker images may accumulate in tracker/inventories directory over time |
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IOJ-1730590 | Agent, Inventory, SAM for Oracle |
Oracle Database inventory fails to be gathered from Automatic Storage Management (ASM) instances |
Remove the +ASM instance from oratab. |
IOJ-2203434 | Agent, Usage |
Usage is not tracked for executable files in the installation directory of a Windows Installer package that are not identified as an MSI component key file, even if UseAddRemove preference is set to true |
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IOJ-2199013 | Agent, Inventory, SAM for Oracle |
ExcludeDirectory & ExcludeEmbedFileContentDirectory preference values are not used when scanning for Oracle Universal Installer (OUI) files |
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IOJ-1851582 | Agent, Inventory |
FlexNet inventory agent fails to collect LPP installer evidence on AIX 7.1 when AIX has an orphaned user-specified installation location (USIL) |
Find and fix/remove the broken USIL path |
IOJ-2163157 | Agent, Inventory |
Only one IP address is gathered from each network adapter by the FlexNet inventory agent on UNIX-like operating systems |
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IOJ-2196923 | Agent, Inventory, SAM for Oracle |
Line breaks are missing from some Oracle Fusion Middleware masked files |
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IOJ-2190985 | Containers, Web UI |
Missing Devices tile on Management Dashboard shows incorrect count when Container Inventory enabled |
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IOJ-2165756 | Containers, Inventory import (read/write/export) |
Reconcile fails with error on the ReadContainerInstances reader step if a container instance does not have an ID: "Column 'ContainerID' does not allow DBNull.Value." |
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IOJ-2169655 | Database, Inventory import (read/write/export) |
Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value" |
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IOJ-2176026 | Database |
Database migration script im-migr1600-migpost.sql may fail with error: "Violation of PRIMARY KEY constraint 'PK_ServiceProvider'" |
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IOJ-2194719 | Documentation, Web UI |
Help link does not redirect to proper help page for Microsoft Windows Server Datacenter BYOL Hybrid Benefit report |
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IOJ-2186930 | Integration: Active Directory, Integration: Citrix |
Importing Active Directory data may delete associated VDITemplate & VDI data |
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IOJ-2097376 | Integration: Azure |
Azure connector fails with error if the service principal has Read permission at tenant top level and has access to all subscriptions: "The current subscription type is not permitted to perform operations on any provider namespace." |
Grant service principal read access on a lower management group which has active subscriptions only. |
IOJ-2184180 | Integration: Citrix |
Applications may not be recognised correctly based on users accessing Citrix VDI devices |
No known workaround |
IOJ-2189252 | Integration: Citrix |
Change in Citrix PowerShell SDK impacting integration with FlexNet Manager Suite |
No Known Workaround |
IOJ-2184440 | Integration: Citrix, Inventory import (read/write/export) |
CopyCitrixFileEvidenceMappingToCompliance compliance import writer step may perform poorly |
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IOJ-2161485 | Integration: SaaS Manager |
License name in FlexNet Manager Suite is not updated after updating corresponding license name in SaaS Manager |
The attached LicenseCreateUpdate.xml writer's steps have a fix. |
IOJ-2162644 | Integration: Tanium, Inventory import (read/write/export) |
"Build complete list of file evidence from Tanium" inventory import reader step may fail with error: "String or binary data would be truncated" |
In FileEvidence.xml file step name = "Build complete list of file evidence from Tanium" ( In line# 251 & line# 300)
replace below line SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 400) AS ProductName, With SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 100) AS ProductName |
IOJ-2204415 | Integration: Tanium, Inventory import (read/write/export) |
Attempting to read data from unsupported version of Tanium may fail with error: "The remote server returned an error: (401) Unauthorized." |
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IOJ-2179972 | Inventory, Uploaded file importers |
Inventory NDI files from MacOS devices may fail to import if MachineUID and/or UserUID values from agent are "{}" |
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IOJ-2167547 | Inventory, Web UI |
Displaying File Evidence grid on inventory device properties page may perform poorly |
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IOJ-2169892 | Inventory, Uploaded file importers |
Oracle VM ndi imports may fail with error "Cannot remove the specified item because it was not found in the specified Collection" |
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IOJ-2160254 | Inventory, Inventory import (read/write/export) |
WMI evidence reader unable to read multiple Adobe swidtags within NDI files |
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IOJ-2191525 | Inventory, Inventory import (read/write/export) |
Serial numbers are blank on inventory device records for Mac devices that use the M1 chip |
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IOJ-2161590 | Inventory Beacon |
Beacon UI may fail to load with error in BeaconEngine.log: "Error while identifying the protocol used for communication. Unable to connect to the remote server" |
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IOJ-2195829 | Inventory Beacon |
Beacon configured to use a self-hosted web server may fail to start with error in BeaconEngine.log: "An error occurred when trying to create a controller of type 'DownloadController'. Make sure that the controller has a parameterless public constructor." |
1: Open C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin\BeaconEngine.exe.config
2: Add the following under configuration/runtime/assemblyBinding: <dependentAssembly> <assemblyIdentity name="System.Web.Http" publicKeyToken="31bf3856ad364e35" culture="neutral" /> <bindingRedirect oldVersion="0.0.0.0-5.2.3.0" newVersion="5.2.3.0" /> </dependentAssembly> |
IOJ-1917353 | Inventory import (read/write/export) |
"Perform simulation based on current assignments" step of license reconcile process or simulation in the UI may fail with error: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value" |
FlexNet Manager Suite (On-Premises Edition): Apply the SQL patch linked to this issue.
FlexNet Manager Suite (Cloud Edition): No workaround. |
IOJ-1818863 | Inventory import (read/write/export) |
Error may be reported from import process when a special character exists in data source name: "Error occurred while creating the log file package. Exception: Illegal characters in path." |
Please do not use forbidden charaters in the connection name.
< (less than) > (greater than) : (colon) " (double quote) / (forward slash) \ (backslash) | (vertical bar or pipe) ? (question mark) * (asterisk) |
IOJ-1771160 | Inventory import (read/write/export), Usage |
Installations of suite applications may not be reported as used when component applications have been used |
No known workaround exists. |
IOJ-2172963 | Inventory import (read/write/export) |
RemoteApplicationsByFileEvidenceUsage inventory import writer may perform poorly |
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IOJ-2162042 | Inventory import (read/write/export), Software license management |
"Upgrade to latest version" setting may be overridden to a specific version on a license when performing a license reconcile |
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IOJ-2186321 | Inventory import (read/write/export), SAM for Oracle |
Inventory import may take a long time running dbo.MergeOracleFeatureEvidences stored procedure |
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IOJ-1898029 | Purchase management |
Unprocessed purchases with unrecognized SKU remains unrecognized after SKU is added by content |
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IOJ-2090698 | Reports |
Report "Save as" loses all the filter settings applied to the current report except page size dropdown setting |
No known workaround exists. |
IOJ-1895710 | Reports, Web UI |
Attempting to export a report containing a large amount of data may result in a timeout or other error |
To export it as "csv" first, and then open it in excel, they can then save it as ".xlsx" excel file. |
IOJ-2177615 | SAM for IBM |
Role-based exemptions cause devices to no longer appear in PVU reports |
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IOJ-2179356 | SAM for Oracle, Web UI |
Oracle transparency dialog will not open on a FlexNet Manager Suite On-premises multi-tenant deployment |
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IOJ-2146878 | SAM for SAP, Web UI |
Bad Japanese translations in SAP system landscape management UI: 非作業SAPシステム and 作成場所 |
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IOJ-2190692 | Software license management |
Multiple devices owned by the same user will always consume the same license regardless of other available entitlements |
No Known Workaround |
IOJ-2203881 | Software license management |
Incorrect core count value may be used in some license consumption calculations |
No Known Workaround |
IOJ-2070983 | Web UI |
Non-ASCII characters are represented using XML encoding in CSV file exports from the web UI |
Download an XLSX file. Open the file in Excel and save the file as CSV UTF-8 (Comma Deliminted)(*.csv). |
IOJ-2173929 | Web UI |
Displaying License Consumption grid may perform poorly |
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IOJ-2192971 | Agent, Inventory, SAM for Oracle |
Install locations listed in comps.xml files that do not exist can result in Oracle applications falsely being recognized as installed |