Resolved Issues

Master Issue Number Component/s Summary Workaround
IOJ-2158685 Agent, Usage

FlexNet inventory agent may sometimes return empty AgentID value in usage data

IOJ-2177310 Agent, Component installers

Auto upgrade with previously installed mgssetup.ini containing DESTRUCTIVEUNINSTALL = 1 removes all ManageSoft HKLM data

Deploy a script to any Windows machines with the agent installed where DESTRUCTIVEUNINSTALL=1 was set in mgssetup.ini to either remove C:\Program Files\ManageSoft\mgssetup.ini or to modify the installed mgssetup.ini removing the DESTRUCTIVEUNINSTALL=1 entry.
IOJ-2182713 Containers

Each inventoried container is counted as an inventory device and consumes a FlexNet Manager Suite device license

IOJ-2191493 Integration: BMC Discovery/ADDM

Installer evidence is not imported by FlexNet Manager Suite 2020 R2 from ADDM staging database with schema version 1.10 or later

Hotfix is available
IOJ-2176608 Integration: ILMT & BigFix, Inventory import (read/write/export)

Installer evidence lacking version imported from BigFix (SQL Server) data source may lead to multiple version being recognized

IOJ-2208623 Integration: SaaS Manager, SAM for Microsoft

Allocation is not created when importing data from SaaS Manager when user is part of other O365 managed applications

IOJ-2202834 Integration: ServiceNow, Inventory import (read/write/export)

Importing inventory data from ServiceNow may fail with error if incoming inventory file contains a NUL character: "System.ArgumentException: '.', hexadecimal value 0x00, is an invalid character."

IOJ-2161283 Reports

Red bar error may occur while running the Licenses by Group Assignment report if a license has multiple risk reasons

IOJ-2164252 SAM for Oracle, Uploaded file importers

Oracle .NDI import can fail when service providers cannot be mapped accurately to instances

No known workaround exists.
IOJ-2164578 Software license management, Web UI

Consumption grid of a User license may give a red bar error due to the exception: String or binary data would be truncated

IOJ-2158680 Uploaded file importers, Usage

Software usage data from different devices are merged to a single computer record usage files have a blank AgentID value

IOJ-2194838 Web UI

Inventory Device Matching view may fail with red error bar and log message "Arithmetic overflow error converting expression to data type int"

IOJ-2171347 Agent, Inventory

FlexNet Inventory agent service deadlock with Flexera Inventory Docker Monitor on Windows

IOJ-2154243 Agent, Inventory

ExcludeEmbedFileContentDirectory may be set incorrectly by incoming agent policy

1) Replace ndc.dll within C:\Program Files (x86)\ManageSoft\Launcher\plugins with attached version, or...
2) Add any other path to "ExcludeEmbedFileContentDirectory" settings before the "E:\Apps\Oracle\Middleware\oracle_common\inventory\ContentsXML"
IOJ-1719198 Agent, Usage

Usage active time values reported from the FlexNet inventory agent may be inaccurate for computers that are in a suspended state at 12am on Monday mornings

No known workaround exists.
IOJ-1737437 Business adapters

Supplied schema.ini files are deleted when running a business import to import data from a text file unless delimiter is configured as "none"

To avoid a schema.ini file that is supplied with a CSV source data file being deleted, edit the adapter xml file and making the following changes to the <Import> element:

Add ";FMT=Delimited(None)" in the properties in the ConnectionString.

This will result in an <Import> element appearing similar to the following:

<Import Type="CSV" Delimiter="<value>" ConnectionString="Provider=Microsoft.Jet.OLEDB.4.0;Data Source=C:\Source;Extended
Properties='text;HDR=Yes;FMT=Delimited(None)'" Query="select * from [Data.csv]"
FileName="C:\Source\Data.csv" [...]>
IOJ-1747923 Component installers, Inventory Beacon

Beacon silent upgrade overrides custom registry configuration settings pointing to non-default folders

IOJ-2182704 Containers, Inventory, Uploaded file importers

Inventory resolver may create duplicate computer records in the Inventory database for container images

IOJ-2181469 Containers, Inventory import (read/write/export)

Container images are imported and deleted during an import causing substantial database growth

Disabling the container feature toggle will prevent the records from being created in the compliance tables which will stop the database growth.

UPDATE cts SET SettingValue = 0 FROM dbo.ComplianceTenantSetting cts WHERE cts.SettingNameID = 223
IOJ-2147989 Database, Inventory import (read/write/export)

Inventory data import step InsertOptionalSoftwareFilesIntoTempRelevantSoftwareFile may consume excessive memory in SQL Server

IOJ-2094595 Database, Software license management

Default value for ComplianceComputerRoles.ManageLicenses column in database is 0, so devices with custom roles created with default setting will not consume licenses

The ManageLicenses column can be updated manually in the ComplianceComputerRole table from 0 to 1 for the newly created roles. Once the next reconcile is ran the devices assigned to the role will now consume.
IOJ-2163958 Database, Web UI

All Inventory page may fail to load if custom property name contains a special character

IOJ-2130232 Discovery, Inventory, Inventory import (read/write/export)

Discovered devices that lack MAC address information are deleted by the inventory reconcile process

Request an updated SyncDiscoveredDevices.xml from Flexera Support.
IOJ-1765404 Integration: Active Directory, Uploaded file importers

Uploading Active Directory data may fail with HTTP 500 error and message "Violation of UNIQUE KEY constraint 'UQ_Organization'. Cannot insert duplicate key in object 'dbo.Organization_MT'." when an OU is renamed to a previously used name

IOJ-2160439 Integration: Tanium, Inventory import (read/write/export)

"Insert Tanium computers" import step may fail with error: "Conversion failed when converting from a character string to uniqueidentifier."

Reach out to Flexera support to get an available hotfix IOJ-2158960.
IOJ-2197698 Inventory, Web UI

Viewing file evidence on Inventory Device Evidence tab may fail after some time with a red error bar message

IOJ-2098222 Inventory import (read/write/export)

Reconciliation failed to execute Writer 'WriteAccessedSoftwareOccurrence' with Error: Execution Timeout Expired

Hotfix in FNMS-63729 which can be adapter if required.
IOJ-2098305 Inventory import (read/write/export)

Compliance Import sets an active computer linked to asset to dummy, link to new inventory computer without delete/merge dummy computer

Deleting the duplicated (dummy) computers will clean up the impact of this issue.
IOJ-2101652 Inventory import (read/write/export)

EvidenceAlerts writer step during import may fail with error: INSERT EXEC failed because the stored procedure altered the schema of the target table.

An SQL fix for this issue is available from Flexera Support.
IOJ-2166441 Inventory import (read/write/export)

WriteVirtualMachines step of the ComplianceReader may fail when there are a large number of Virtual Machines

IOJ-2152712 Inventory import (read/write/export)

Compliance users with NULL First Name, Last Name, User Name & Employee Number fields fields may be merged during the compliance import process

Populate the email address of the inventory users to match them with imported users from O365. OR populate the username.
IOJ-1841989 Inventory import (read/write/export)

WriteAccessedAccessEvidenceOccurrence import writer step may run for a long time

IOJ-2196811 Reports, SAM for Microsoft

License consumption numbers in Microsoft Windows Server Datacenter BYOL Hybrid Benefit report may be reported incorrectly

No known workaround
IOJ-2156961 SAM for IBM

UVU points calculation incorrect when combining bulk count with known and unknown users from app inventory consumption

Asking user to the server that does not have last logged in user.
IOJ-2179807 SAM for IBM, Web UI

All Licenses grid reports current consumption rather than peak consumption for PVU licenses in some circumstances

A compliance tab on the license properties and Current Consumption does show correct current consumption.
IOJ-1988329 SAM for Microsoft

Consumption may be under counted for Microsoft Server Core licenses for SQL Server Enterprise on running on virtual machines

The consumption of affected devices can be manually overridden on the Consumption tab of license properties.
IOJ-1884945 SAM for SAP

Error when importing SAP system Landscape: "Cannot insert the value NULL into column 'Language'"

IOJ-2168204 Web UI

The location or corporate unit assigned to an operator doesn't appear on the WebUI

No known workaround exists.
IOJ-2187979 Agent, Inventory

Inventory gathering ndtrack process hangs on RHEL 5.11 if file cannot be found

IOJ-2201082 Agent, Containers, Inventory

Large number of inventory .ndi files for Docker images may accumulate in tracker/inventories directory over time

IOJ-1730590 Agent, Inventory, SAM for Oracle

Oracle Database inventory fails to be gathered from Automatic Storage Management (ASM) instances

Remove the +ASM instance from oratab.
IOJ-2203434 Agent, Usage

Usage is not tracked for executable files in the installation directory of a Windows Installer package that are not identified as an MSI component key file, even if UseAddRemove preference is set to true

IOJ-2199013 Agent, Inventory, SAM for Oracle

ExcludeDirectory & ExcludeEmbedFileContentDirectory preference values are not used when scanning for Oracle Universal Installer (OUI) files

IOJ-1851582 Agent, Inventory

FlexNet inventory agent fails to collect LPP installer evidence on AIX 7.1 when AIX has an orphaned user-specified installation location (USIL)

Find and fix/remove the broken USIL path
IOJ-2163157 Agent, Inventory

Only one IP address is gathered from each network adapter by the FlexNet inventory agent on UNIX-like operating systems

IOJ-2196923 Agent, Inventory, SAM for Oracle

Line breaks are missing from some Oracle Fusion Middleware masked files

IOJ-2190985 Containers, Web UI

Missing Devices tile on Management Dashboard shows incorrect count when Container Inventory enabled

IOJ-2165756 Containers, Inventory import (read/write/export)

Reconcile fails with error on the ReadContainerInstances reader step if a container instance does not have an ID: "Column 'ContainerID' does not allow DBNull.Value."

IOJ-2169655 Database, Inventory import (read/write/export)

Data Warehouse export fails with error when locale date format differs between the database user & Windows account used for running the export: "The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value"

IOJ-2176026 Database

Database migration script im-migr1600-migpost.sql may fail with error: "Violation of PRIMARY KEY constraint 'PK_ServiceProvider'"

IOJ-2194719 Documentation, Web UI

Help link does not redirect to proper help page for Microsoft Windows Server Datacenter BYOL Hybrid Benefit report

IOJ-2186930 Integration: Active Directory, Integration: Citrix

Importing Active Directory data may delete associated VDITemplate & VDI data

IOJ-2097376 Integration: Azure

Azure connector fails with error if the service principal has Read permission at tenant top level and has access to all subscriptions: "The current subscription type is not permitted to perform operations on any provider namespace."

Grant service principal read access on a lower management group which has active subscriptions only.
IOJ-2184180 Integration: Citrix

Applications may not be recognised correctly based on users accessing Citrix VDI devices

No known workaround
IOJ-2189252 Integration: Citrix

Change in Citrix PowerShell SDK impacting integration with FlexNet Manager Suite

No Known Workaround
IOJ-2184440 Integration: Citrix, Inventory import (read/write/export)

CopyCitrixFileEvidenceMappingToCompliance compliance import writer step may perform poorly

IOJ-2161485 Integration: SaaS Manager

License name in FlexNet Manager Suite is not updated after updating corresponding license name in SaaS Manager

The attached LicenseCreateUpdate.xml writer's steps have a fix.
IOJ-2162644 Integration: Tanium, Inventory import (read/write/export)

"Build complete list of file evidence from Tanium" inventory import reader step may fail with error: "String or binary data would be truncated"

In FileEvidence.xml file step name = "Build complete list of file evidence from Tanium" ( In line# 251 & line# 300)
replace below line
SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 400) AS ProductName,
SUBSTRING(ISNULL(ci_asset_file_evidence_product_name, ''), 1, 100) AS ProductName
IOJ-2204415 Integration: Tanium, Inventory import (read/write/export)

Attempting to read data from unsupported version of Tanium may fail with error: "The remote server returned an error: (401) Unauthorized."

IOJ-2179972 Inventory, Uploaded file importers

Inventory NDI files from MacOS devices may fail to import if MachineUID and/or UserUID values from agent are "{}"

IOJ-2167547 Inventory, Web UI

Displaying File Evidence grid on inventory device properties page may perform poorly

IOJ-2169892 Inventory, Uploaded file importers

Oracle VM ndi imports may fail with error "Cannot remove the specified item because it was not found in the specified Collection"

IOJ-2160254 Inventory, Inventory import (read/write/export)

WMI evidence reader unable to read multiple Adobe swidtags within NDI files

IOJ-2191525 Inventory, Inventory import (read/write/export)

Serial numbers are blank on inventory device records for Mac devices that use the M1 chip

IOJ-2161590 Inventory Beacon

Beacon UI may fail to load with error in BeaconEngine.log: "Error while identifying the protocol used for communication. Unable to connect to the remote server"

IOJ-2195829 Inventory Beacon

Beacon configured to use a self-hosted web server may fail to start with error in BeaconEngine.log: "An error occurred when trying to create a controller of type 'DownloadController'. Make sure that the controller has a parameterless public constructor."

1: Open C:\Program Files (x86)\Flexera Software\Inventory Beacon\DotNet\bin\BeaconEngine.exe.config
2: Add the following under configuration/runtime/assemblyBinding:
<assemblyIdentity name="System.Web.Http" publicKeyToken="31bf3856ad364e35" culture="neutral" />
<bindingRedirect oldVersion="" newVersion="" />
IOJ-1917353 Inventory import (read/write/export)

"Perform simulation based on current assignments" step of license reconcile process or simulation in the UI may fail with error: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value"

FlexNet Manager Suite (On-Premises Edition): Apply the SQL patch linked to this issue.
FlexNet Manager Suite (Cloud Edition): No workaround.
IOJ-1818863 Inventory import (read/write/export)

Error may be reported from import process when a special character exists in data source name: "Error occurred while creating the log file package. Exception: Illegal characters in path."

Please do not use forbidden charaters in the connection name.
< (less than)
> (greater than)
: (colon)
" (double quote)
/ (forward slash)
\ (backslash)
| (vertical bar or pipe)
? (question mark)
* (asterisk)
IOJ-1771160 Inventory import (read/write/export), Usage

Installations of suite applications may not be reported as used when component applications have been used

No known workaround exists.
IOJ-2172963 Inventory import (read/write/export)

RemoteApplicationsByFileEvidenceUsage inventory import writer may perform poorly

IOJ-2162042 Inventory import (read/write/export), Software license management

"Upgrade to latest version" setting may be overridden to a specific version on a license when performing a license reconcile

IOJ-2186321 Inventory import (read/write/export), SAM for Oracle

Inventory import may take a long time running dbo.MergeOracleFeatureEvidences stored procedure

IOJ-1898029 Purchase management

Unprocessed purchases with unrecognized SKU remains unrecognized after SKU is added by content

IOJ-2090698 Reports

Report "Save as" loses all the filter settings applied to the current report except page size dropdown setting

No known workaround exists.
IOJ-1895710 Reports, Web UI

Attempting to export a report containing a large amount of data may result in a timeout or other error

To export it as "csv" first, and then open it in excel, they can then save it as ".xlsx" excel file.
IOJ-2177615 SAM for IBM

Role-based exemptions cause devices to no longer appear in PVU reports

IOJ-2179356 SAM for Oracle, Web UI

Oracle transparency dialog will not open on a FlexNet Manager Suite On-premises multi-tenant deployment

IOJ-2146878 SAM for SAP, Web UI

Bad Japanese translations in SAP system landscape management UI: 非作業SAPシステム and 作成場所

IOJ-2190692 Software license management

Multiple devices owned by the same user will always consume the same license regardless of other available entitlements

No Known Workaround
IOJ-2203881 Software license management

Incorrect core count value may be used in some license consumption calculations

No Known Workaround
IOJ-2070983 Web UI

Non-ASCII characters are represented using XML encoding in CSV file exports from the web UI

Download an XLSX file. Open the file in Excel and save the file as CSV UTF-8 (Comma Deliminted)(*.csv).
IOJ-2173929 Web UI

Displaying License Consumption grid may perform poorly

IOJ-2192971 Agent, Inventory, SAM for Oracle

Install locations listed in comps.xml files that do not exist can result in Oracle applications falsely being recognized as installed