Troubleshooting
FlexNet Manager Suite
2021 R1
(On-Premises)
Possible issues when configuring or using SAML.
Connectivity
- When the
Load Metadata
attribute is set to true in theidentityProviders/add
attribute, and no Internet connection exists while trying to load the metadata. Metadata reload period could be set by the identity provider. - Analytics - If neither of the kentor.authServices
entityId
or the signOnauthenticationHost
attributes in the ibmcognos web.config file are provided when an error occurs when trying to authenticate with the SAML identity provider.
Configuration
- When (Kentor.authServices/entityId) attribute is missing, empty or having wrong value.
-
When identityProviders section does not exist in the web config.
- When (identityProviders/add/entityId) attribute does not exist or has invalid value.
- When (identityProviders/add/signOnUrl) attribute does not exist.
- When (identityProviders/add/binding) attribute does not exist or has invalid value.
We have a problem. Unexpected error.
Analytics - If an error occurs when trying to authenticate
with the SAML identity provider, due to the populated values in either the
kentor.authServices entityId
or the signOn
authenticationHost
attributes in the ibmcognos
web.config file, then the user will be redirected to the authentication
error page.
FlexNet Manager Suite (On-Premises)
2021 R1