Duplicate User Rule

FlexNet Manager Suite 2021 R1 (On-Premises)

The Duplicate User rule helps you identify potential duplicate users across one or more systems. It does not differentiate between SAP and non-SAP systems.

A user might be counted more than once during system measurement if:

  • The user is using several systems, but has a different user ID on each system.
  • The user is using one system, but has multiple accounts on this system.

The Duplicate User rule can be used to identify user primary records of users that fail to be consolidated during user consolidation but who are actually the same person.

Note: Because of the way the Duplicate User rule complements the User Consolidation, ensure that you select different criteria in the Duplicate User rule than in the User Consolidation.

Example: A user has user accounts on two SAP systems, but in one account no email address is specified. If the User Consolidation is performed based on the email address field, these accounts will not be consolidated correctly, and two Named User licenses will be required for this user. A Duplicate User rule based on the field Last Name, First Name might identify these accounts as belonging to the same user. The SAP administrator can add the missing email address to the user primary record, and the User Consolidation will now consolidate the two accounts correctly.

You specify the selection criteria (fields in the user primary record, such as the user ID, user name, email address, and accounting number) that need to match in order for the rule to identify potential duplicate users. Optionally, you can define additional conditions to fine-tune the analysis. The Duplicate User rule analyzes the user primary data to identify such users. You are then presented with a list of potentially duplicate users, bundled in groups.

During license optimization analysis, the recommended license position factors in optimizations achieved by applying Duplicate User rules, and these results can be viewed in the License Position section in SAP mode in FlexNet Manager Suite. This applies to users of SAP systems and of non-SAP systems.

Further steps depend on the system type:

  • In the License Position section, results for duplicate SAP system users can be released to the SAP Admin module. In the SAP Admin module, an SAP administrator can change the user data in the affected SAP systems so that the users can later be successfully consolidated.
  • Results for duplicate users of non-SAP systems can not be sent to their original remote systems for remediation. Instead, an operator with suitable access rights would need to manually change the user data in the remote systems. After the user data has been changed, the updated user records should be imported into the FlexNet Manager Suite database so that the changes are reflected in the non-SAP system’s users list.

By default, the Duplicate User rule is run across all available systems (SAP systems and non-SAP systems) in the landscape.

The Duplicate Users rule is divided into two sections—General Criteria and Custom Criteria—that offer different levels of ease-of-use and flexibility. You can use only general criteria, or only custom criteria, or a combination of both to define your rule.

The Activate flag (located in the Custom Criteria dialog) enables you to activate custom criteria. The general criteria always apply and do not need to be activated.

FlexNet Manager Suite (On-Premises)

2021 R1