Troubleshooting the Check for License Type 11 Report

FlexNet Manager Suite 2022 R1 (On-Premises)

Sometimes it is possible that FlexNet Manager for SAP Applications cannot reference the Multi-Client/System user to the chargeable user.

In this case, the Note column displays a message indicating the reason. The following messages can be displayed:

  • User not found in reference system—The chargeable user was not found on the reference system. This could be due to a user name change that makes it impossible for FlexNet Manager for SAP Applications to reference the Multi-Client/System user to the chargeable user.
  • Reference user with invalid license type—The reference user's license type is also 11 or the license type is initial (not set).
  • Data from reference system not loaded—This indicates that the relevant data is not available; for example, when the SAP system that held the relevant data was deleted.

If no users are found that match the specified criteria, the message No user with license type 11 found is displayed.

FlexNet Manager Suite (On-Premises)

2022 R1