How Data Is Merged

FlexNet Manager Suite 2022 R2 (On-Premises)

When data is merged between FlexNet Manager Suite and ServiceNow, transform maps are used to map the data. For more information, refer to Transform Maps for ServiceNow Integration.

When data is merged between ServiceNow and FlexNet Manager Suite, business adapters are used to map the data. For more information, refer to Business Adapter Mappings.

For both scenarios, an integration user needs to be created in ServiceNow so that both systems can communicate. For more information, refer to Creating a ServiceNow Integration User.

FlexNet Manager Suite (On-Premises)

2022 R2