BMC Atrium and Remedy Integration

FlexNet Manager Suite 2023 R2 (On-Premises)

The BMC Atrium adapter is a mechanism for two-way information synchronization between an on-premises implementation of FlexNet Manager Suite, and BMC Software's Atrium configuration management database (CMDB) and Remedy IT Services Management product. Data flows in two directions, which in this document are described from the viewpoint of FlexNet Manager Suite as export and import:

• The adapter exports computer system and recognized product information from FlexNet Manager Suite to the CMDB. (Details of fields exported are available in Appendix 1: Export of Computers and Appendix 2: Export of Applications/Products.)
• The adapter also imports Asset role, status and owner information from the CMDB and Remedy into FlexNet Manager Suite. (Details of the imported data are available in Appendix 3: Import of Assets.)

Note: This adapter is only available for on-premises implementations of FlexNet Manager Suite. Specifically, it cannot be used with the cloud implementation.

This documentation (and the BMC Atrium adapter) assume that the Atrium server is running on a Microsoft Windows operating system.

This documentation covers the following supported products:

• FlexNet Manager Suite Version 2023 R2
• BMC Atrium CMDB version 8.1 through 20.02 (together with Atrium Integrator version 8.1 through 9.1.10). The BMC Atrium server must run a Microsoft Windows operating system.
• BMC Remedy ITSM Version 7.6.04 SP4–9.1