Update Credentials in IIS Application Pools

To update the password for the FlexNet Manager Suite application pools within Microsoft IIS, complete the following process on each of your servers in turn:
Tip: Servers are here named in a series from most specific (in large scale implementations) to most general (for small scale implementations). Use the first-listed server type that applies to you. For example, if the list item says 'on the inventory server/processing server/application server', and you have a separate inventory server, make the change there. If you do not have a separate inventory server, but you have scaled to a separate processing server (that combines your inventory server and your batch server), make the change on your processing server. For a single-server implementation, you make this change on your application server.

To update credentials in IIS Application Pools:

  1. Open IIS Manager (Start > Administrative Tools > Internet Information Service (IIS) Manager).
  2. In the navigation area on the left, expand the SERVER-NAME (account-name) node, and select Application Pools.
    Any application pool accessed since the user account password was changed displays a status of Stopped. On each server type, the relevant application pools are:
    • Flexera Beacon on the batch server/processing server/application server
    • Flexera Importers on the inventory server/processing server/application server
    • Flexera Package Repository on the inventory server/processing server/application server
    • FlexNet Manager Platform on the web application server/application server
    • ManageSoftWebServiceAppPool on the web application server/application server
    • SAP Optimization on the web application server/application server
    • SAPServiceAppPool on the web application server/application server.
  3. Select the appropriate application pool, and in the Actions list on the right, click Advanced Settings.
    The Advanced Settings dialog appears.
  4. In the Process Model section, select Identity, and click the ellipsis button next to the account name.
  5. Next to Custom Account, click Set.
    The Set Credentials dialog appears.
  6. Enter the full User name for the account and enter the updated password in the two required fields.
  7. Click OK to close all the open dialogs and save the new settings.
  8. With the appropriate application pool still selected, in the Actions list on the right, click Start.