Turning Off Email Alerts for Export Errors

FlexNet Manager Suite 2024 R1 (On-Premises)

You can disable email alerts for problems arising during export from FlexNet Manager Suite. This procedure provides a quick way to temporarily disable emails sent by the data utility during data export from FlexNet Manager Suite for transfer to BMC Atrium. This procedure turns the emails off without removing the settings details.

Tip: For emails generated by BMC Atrium about data preparation for import to FlexNet Manager Suite, there is no single "off switch". To stop those emails, re-do the settings to remove the email details (as described in Updating Email Details).

To turn off email alerts:

1. Open the adapter's configuration file in a flat text (or XML) editor.
   Default location: C:\Program Files\Flexera\BMCAtriumAdapter\ FNMPExports\Utility\ FNMPDataExportUtility.exe.config
2. Locate the following section (towards the end of the configuration file):

       <root>
         <level value="ALL" />
         <appender-ref ref="RollingFileAppender" />
         <appender-ref ref="SmtpAppender" />
       </root>

3. Comment out the appender-ref element for the SmtpAppender:
   XML comments are surrounded by <!-- -->:

       <root>
         <level value="ALL" />
         <appender-ref ref="RollingFileAppender" />
         <!-- appender-ref ref="SmtpAppender" / -->
       </root>

4. Save the amended file.

Email alerts for export errors are suspended until you reverse this process, re-editing the file to remove the comment tags and restored the original value.