Installing the Flexera Integration Application from the ServiceNow Store

FlexNet Manager Suite 2025 R1 (On-Premises)

The steps in this section provide steps for a first time install of the integration application for ServiceNow. If you have previously installed an earlier version of the integration using an update set, instead refer to the knowledge article Upgrading ServiceNow Integration Application Using an Update Set in the Flexera Community (login required).

Important: New customers installing the Flexera Integration app for the first time to a ServiceNow instance running the Yokohama release must update the Client Secret in the Application Registry records after installation. For details, see Post-Installation Client Secret Update for New Customers on the ServiceNow Yokohama Release. (Existing customers do not have this requirement.)

To install the integration application for ServiceNow from the ServiceNow store:

1. Log into ServiceNow Store with ServiceNow HI credentials.
2. In the Search box, enter Flexera Integration and press Enter.
   Application information appears in the search results.
3. From the search results, click Flexera Integration.
   Information about the application displays.
4. In the right pane of the application window, view the Compatibility section to ensure that the integration application is compatible with the version of ServiceNow that you require. If the version of ServiceNow that you require is not listed, contact FlexNet Manager Suite Technical Support.
5. In the right pane of the application window, click the Get button.
   A notice appears.
6. At the bottom of the notice, click Continue.
7. On the Purchase of Flexera Integration page, choose the Make available on specific instances radio button. and click the Select button.
   A Select Instances dialog appears.
8. In the Available Instances pane, double-click the instance that you want the app to be available on and click OK.
9. Select the I accept check box (to accept terms of use and subscription terms and conditions) and click Get.
10. Log into the ServiceNow instance where you made the integration application available. (You selected this instance in step 8).
11. In the Filter navigator, enter System Applications and then under System Applications, click Applications.
    The Applications list appears.
12. Click the Downloads tab.
    The Downloads list appears.
13. Scroll to the Flexera Integration application, and click the Install button.

The application now appears in the ServiceNow menu, displayed in the left-hand navigation panel as Flexera Integration.

Post-Installation Client Secret Update for New Customers on the ServiceNow Yokohama Release

New customers who are running the ServiceNow Yokohama release must take a few additional steps after installing to ensure proper operation of the Flexera Integration app. These steps update the Client Secret in the Application Registry records.

Existing Flexera Integration app users and customers not yet running the Yokohama release of ServiceNow need not complete these steps.

To update the Flexera Integration App’s Client Secret in the Application Registry:

1. Log in to your ServiceNow instance.
2. From the Navigation menu, search for Application registry.
3. In the Application registry, open FNMS OAuth and FNMS OAuth Provider, one by one, and verify the Client Secret value with the help of the Unlock option.
   The Client Secret value should be decrypted. If it is not decrypted, follow the steps below:

   1. Go to Fix Script and open Decrypt the Client Secret Record.
   2. Uncomment the script.
   3. Click the Run button.

   Note: These manual steps are necessary due to platform limitations in Yokohama that prevent scoped applications from programmatically setting the Client Secret in the password2 type field.