Data Model
Click the following link to download the Excel file that provides detailed Data Model definitions regarding the Data Platform integration with ServiceNow.
Data Model definitions XLS file
There are three tabs in the Excel file. For reference, each tab is described in the following table:
|
Excel Tab |
Description of Tab |
|
Import into ServiceNow |
This tab in the XLS file provides a list tables and columns used when importing data into ServiceNow. |
|
Export from ServiceNow |
This tab in the XLS file lists database views and export definitions used when exporting from ServiceNow. Important:Changing the export definition filter is allowed if the user has access. However, keep in mind that troubleshooting by Flexera Support will be limited if the export definition is changed and whenever the Flexera Integration app is updated to a new version, ServiceNow may keep the settings or may set them back to the default definitions. Note:Only ServiceNow software records are exported for Data Platform processing. Records imported from Data Platform (such as on-premise SCCM data) will not be exported. |
|
Custom Tables |
This tab in the XLS file provides a list of custom tables Flexera uses for the integration. |