Configuring the ServiceNow Application
To configure the ServiceNow application:
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1.
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Deploy the ServiceNow MID Server by doing the following: |
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a.
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Install the ServiceNow MID server on the Data Platform server or a server in the same local network as Data Platform. |
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b.
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After the MID server installation, create a subfolder named Export under the MID server install path. |
Note:If the MID server is not installed in the same server as the Data Platform, create a Windows file share to the Export folder and ensure the Data Platform server and service account has READ access to this file share.
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c.
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Connect the MID server to the ServiceNow instance where the ServiceNow Flexera Integration will be installed. |
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3.
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Configure the MID Server and Export Properties by doing the following: |
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a.
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After the application is installed on the ServiceNow instance, access the Navigation menu, search and select Flexera Integration > Export Properties. |
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b.
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Lookup and choose the new MID server that was installed when the application was installed. |
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c.
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Keep export file path field as a forward slash / because doing so places the export files into an /export subfolder under the MID server install path. |
Note:Confirm the folder /export exists under the midserver install path. If not, create it.
Note:If there are specific use case not to integrate certain data type with Flexera Integration, user can de-select specific data type under this menu. Leave the check box with default values for standard deployment use case.
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4.
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Configure role and generate access token |
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a.
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The ServiceNow integration user should be assigned the role of x_fls_flexera_fnms.admin. |
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b.
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From the Navigation Menu, search and select Generate Token. |
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c.
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Enter a username and password that has admin access. Click the Generate OAuth Token button. This will generate the OAuth Token to be entered into the Data Platform. |
Note:In case ServiceNow has error generating the token, run this Fix Script below:
