Upgrading the Flexera Integration Application from the ServiceNow Store
Important:ServiceNow admin privilege is required to follow the instructions below.
The steps in this section provide steps for a upgrading the Flexera Integration application from the ServiceNow store. For information about a first time installation of the application, refer to Installing the Flexera Integration Application from the ServiceNow Store.
Important:Installation/Upgrade of the Flexera scoped app is only supported when the deployment is done via the ServiceNow app store. If you need to migrate from one of the following environments, contact Flexera Support.
| • | FlexNet Manager Suite for Enterprises (any version) |
| • | Flexera Integration app prior to 5.0.2 |
| • | BDNA Normalize for ServiceNow |
| • | BDNA Technopedia Catalog for ServiceNow |
Upgrade Instructions
No special steps are required to upgrade from version 5.0.9 to 5.1.0. However, for upgrade paths from version 5.0.6 or 5.0.8 to 5.0.9, you must follow the instructions, below, to download and run the designated upgrade scripts.
Click here to download the zip file referenced in this document. The scripts are used in the supported upgrade paths to the Flexera Integration app v5.0.9.
There are two supported upgrade paths for the 5.0.9 release:
| • | Upgrade from Flexera Integration app 5.0.6 to 5.0.9 |
| • | Upgrade from Flexera Integration app 5.0.8 to 5.0.9 |
Upgrade from Flexera Integration app 5.0.6 to 5.0.9
To upgrade from Flexera Integration app v5.0.6 to v5.0.9:
| 1. | First upgrade to the Flexera Integration App v5.0.9 in the ServiceNow App Store. Then, perform the remaining steps to have a successful deployment of the 5.0.9 release. |
| 2. | Navigate to the Retrieved Update Sets and in the Related Links at the bottom of the page, click Import Update Set for XML. |
| 3. | The Import XML page appears. Here you will load, preview, and commit the update set. |
| 4. | In the Choose file to upload step—extract the provided file from the zip file that is located in the following extracted file path and click Upload. |
5.0.639 to 5.0.9- Upgrade Scripts > 5.0.639 to 5.0.9 Upgrade Script.xml.
After upload, click the retrieved update set, and Preview Update Set, click Close, and then click Commit Update Set.
Ensure the scope is under Flexera Integration.
| 5. | Navigate to the Flexera Integration > Advanced > Fix Scripts. |
The Fix Scripts page appears.
| 6. | Click FlexNetManagerSuite_Upgrade. |
The Fix Script - FlexNetManagerSuite_Upgrade appears.
| 7. | Click Run Fix Script. |
| 8. | After running the fix script, ensure the following Fixlets IDs results are TRUE. |
|
Fixlet Id |
Result |
|
05ef42df-11fa-48a8-a9c7-5e671c037e2c |
TRUE |
|
70df4805-db9e-430b-aadd-c214e4a37d4f |
TRUE |
|
9c6b80d2-f73a-4cfa-9012-cf026c815707 |
TRUE |
Upgrade from Flexera Integration app 5.0.8 to 5.0.9
The following procedure is applicable for upgrading from 5.0.854 (with or without hotfixes 1091-2.XML and 1109.XML).
To upgrade from v5.0.8 to v5.0.9:
| 1. | First upgrade to the Flexera Integration App v5.0.9 in the ServiceNow App Store. Then, perform the remaining steps to have a successful deployment of the 5.0.9 release. |
| 2. | Extract the following two UpdateSets in the zip file. |
| 3. | 5.0.9 - Upgrade Scripts > Fix Script > 5.0.9.upgrade.fix.script.1.xml |
5.0.9 - Upgrade Scripts > Global Script > 5.0.9.upgrade.global.2.xml
| 4. | Preview and Commit the Update sets. Navigate to the Retrieved Update Sets and in the Related Links at the bottom of the page, click Import Update Set for XML. |
The Import XML page appears.
| 5. | Load the first of the extracted XML files that you extracted in Step 2: 5.0.9 - Upgrade Scripts > Fix Script > 5.0.9.upgrade.fix.script.1.xml click Upload, and after the upload, click the retrieved update set, and Preview Update Set, click Close, and then click Commit Update Set. |
| 6. | Load the first of the extracted XML files that you extracted in Step 2: 5.0.9 - Upgrade Scripts > Global Script > 5.0.9.upgrade.global.2.xml click Upload, and after the upload, click the retrieved update set, and Preview Update Set, click Close, and then click Commit Update Set. |
| 7. | After committing the UpdateSet, uncomment the following code section in the Execute After Upgrade to 5.0.9 Fix script. |
gs.info('Start of the get Upgrade Status');
var runUpgrade = new global.Flexera509UpgradeScript();
runUpgrade.getSkippedRecordType();
gs.info('End of the get Upgrade Status');
| 8. | Run the Execute After Upgrade Fix script. |