Architecture

This big-picture overview provides context for understanding both configuration and operation of the integration between ServiceNow and FlexNet Manager Suite.

Because ServiceNow is cloud-based, and your implementation of FlexNet Manager Suite is on your premises, there is a level of separation required (for example, the products must be accessed in separate browser tabs/windows). The following architecture allows for the necessary data flows between these two distinct systems.

The following two processes (illustrated in the diagram) operate completely independently:

• The export of computer, application, and contract data from FlexNet Manager Suite into ServiceNow (purple arrow). For details, see Process for Exports from FlexNet Manager Suite to ServiceNow.
• The export of computer and contract data from ServiceNow for import into FlexNet Manager Suite (gold arrows). For details, see Process for Exports from ServiceNow to FlexNet Manager Suite.