ServiceNow Integration with IT Visibility

ServiceNow Integration with IT Visibility utilizes the Flexera Integration application 5.0.6, available in the ServiceNow app store. Exchange data between IT Visibility and ServiceNow to provide a deep insights into your IT ecosystem. See the Flexera Integration app page in the ServiceNow app store for current release notes detailing what’s new and the latest prerequisites.

Note:The Flexera Integration scoped app:

Currently has only been confirmed and tested to support a ServiceNow cloud instance.
Does not support ServiceNow on-premises instances on an Oracle database.
May or may not work with a ServiceNow on-premises instance on a MySQL database. This position may change in the future when Flexera has tested it further.

For installation and configuration information, refer to the following sections:

Topic

Content

Installation and Configuration

Provides installation instructions for the Flexera Integration application, and configuration instructions for how to configure the:

Flexera Integration application for ServiceNow
IT Visibility integration

New in this Release

Details new features and changes in Flexera Integration application 5.0.6.

Data Model

Provides Data Model definitions regarding the Flexera Integration app with ServiceNow