ServiceNow Integration with IT Visibility
Edition:The documentation provided here includes updates for Flexera Integration application v5.1.0. If you are on older versions of the Flexera Integration app, visit the Flexera Integration page of the ServiceNow Store where you can not only upgrade to the latest version but also obtain the most current documentation (found within the Supporting Links and Docs section of the page).
ServiceNow Integration with IT Visibility utilizes the Flexera Integration application 5.1.0, available in the ServiceNow Store store. Exchange data between IT Visibility and ServiceNow to provide a deep insights into your IT ecosystem. See the Flexera Integration app page in the ServiceNow Store for current release notes detailing what’s new and the latest prerequisites and also see the New in This Release section of this Help system.
The Flexera Integration scoped app
| • | Requires the Software Asset Management (SAM) Foundation plugin if ServiceNow SAM is not currently installed. This plugin needs to be requested from ServiceNow but has no licensing cost associated with it. For information, refer to ServiceNow’s documentation: Setting up Software Asset Management Foundation plugin. |
Important:If you have software installation records that were previously discovered before the installation of the SAM Foundation plugin, you must run a migration script after installing the SAM Foundation plugin; otherwise these records will be missing in ServiceNow. This is because installing the SAM Foundation plugin disables the [cmdb_software_instance] and [cmdb_ci_spkg] tables. The migration script can copy the data from these legacy tables to the new SAM tables. For details about the migration script, refer to Migrate Software Asset Management Foundation plugin software installations.
| • | Currently has only been confirmed and tested to support a ServiceNow cloud instance. |
| • | Does not support ServiceNow on-premises instances on an Oracle database. |
| • | May or may not work with a ServiceNow on-premises instance on a MySQL database. This position may change in the future when Flexera has tested it further. |
ServiceNow Version Compatibility: For the latest ServiceNow version compatibility information, refer to the Flexera Integration app listing within the ServiceNow Store. In the ServiceNow Store, search for the Flexera Integration app listing and select it. Here you will see the versions of ServiceNow that are supported for the current release of the Flexera Integration app. To see earlier versions of the Flexera Integration app, click Other App Versions in the Version section. A matrix appears that includes a list of the ServiceNow versions supported for each version of the Flexera Integration app.
For installation and configuration information, refer to the following sections:
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Provides installation instructions for the Flexera Integration application, upgrade information, and configuration instructions for how to configure the
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Details new features and changes in Flexera Integration application 5.1.0. |
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ServiceNow Identification and Reconciliation Engine (IRE) Rule |
Data from the Flexera Integration app can be optionally processed by the ServiceNow Identification and Reconciliation Engine (IRE) rules. This section provides complete details on using ServiceNow’s IRE rules. |
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Provides Data Model definitions regarding the Flexera Integration app with ServiceNow. |
Caution Regarding Use of Flexera Staging Tables in ServiceNow
Flexera provides staging tables in ServiceNow that are used for intermediate processing and are not advisable for customers to use. Flexera can change such tables at any time by renaming tables, adding or removing columns, or even dropping a table completely.
Documentation Resources
The Flexera Integration app page in the ServiceNow Store provides the following documentation:
| • | Current release notes detailing what’s new, located in the Product Details section. (You can also find new features detailed in the New in This Release section of this Help.) |
| • | Prerequisite information located in the Dependencies and Licensing section. |
| • | List of ServiceNow versions supported in Flexera Integration app v5.1.0, located in the Compatibility section. For a matrix of versions that are supported in previous versions of the Flexera Integration app, click the Other App Versions link. |
| • | Links to documentation, located in the Supporting Links and Docs section. |
