Workflow Phases SLA Report

AdminStudio 2023 | 25.0 / AdminStudio Enterprise Server 2023 | Reports

Edition:Reports is included with AdminStudio Enterprise Edition and with Workflow Manager.

A Workflow Phases SLA Report lists all workflow phases for which step-level SLA tracking is being performed along with their SLA Status. SLA (Service Level Agreement) time tracking is used to determine the status of a workflow phase (or workflow request) in relationship to its SLA due date as either: In Progress, On Time, At Risk, Late, Completed on Time, or Completed Late.

Note:For information on enabling workflow-phase level SLA tracking, see “Tracking a Workflow Request or Workflow Phase’s SLA Status” in the Workflow Manager Help Library.

To open the Workflow Phases SLA Report, click Workflow Phases SLA Report on the Reports menu.

The Workflow Phases SLA Report lists the following details:

Workflow Phases SLA Report

Property	Description
Only include Workflow Phases in active Workflow Requests	By default, only workflow phases from currently active workflow requests are listed. To display the SLA status of workflow phases from all workflow requests, even those that have been completed, clear the selection of this option and click Refresh Report.
Project	Project associated with this workflow request.
Workflow	Workflow request associated with this workflow phase.
Workflow Phase	Name of workflow phase that is being tracked for SLA status.
Due Period	The elapsed time (in days) after the workflow phase becomes the current phase that it should be completed in order to be SLA compliant. If it is not completed by this date, its SLA status would be Late and an email alert would be sent out.
Risk Period	The elapsed time (in days) after which this workflow phase should be considered at risk of not being completed on time (corresponds to SLA status of At Risk).
Start Time	Time this workflow phase was initiated.
End Time	Time that this workflow phase was completed.
Due Date	Scheduled due date for this workflow phase based upon its Due Period.
Risk Date	Scheduled risk date for this workflow phase based upon its Risk Period.
SLA Status	Identifies the workflow phase’s SLA Status. SLA (Service Level Agreement) time tracking is used to report the status of a workflow request and/or a single workflow phase with respect to its SLA due date, as one of: In Progress, On Time, At Risk, Late, Completed on Time, or Completed Late.