General Troubleshooting
The following troubleshooting steps should resolve most activation issues:
General Troubleshooting Steps
If you are having trouble activating your product, review the following troubleshooting steps:
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Are you registered? If you have purchased your software through a reseller, registration of your activation code is required before activation can take place. See About Registration |
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Disable any firewalls or proxy settings. Certain firewall and proxy configurations can prevent the Activation Service from communicating with the Flexera Software-hosted activation servers. We recommend temporarily disabling firewalls and proxies while installing and uninstalling in order to allow full communication with our servers. If you are unable to modify these services, then web page activation may be required. See Activating Through a Web Page |
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Check the activation code. Confirm that the activation code you are entering is correct, and that it has been entered in the format XXXX-XXXX-XXXX-XXXX (4-4-4-4). |
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Was your product previously activated on another machine? If your product has been previously activated on another machine, you must first deactivate the license on that machine through a full uninstall before it can be activated on the new machine. Deactivation requires an internet connection to communicate with the server to properly free up a different machine for activation. |
Virtual Environments
Some known issues with activation relate to virtual environments (VMware, VirtualPC, etc.) and running system restore utilities. It is recommend that AdminStudio be installed on stable systems that are not run in virtual environments and that are not re-imaged frequently.
Authenticated Proxy Support for Activation
AdminStudio 7.5 or later supports authenticated proxies for activation.