Steps to Take Before Calling Technical Support

AdminStudio 2025 | 29.0 | Automated Application Converter / App-V Assistant / ThinApp Assistant / Citrix Assistant

Before contacting AdminStudio Technical Support, perform the following steps to attempt to clearly identify the problem you are having:

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Check package—To determine if this error is caused by a problem with the specific package you are converting, try to build a virtual package of a simple package that contains only one file.

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Check machine and OS—To determine if this error is caused by a configuration on a particular machine or operating system, attempt to build this virtual package on another machine or operating system.

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Check prerequisites—Check to make sure that the machine where you are performing the conversion has all of the required prerequisite software installed:

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App-V—See Comparison of the App-V 5.0 Conversion Methods.

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VMware ThinApp—See Prerequisites for Building a ThinApp Application.

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Check individual files—To determine if this is error limited to a specific item, find out if removing or excluding a particular item will build error free.