Troubleshooting Activation Issues
AdminStudio 2020 | 19.0
General Troubleshooting Tips
The following tips may help you resolve issues that may occur during the activation process.
| • | If you try to activate AdminStudio but your activation code has not been registered, the activation wizard that is displayed when you launch AdminStudio prompts you to register online. To register your activation code, visit: |
http://flexerasoftware.force.com/register
| • | Ensure that you are entering the activation code correctly, and that it is in the format XXXX-XXXX-XXXX-XXXX (4 sets of 4 characters). |
| • | If you or someone in your organization previously activated AdminStudio on another machine, you must first return your AdminStudio license on that machine through a full uninstallation before it can be activated on the new machine. To learn more, see Uninstalling and Reinstalling AdminStudio. |
Activation Errors
If you encounter an activation error, see Activation Errors for help with resolving it. For the latest troubleshooting information, see the Flexera Software Knowledge Base:
https://flexeracommunity.force.com/customer/CCKnowledgeBase
Offline Activation
If you are unable to activate AdminStudio through the automatic online method, offline activation is required. You can perform offline activation on a different machine that has Internet access. For more information, see Activating Through a Web Page.
Further Assistance
For more information about activating AdminStudio, visit https://flexeracommunity.force.com/customer/.
If you have tried all of the aforementioned suggestions and you still have not been able to activate AdminStudio, contact AdminStudio Support at https://flexeracommunity.force.com/customer/CCContactSupport.