Steps to Take Before Calling Technical Support
AdminStudio 2021 | 21.0 | Automated Application Converter / App-V Assistant / ThinApp Assistant / Citrix Assistant
Before contacting AdminStudio Technical Support, perform the following steps to attempt to clearly identify the problem you are having:
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Check package—To determine if this error is caused by a problem with the specific package you are converting, try to build a virtual package of a simple package that contains only one file. |
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Check machine and OS—To determine if this error is caused by a configuration on a particular machine or operating system, attempt to build this virtual package on another machine or operating system. |
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Check prerequisites—Check to make sure that the machine where you are performing the conversion has all of the required prerequisite software installed: |
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Check individual files—To determine if this is error limited to a specific item, find out if removing or excluding a particular item will build error free. |