ServiceNow Workflow

App Broker Cloud includes a custom ServiceNow workflow—implemented using a new set of App Broker Cloud REST API endpoints—which is used to integrate App Broker Cloud and ServiceNow. This workflow is based on industry best practices for software license governance and software delivery.

This Flexera - App Broker Cloud Software Request workflow enables ServiceNow to perform advanced license checks, reserve available licenses, and perform automated software delivery to multiple device types. The following flowchart displays the Flexera - App Broker Cloud software request workflow.

The Flexera App Broker Cloud custom application includes the following REST endpoints:

Endpoint

Method

URL Route

App Broker – IAM Token Management

Post

https://login.flexera.com/oidc/token

App Broker - Submit Order

Post

https://api.flexera.com/ab/v1/orgs/{orgid}/requests

App Broker - Get Request By ID

Get

https://api.flexera.com/ab/v1/orgs/{orgid}/requests/{id}

App Broker - Resubmit Order

Get

https://api.flexera.com/ab/v1/orgs/{orgid}/requests/{id}/resubmit