ServiceNow Computer Provisioning Endpoints

App Broker 2020 R1

App Portal’s integration with ServiceNow enables you to use ServiceNow as your front end app store, while App Portal performs the behind-the-scenes fulfillment of OS deployment and application migration software requests, as described in Using the Employee App Provision Request Wizard to Request Task Sequence Catalog Items.

This integration addresses the new hire/job change use case: the computer provisioning tasks which have to be performed when an employee joins a company or when the role of the employee changes. A service catalog request can be submitted from ServiceNow using the Employee App Provision Request Wizard and the entire workflow will be taken care of by App Portal, including creating and importing a new machine, and installing all of the software applications that the employee needs.

The following API endpoints are used to perform this ServiceNow integration regarding computer provisioning:

• Getting Additional Applications for OSD Checkout
• Getting Applications Associated to User and Machine Based on Conditional Roles
• Importing New Computer in System Center Configuration Manager and Associating a User
• Returning All Available System Center Configuration Manager Sites
• Getting Task Sequence Catalog Items
• Getting Status of Task Sequence / OSD Requests
• Getting Installed OS Information for a Machine
• Getting the Deployment Technology Details for a Machine
• Getting the Settings Related to Task Sequences
• Getting the Applications That Can Be Migrated
• Getting the Roles Applicable to a User
• Getting the Machines Associated to a User
• Submitting a Task Sequence / OSD Request
• Getting Additional Apps for Employee App Provisioning

App Portal / App Broker 2020 R1 Administration Guide

August 2020

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