Configuring Operations
App Portal 2020 R1
For ServiceNow and BMC integration, default operations are created and configured automatically when you click the Create Default Operations button on the Site Management > Settings > ServiceNow or 3rd-Party Integration views. However, you may choose to customize/configure these operations for your organization.
Note:Before you can configure the Request_Submit_Service operation for a BMC Remedy service request, you are required to first obtain a SRD (Service Request Definition) Template from BMC. For instructions, see Obtaining a SRD (Service Request Definition) Template for a BMC Remedy Service Request.
If you are integrating with an ITSM system other than ServiceNow or Remedy, you will need to manually create the required operations.
You perform both of these tasks on the Configure Operation view.
| • | About the Configure Operation View |
| • | Editing an Existing Operation |
| • | Obtaining a SRD (Service Request Definition) Template for a BMC Remedy Service Request |
| • | Viewing ITSM Notations in App Portal and ITSM System |
App Portal / App Broker 2020 R1 Administration GuideAugust 2020 |