About App Broker for ServiceNow
App Portal 2020 R1
Like App Portal, App Broker for ServiceNow is a universal enterprise app store for desktop, mobile, and cloud applications that enables IT to maintain license compliance while providing automated software delivery. But with App Broker for ServiceNow, instead of using the App Portal end user interface, employees request software directly in the ServiceNow self-service portal. In other words, you manage your application catalog using App Portal, but users request software catalog items using the ServiceNow interface.
Using App Broker for ServiceNow enables you to provide your employees with a single service portal for all request types: software, hardware, and other IT services, while also enabling you to optimize software license use and enable automated software delivery through System Center Configuration Manager, Symantec Altiris, VMware AirWatch, and/or JAMF Casper.
App Portal Catalog Items Displayed in ServiceNow Service Catalog Interface
Additional information about App Broker for ServiceNow is provided in the following sections:
| • | App Broker for ServiceNow Integration Overview |
| • | App Broker for ServiceNow Features |
| • | Supported ServiceNow Interfaces |
| • | App Portal Software Request Workflow |
App Portal / App Broker 2020 R1 Administration GuideAugust 2020 |