Deploying via API to Enable App Portal Approvals in an External ITSM System

App Portal 2021 R1

When a request is submitted, if a catalog item does not require an approval, App Portal automatically triggers deployment of that catalog item. However, if you have integrated App Portal with an ITSM system and you want to perform approvals using that system, you would not want the catalog item to be deployed until the external approval was performed.

In this situation, you would need to select the Start deployment using API? option on a catalog item’s Deployment > Global tab of the Catalog Item Properties dialog box to delay deployment until a response from the ITSM system would trigger the deployment via App Portal’s API.

In any other scenario, this option can also be used to have more control over deployment, post-request submission.