List of Notification Email Templates and Messages
App Portal 2021 R1
On the Site Management > Communication > Notifications view, email templates and system messages are listed on four tabs: Global, Software, General, License Reclamation, and Flexible Approval.
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Tab |
Notifications |
Description |
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Global |
Application Survey - Current PC |
This text is displayed on the App Survey tab; it explains how the user can complete the survey to identify the applications that they want to have redeployed onto their current computer using System Center Configuration Manager OSD. |
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Application Survey - New PC |
This text is displayed on the App Survey tab; it explains how to restore selected applications onto a new computer. |
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Application Survey - Survey Complete |
This text is displayed on the App Survey tab when the user has completed the survey. |
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Canceled Request |
This is the template for an email notification that is sent out when a user cancels an App Portal request before it is completed. |
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Empty search result |
This text is displayed when a search on the Browse Catalog tab returns no results. |
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Error Message Display |
This end user license agreement text is displayed when App Portal experiences an exception and crashes. |
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EULA |
This text is displayed to the user upon first logon if the Require EULA? option on the Site Management > Settings > General tab is selected. |
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Help Page |
The content of this notification is displayed on the Help page, which is opened by clicking the help icon on the Browse Catalog tab. |
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New User Discovery (DDR) |
Note:Not currently used. |
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No SMS Client |
Note:Not currently used. |
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Global (continued) |
Not Licensed |
This text is displayed to the user if the current machine does not belong to a group that has an App Portal license. |
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This email notification is sent out when a note is added to a request on the My Requests tab. |
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Reminder to approve requests |
This email notification is sent out to an approver that has pending requests to approve. |
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This email notification is sent out to the requester when software and/or general catalog items have been requested. |
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Welcome |
This text is displayed at the top of the Browse Catalog tab, above the list of catalog items. |
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Software |
My Apps - Action Alert Text |
This text is displayed to the user on the My Current Alerts subtab of the My Apps tab when an administrator has created an Alert Action catalog item that applies to one of the user’s installed applications. For example: Action Alert: You are required to perform an action Uninstall Blacklisted Software for Calculator 6.1. To perform this action, click here. Note:Alert Action catalog items are a specialized type of catalog item that uses FlexNet Manager Suite application recognition and licensing data to identify installed application/device combinations that need attention, such as unused applications, unlicensed applications, or applications targeted for another reason. App Portal then sends out alerts to the identified device owners to prompt them to take action to resolve the issues. |
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My Apps - Alert Action Responded Text |
This text is displayed to the user on the My Resolved Alerts subtab of the My Apps tab when an Alert Action was responded to. |
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My Apps - Alert Email Notification |
This email notification is sent out to an App Portal user when App Portal discovers that the user has compliance alerts. |
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Software (continued) |
My Apps - License Reclamation Action Responded Text |
This text is displayed to the user on the My Resolved Alerts subtab of the My Apps tab when an Unused Software Alert was responded to. |
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My Apps - License Reclamation Alert Text |
This text is displayed to the user on the My Current Alerts subtab of the My Apps tab when App Portal determines that the user has unused software installed on their machine. |
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OSD - Unknown Computer Build |
When you attempt to deploy an operating system to a computer that is not built yet, App Portal displays this message to you to identify the build ID of the operating system. When you are ready to deploy the operating system to the computer, you would use this build number. |
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Software - Approval Required |
Note:This notification is no longer used. It has been replaced by the Software - Request for Approval notification. |
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Software - Data |
This email notification identifies the data fields for a particular catalog item request that will be displayed within the following email notifications:
The ##RequestData## variable in these email templates will be replaced with the contents of the Software - Data notification at runtime. |
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Software - Install Failed |
This email notification is sent out when the installation of a catalog item has failed. This email identifies the package title, request ID, requester, and target machine. |
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Software - Install Successful |
This email notification is sent out when the installation of a catalog item has been completed successfully. This email identifies the package title, request ID, requester, and target machine. |
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Software - Lease Expiring |
This email notification is sent out when a license lease for a software package is about to expire. This email identifies the package title, license expiration date, and target machine. |
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Software (continued) |
Software - License notification |
This email notification is sent out when a software package that requires a license has been installed. This email identifies the package title, target machine, requester, and license information. |
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Software - No Approval |
Note:This notification is no longer used. It was replaced by the Software/General Catalog Item Request Order notification, which is the template for an email notification that is sent out to the requester when either a Software or General catalog item has been requested. |
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Software - Request Approved - Auto Delivery |
This email notification is sent out to a requester after their request for a catalog item has been approved and the Allow scheduling immediately after approval? option is selected on the General > Global tab of the Catalog Item Properties dialog box for the requested catalog item. This email states that the catalog item will be automatically installed. |
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Software - Request Approved - Manual Delivery |
This email notification is sent out to a requester after their request for a catalog item has been approved. This email prompts the user to click the Install icon to submit an installation request. |
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This email notification is sent out to an approver after a requester has requested a software catalog item which requires approval. This email prompts the approver to either Approve or Reject the request. It also provides a link that enables the approver to review the data that was submitted when the catalog item was requested. |
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Software - Request Rejected |
This email notification is sent out to a requester after their request for a catalog item has been rejected. This email lists the reason for the rejection and the approver who rejected the request. |
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Software - Scheduled Installation - Reminder |
This email notification is sent out to a requester to remind them that the software that they requested will be installed on their computer on a specific date. |
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Software (continued) |
Software - User Readiness |
This email notification informs a user that their machine is ready for a specific software catalog item to be installed. This email lists the recommended date for installation, and prompts the user to request the catalog item. |
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Software - User Readiness - Reminder |
This email notification informs a user that they have not yet scheduled the installation of a software catalog item that they have previously been informed that their machine is ready for. This email lists the recommended date for installation, and prompts the user to request the catalog item. |
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General |
General - Approval Required |
Note:This notification is no longer used. It has been replaced by the General - Request For Approval notification. |
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This email notification identifies the data fields for a particular general catalog item request that will be displayed within the following email notifications:
The ##RequestData## variable in these email templates will be replaced with the contents of the General - Data notification at runtime. |
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General - No Approval |
Note:This notification is no longer used. It was replaced by the Software/General Catalog Item Request Order notification, which is the template for an email notification that is sent out to the requester when either a Software or General catalog item has been requested. |
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General - Request Approved |
This email notification is sent out to a requester after their request for a general catalog item has been approved. |
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General (continued) |
This email notification is sent out to an approver after a requester has requested a general catalog item which requires approval. This email prompts the approver to either Approve or Reject the request. It also provides a link that enables the approver to review the data that was submitted when the catalog item was requested. |
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General - Scheduled Request - Reminder |
This email notification is sent out to a requester to remind them that the general catalog item that they requested will be installed on their computer on a specific date. |
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General - User Readiness |
This email notification is sent out to a user to inform them that their machine is ready for a specific general catalog item to be installed. |
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General - User Readiness - Reminder |
This email notification is sent out to a user to inform them that they have not yet scheduled the installation of a general catalog item that they have previously been informed that their machine is ready for. This email lists the recommended date for installation, and prompts the user to request the general catalog item. |
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Request for Review |
This email notification is sent from an approver to another user to ask them to review a specific request. This email lists the notes associated with the request. |
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Request for Review Submitted |
This email notification is sent to an approver to inform them that a user has responded to his request to review the request. This email lists the notes associated with the request, and prompts the approver to Approve or Reject the request. |
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License Reclamation Note:These notifications are only used if managing licenses using System Center Configuration Manager. If using FlexNet Manager Suite, license information is displayed on the My Apps tab. |
License Reclamation - ARP Entry only |
This email notification is sent to a user to ask them whether they still require a software application that is installed on their machine, and to inform the user that they have a mechanism to automatically uninstall the application. The user is prompted to either uninstall at a later date, uninstall automatically, or keep the software. |
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License Reclamation - Keep Program |
This email notification is sent to a user after they have indicated that they would like to keep a software application, and prompts them to click a button to confirm that they want to keep the software. |
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License Reclamation - Keep Program - after submit |
This text is displayed to the user after they have clicked Submit to respond to a License Reclamation - Keep Program email. |
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License Reclamation - Survey - Keep |
This text is displayed to the user to prompt them to confirm that they still use a specific software application. |
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License Reclamation - Survey - Remove |
This text is displayed to the user to prompt them to confirm that they no longer use a specific software application. |
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License Reclamation - Uninstall Program |
This text is displayed to a user after they have responded that they want to uninstall a software application, and prompts them to click a button to confirm that they want it to be uninstalled. |
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License Reclamation - Uninstall Program - after submit |
This text is displayed to the user after they have clicked Submit to respond to a License Reclamation - Uninstall Program email. |
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License Reclamation - Survey |
This email notification is sent to a user to ask them whether they still require a software application that is installed on their machine. The user is prompted to either uninstall or keep the software. |
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License Reclamation Notification |
This email notification is sent to a user to inform them that they have not used a software application for a specific amount of time, and prompts them to either uninstall at a later date, uninstall automatically, or keep the software. |
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Flexible Approval Note:These notifications are used for flexible approval functionality that enables flexibility for an approver to take approve or reject actions outside the enterprise network and without logging into App Portal. |
Flexible Approval - Approval Keywords |
This template is not sent to approvers. Instead, it is used to define approval keywords for use in the General and Software subtab Request for Approval templates. Out of the box, Approved is displayed. Multiple keywords can be added, with comma separators. Special characters should not be added. The content in this notification template body replaces the variable ##APPROVALKEYWORDS## available in the Flexible Approval - Keyword Information email template. |
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Flexible Approval - Generic Acknowledgement |
This email notification template is sent to an approver when the current user is not the approver or when the approval level is already processed. |
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Flexible Approval - Keywords Information |
This email notification template is not sent to an approver. Instead, the content in this notification body replaces the variable ##EMAILAPPROVALPLACEHOLDER## in the General and Software subtab Request for Approval templates. |
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Flexible Approval - Mailto Links |
This email notification template is not sent to an approver. Instead, this notification displays MAILTO links for Approve and Reject as variables ##MAILTOAPPROVE##, ##MAILTOREJECT##. This template is embedded into the Flexible Approval - Keyword Information notification template as variable ##EMAILAPPROVALMAILTOLINKS## and is resolved to show the Approve and Reject links. |
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Flexible Approval - No Response Acknowledgment Mail |
This email notification template is sent to an approver when the approver approves or rejects the request with invalid keywords (e.g., keywords that have not been defined in the Flexible Approval - Approval Keywords or Flexible Approval - Reject Keywords notification templates). |
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Flexible Approval - Question Template Acknowledgment |
This email notification is sent to an approver when the approver approves or rejects a request that contains a question template that has approver questions to answer. Here, the approver has to login to the App Portal website to perform the approval or rejection action after answering the questions. |
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Flexible Approval - Reject Keywords |
This template is not sent to approvers. Instead, it is used to define rejection keywords for use in the General and Software subtab Request for Approval templates. Out of the box, Rejected is displayed. Multiple keywords can be added, with comma separators. Special characters should not be added. The content in this notification template body replaces the variable ##REJECTKEYWORDS## available in the Flexible Approval - Keywords Information notification template. |
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Flexible Approval (Continued) |
Flexible Approval - Request Already Approved Acknowledgment |
This email notification template is sent to the approver when the approver tries to approve or reject a request that has already been approved. |
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Flexible Approval - Request Already Rejected Acknowledgment |
This email notification template is sent to the approver when the approver tries to approve or reject a request that already has been rejected. |
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Flexible Approval - Request Cancelled Acknowledgment |
This email notification template is sent to the approver when the approver tries to approve or reject a request that is already been cancelled / catalog item is archived from the App Portal user interface. |
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Flexible Approval - Standard Rejection Reason |
This template will not be sent to approver and this notification is used to configure the standard rejection comments, when user does not enter any comments during email reply with Reject keyword, the system will set this reasons Out of the box and displays in the Notes tab of request details dialog in My Request page. |
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Flexible Approval - Successful Approval Notification Response |
This email notification template is sent to the approver when the approver approves the request by replying with an Approve keyword through email and the approval is successful. |
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Flexible Approval - Successful Reject Notification Response |
This email notification template is sent to the approver when the approver rejects the request by replying with a Reject keyword through email and the rejection is successful, |
See Also