Viewing Error, Email, Request Lifecycle, and Debug Logs

App Portal 2021 R1

App Portal offers four types of log files that will help you troubleshoot App Portal issues.

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Email log—The Email Log view lists all emails that were sent to users, both those notifying the user of success and of failure. You can view and sort these email messages on this view. For more information, see Email Log.

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Error log—The Error Log view lists all errors generated by the system. You can view and sort these error messages on this view. For more information, see Error Log.

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Request life cycle logging—If you select the Enable request life cycle logging option on the General tab of the Site Management > Settings > Web Site view, App Portal will create individual log files for each App Portal request that list all events that have occurred for that request. These log files will be stored in the following location and will be named using the request number:

C:\Program Files (x86)\Flexera Software\App Portal\Logs\RequestLog

Here is an example of one of these log files:

A request’s lifecycle log file may prove helpful if you are encountering an issue with an individual request. This feature should only be turned on when performing troubleshooting.

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Debug log—When you encounter a particularly complicated issue, one which could be caused by environmental issues and which cannot be easily reproduced on other systems, you may want to turn on App Portal’s debug logging, which is an exhaustive log of all actions that occur while the log is turned on. For more information, see Creating and Viewing a Debug Log.