General Tab

On the General tab of the Site Management > Settings > Web Site view, you specify the configuration settings of the App Portal website.

Settings > Web Site View / General Tab

The General tab of the Web Site view includes the following properties:

Settings > Web Site View / General Tab



Licensed Collection

Use the Select a Collection list to identify a collection to set the scope of licensing.

To use a collection to license, select a collection.

When a collection is selected, only clients present in the collection will be able to access App Portal and have software delivered to them.
When a collection is not selected, App Portal will count all active, non-obsolete, installed clients as licensed clients.

For more information, see Difference Between “Licensed Collection and “Exclude Collection”.

License View

When using collection licensing, it is subject to collection update intervals. If you cannot update the collection at a schedule necessary, you can define a view in the App Portal database that will identify the licensed clients.

The view will not be subject to collection update schedules.
The view requires a ResourceID and MachineName (computer name) column.

Enter the name of the view in the License View field.

Exclude collection

This is the inverse of the Licensed Collection field Any members of the selected collection will be banned from App Portal activity.

Difference Between “Licensed Collection and “Exclude Collection”

When you use the Exclude collection list to exclude a collection from App Portal activity, this is not the same as selecting that same collection from the Licensed Collection list along with selecting Exclude Collection because the license count is not altered.

Licensed Collection—The Licensed Collection list (and the Include Collection / Exclude Collection selection) is checked during each user visit to see if the user is included or excluded. The collection is also used to count the used licensed (Include Collection) or subtracted from the total count owned (Exclude Collection).
Exclude collection—The Exclude collection list is used to filter search results for a “request on behalf” scenario, making it possible to exclude servers from being requested against, on behalf of, but still license them to access the site from the console.

Request On Behalf DB View

To use a custom SQL view to display the eligible for Request On Behalf, specify the page name in this field, and then click Test to view the page.

Site Title

The name of the site title as it appears on the browser title bar.

Site DNS Address

Specify the DNS address of the site.

This address is used for links in emails back to the App Portal site.
By default the server name is used.
If you create an alias, enter the alias here as well.

Log File Path

Specify the path to the log files. If you wish to use a different drive or folder, change the value here.

Note:Be sure to include the trailing backslash.

Logging Level

Specify the default logging level:

Debug (testing only)—Extensive, detailed logging including per visiting user. Use only for pre-production testing or if instructed by Flexera Software Support.
Verbose—Extensive logging including per visiting user. Use only for pre-production testing or if instructed by Flexera Software Support.
Normal—Basic logging of system activities.
Errors only—Only errors will be logged resulting in the least logging activity.

Enable request life cycle logging

Select this option to create individual log files for each App Portal request that lists all events that have occurred for that application. These log files will be stored in the following location:

C:\Program Files (x86)\Flexera Software\App Portal\Logs\RequestLog

This feature should only be turned on when performing troubleshooting.

Log File Size KB

The data storage size for each log file created.

Primary computer discovery method

Specify how App Portal will determine the computer name.

WebExtensions—Discovery method supported in Chrome for Windows (version 29 and higher), Firefox for Windows (version 50 and higher), and Microsoft Edge (version 41 and higher) browsers using web extensions. Because Internet Explorer does not support web extensions, you will need to continue to use a computer discovery method in App Portal other than web extensions if you plan on using Internet Explorer.

If WebExtensions is selected, an administrator must ensure that the respective WebExtensions installer has been deployed and installed on each user’s machine. A link to the installer is provided in the description provided next to the Primary computer discovery method field. The installer is only available to administrators because it requires an install as administrator and also because an administrator will need to enter the correct App Portal web URL as part of the install process. For additional information, refer to Deploying WebExtensions to All Computers in a Network.

Active X Control—Highly accurate for determining the computer name. Limitations: Only fully supported in Internet Explorer. Also, moving forward Microsoft has dropped support for ActiveX Only in their Edge browser.
Active Directory—Computer is derived from Active Directory where the computer is “Managed By” the user. Limitations: Retrieves only computers managed by the user.
Reverse DNS—Uses the visiting users IP Address and performs a reverse DNS lookup. Limitations: This is a slow process and unreliable particularly if connected through VPN or wirelessly.
SCCM—Computer is derived from System Center Configuration Manager where the user is the top console user. Limitations: Assumes System Center Configuration Manager is updated and assumes Data Sync is complete.

Secondary computer discovery method

If the primary computer discovery method fails, this secondary discovery method will be used.

Fallback computer discovery method

If both the primary and secondary computer discovery methods fail, the fallback discovery method will be used.

WebExtensions Computer discovery timeout (in seconds)

If WebExtensions is the Primary Computer discovery method selected, the administrator can set a timeout period using this option that sets the timeout period to use before reverting to the Secondary or Fallback computer discovery methods.

Check synced IP before Reverse DNS look up

If this option is selected, App Portal will look into the local table for an IP address match for the machine. If the IP address is not found, App Portal then will perform a reverse DNS look up. Because viewing a local table takes less time than performing a reverse DNS lookup, selecting this option could speed up performance. By default, this option is not selected.

Default Workflow

If you create a new catalog item and select the Require Approval for Install? option on the Global tab of the New Catalog Item dialog box, but do not add an approval workflow on the Approval Process tab, the approval workflow selected from this Default Workflow list will be used.

Default Approval Group

Select a approval group to identify a group of approvers that would be used in a case where no approvers for a calculated workflow step could be identified (such as if you specified that a user’s manager is the approver for a workflow step, but that user does not have a manager).

Default Category

Select the default category for a catalog item.

Site Protocol

Specify if you want the protocol of the App Portal website to be http or https.

Web Service Protocol

Specify if you want the protocol of the App Portal web service to be http or https.

Web service port

If the Web Services are installed on a specific port, enter the port number here.

Cache method

Specify the cache method to be used on the App Portal website:

IIS Cache—Use IIS web server caching.
AppFabric Cache—Use Windows Server AppFabric distributed caching. AppFabric Caching features use a cluster of servers that communicate with each other to form a single, unified application cache system.

Enable Internet Language Translation

Select to enable internet language translation on the Communication > Language Text view.

Default Currency Symbol

Enter the default currency symbol to be used on the App Portal site, such the U.S. dollar sign or the British pound sign.

Default ISO Currency

Enter the global currency code, from the ISO 4217 Currency Code list, for the currency that you want to use on the App Portal site. For example, enter USD for U.S. dollar, CAD for Canada dollar, or INR for India rupee.

Note:The ISO Currency Code list is published by the ISO: International Organization for Standardization (

Maximum package records to load from SCCM/Altiris

Controls how many records from System Center Configuration Manager or Altiris that are initially queried and displayed on the listing when using the New Catalog Item Wizard.

Tip:To search the entire server for a package or application, use the column filters above the listing.

Deploying WebExtensions to All Computers in a Network

An I.T. Administrator needs to take steps in order to get App Portal WebExtensions successfully deployed to all computers in their network so that you do not have to grant install permissions to your Enterprise users. See the following sections for details about:

Supported Browser Versions
Deploying Web Extensions in Microsoft Edge and Google Chrome (Windows)
Deploying WebExtensions in Firefox (Windows)

Supported Browser Versions

The following versions of browsers are supported with the Web Extension discovery method to detect the device name on a client machine:

Google Chrome 63 and above
Mozilla Firefox 56
Microsoft Edge 44 / Microsoft EdgeHTML 18
Microsoft Edge Chromium 85

Note:If you are using Microsoft Edge, note the following:

The Microsoft Edge browser versions listed above are supported when running any of the following Microsoft Windows versions:
– Windows 10 Version 2004 (OS Build 19041)
– Windows 10 Version 1909 (OS Build 18363)
– Windows 10 Version 1903 (OS Build 18362)
If there is reinstall of App Portal Web Extension.exe on a client machine, it should be restarted to take effect the web extension for standard user using Microsoft Edge browser.

Deploying Web Extensions in Microsoft Edge and Google Chrome (Windows)

Important:Before running the App Portal Web Extension setup on Windows 10 versions, an Admin must make sure the following prerequisites settings are configured:

For client machine with Windows 10 version 1909 (OS Build 18363) and Windows 10 Version 1903 (OS Build 18362): Enable side loaded apps by navigating to Settings < Update and Security > For Developers > Enable Sideload Apps.
For client machine with Windows 10 Version 2004 (OS Build 19041). Enable side loaded apps by navigating to Settings > Update and Security > For Developers > Enable Developer Mode.

The following instructions show how to deploy App Portal WebExtensions using Google Chrome or Microsoft Edge on a Windows machine. For instructions to deploy using Mozilla Firefox, refer to Deploying WebExtensions in Firefox (Windows).

Administrators that are deploying App Portal WebExtensions to enterprise user machines need to perform following steps

1. To start the App Portal Web Extension installer, launch App Portal Web Extensions.exe setup and run as administrator user.

The Welcome panel opens.

2. Click Next.
3. Click Install to begin the installation.

When the installation is complete, the Completed panel opens.

4. Click Finish.

An Admin can install the App Portal Web Extension setup silently in the background as shown in the following steps.

Administrators that would like to install the App Portal Web Extension setup silently in the background using the command line need to perform the following steps

1. Launch the command prompt on client machine as administrator user.
2. Navigate to the directory were the App Portal Webextension.exe setup is copied.
3. Run the following command-line to install the web extension:

"App Portal Web Extensions.exe" /s /v/qn

4. Run the following command-line to install the web extension:

"App Portal Web Extensions.exe" /s /v/qn /x

Deploying WebExtensions in Firefox (Windows)

There are two options to use for an administrator to deploy WebExtensions in Firefox for Windows to all computers in your network:

Option 1—To deploy WebExtensions in Firefox for WIndows, an I.T. administrator needs to create an Active Directory Group Policy that allows for auto-install without giving the user the ability stop it. Mozilla's documentation can be found here: Therefore, within the Active Directory Group Policy, an I.T. administrator needs to set extensions.autoDisableScopes to their desired preference.
Option 2 (Recommended by Mozilla)—An I.T. administrator needs to deploy Firefox ESR (Extended-Support Release) within their enterprise. This can be downloaded and installed from