Using the App Portal Installer to Perform an Upgrade

App Portal / App Broker 2021 R2

Note:In releases prior to App Portal 2017, you upgraded using the App Portal Upgrader executable. Starting with App Portal 2017, you use the same App Portal installer executable to perform both a new installation and an upgrade of an existing installation.

Note:Before upgrading App Portal, make sure that you first uninstall any previously installed App Portal hot fixes.

Important:The administrator account that will be using the App Portal installer to upgrade App Portal and the App Portal database requires at least “Application Administrator” permissions within System Center Configuration Manager. If the account does not have these permissions, an “Access is denied” error is encountered when attempting to upgrade App Portal.

Note:If you have modified any CSS files to customize the colors used in the App Portal interface, those customizations will be lost upon upgrade. However, you can easily alter the colors used in your site using the Corporate Branding tab of the Site Management > Settings > Web Site view. For more information, see Retaining Previous CSS Customizations After Upgrade.

To upgrade an existing installation of App Portal using the App Portal installer, perform the following steps:

To upgrade App Portal:

1. Obtain the App Portal 2021 R2 installer (AppPortalSetup_2021_R2.exe) from the Flexera Software Product and License Center and make it accessible to the machine where App Portal is installed.
2. Right click the App Portal installer file and select Run as administrator from the context menu. The User Account Control dialog box opens prompting you to confirm that you want to allow the program to make changes to this computer.
3. Click Yes. The Welcome panel opens, stating that a previous version of App Portal was detected on your computer.
4. Click Next. The Ready to Install the Program panel opens.
5. Click Install to begin the upgrade. When the upgrade is complete, the InstallShield Wizard Completed panel opens.
6. Click Finish to close the wizard.
7. Launch App Portal and, if necessary, specify your deployment technology settings, as described in Configuring Your Deployment Technology.
8. Perform a sync of users and computers, as described in Entering Common Deployment Technology Settings.

Note:Until a sync is performed, macOS machines may not be included in computer listings.