Supported ITSM Systems
Both App Portal and App Broker include out-of-the-box support for integrating with ITSM systems.
App Portal
App Portal 2022 R1 provides support for the following ITSM systems:
| • | The San Diego release of ServiceNow and all ServiceNow releases prior |
| • | BMC Remedy IT Service Management Suite |
When App Portal’s ServiceNow or BMC integration is set up, whenever specified actions occur in App Portal (such as when a request is submitted), tickets in the attached ITSM system can be automatically opened or closed, or the status of a ticket can be reported on.
Note:If you would like to integrate with an ITSM system other than ServiceNow or BMC Remedy, you can use App Portal’s reusable framework to connect to and configure integration to that system.
App Broker Software for ServiceNow
With App Broker Software for ServiceNow 2022 R1, you can publish App Portal catalog items in the ServiceNow catalog. This enables ServiceNow users to request software directly in the ServiceNow self-service portal, with App Portal performing the license check and automated deployment.
Using App Broker Software for ServiceNow, you can also submit a request for OS deployment and/or application migration from within the ServiceNow user interface, using a custom Employee App Provision Request wizard.
Note:The Employee App Provision is NOT available from New York version of ServiceNow if New York is base version because ServiceNow CMS Plugin support has been stopped from New York. In order to access the Employee App Provision screen in ServiceNow customer has to enable the CMS Plugin by approaching the ServiceNow support. Although, if the ServiceNow instance is upgraded from older version to New York or later versions then Employee App Provision will work
Important:To use App Broker Software for ServiceNow, you must have a ServiceNow MID Server that has access to the App Portal / App Broker REST APIs.
Important:In order for the out-of-the-box App Broker Software for ServiceNow workflow to function, you must have also purchased FlexNet Manager Suite and connected it to App Portal.
App Broker Software for BMC
With App Broker Software for BMC 2017, you can use MyIT as your front end app store, while App Portal performs the behind-the-scenes fulfillment of software requests, including automatically reserving licenses. Using App Broker Software for BMC enables you to provide your employees with a single service portal for all request types: software, hardware, and other IT services.
Important:In order for the out-of-the-box App Broker for BMC workflow to function, you must have also purchased FlexNet Manager Suite and connected it to App Portal.