Using the Employee App Provision Request Wizard to Request Task Sequence Catalog Items

You can submit App Portal OSD task sequence catalog items using custom App Portal pages displayed within the ServiceNow interface in a wizard named Employee App Provision Request.

Note:The Employee App Provision is not available from New York version of ServiceNow if New York is base version because ServiceNow CMS Plugin support has been stopped from New York. In order to access the Employee App Provision screen in ServiceNow customer has to enable the CMS Plugin by approaching the ServiceNow support. Although, if the ServiceNow instance is upgraded from older version to New York or later versions then Employee App Provision will work.

Employee App Provision Request Wizard in ServiceNow

The Employee App Provision Request wizard was designed to automate the provisioning tasks that are required when a new employee joins an organization or an existing employee changes roles. A service catalog request can be submitted from ServiceNow and the entire workflow will be taken care of by App Portal, including creating and importing a new machine, and installing all of the software applications that the employee needs. While the requests are submitted in ServiceNow, the deployment tasks are perform by App Portal using App Broker’s REST API.

After you perform the steps in Importing and Configuring the Flexera Software App Portal Update Set in ServiceNow, the Employee App Provision Request wizard will be available in your ServiceNow instance.

Using this self-service wizard, the following tasks can be performed:

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Add new computer—You can add a new computer to System Center Configuration Manager and provision it with your corporate OS image and applications suitable to the specified user’s role.

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Upgrade existing computer—You can upgrade the OS of an existing computer, with the option of adding additional applications. You can also choose to just add additional applications to an existing computer without upgrading the OS.

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Perform side-by-side migration—Perform a side-by-side migration of applications from an existing system to a replacement system, which will be imaged with the selected corporate OS.

For instructions on how to use the Employee App Provision Request Wizard, see the following topics:

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Importing a New Computer

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Updating an Existing Computer

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Viewing Request Status