App Portal / App Broker Feature Matrix

The following table lists App Portal / App Broker features and the deployment technologies and ITSM systems that those features support.

App Portal / App Broker Feature Matrix

 

DEPLOYMENT TECHNOLOGY

 

SOFTWARE PORTAL END USER INTERFACE

Feature

Config Mgr

Intune

Jamf Pro

Jamf Cloud

Workspace ONE UEM

Altiris

App Portal

App Broker for ServiceNow

Core Product Capabilities

 

 

 

 

 

 

 

 

Deployment systems:

• Microsoft System Center Configuration Manager

 

X

 

 

 

 

 

 

 

X

 

X
• Jamf Pro

 

 

X

 

 

 

X

X
• Jamf Cloud

 

 

 

X

 

 

 

 
• VMware Workspace ONE UEM

 

 

 

 

X

 

X

X
• Symantec Altiris

 

 

 

 

 

X

X

X
• Microsoft Intune

 

X

 

 

 

 

X

X

Cloud applications:

• Microsoft Office365

 

 

 

 

 

 

 

X

 

X
• Salesforce

 

 

 

 

 

 

X

X
• Box

 

 

 

 

 

 

X

X

Service types:

• General item

 

 

 

 

 

 

 

X

 

X
• Software item

X

X

X

X

X

X

X

X
• Cloud app item

 

 

 

 

 

 

X

X
• Task sequence item

X

 

 

 

 

 

X

 
• Bundle (Group)

X

X

X

X

X

X

X

 

Categories

X

X

X

X

X

X

X

X

Incident management

 

 

 

 

 

 

X

X

Request management

 

 

 

 

 

 

X

X

User experience:

• Browse catalog

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 
• Branding

X

X

X

X

X

X

X

 
• Alternate catalog items

X

X

X

X

X

X

X

 
• My Requests

X

X

X

X

X

X

X

 
• My Apps [Requires FlexNet Manager Suite]

X

 

Limited

Limited

 

X

X

 
• My Profile

X

X

X

X

X

X

X

 
• Rate service item

X

X

X

X

X

X

X

 
• Display cost

X

X

X

X

X

X

X

X
• View all software for assigned devices [Requires FlexNet Manager Suite]

X

 

X

X

X

X

X

 

Search:

• Search: Title

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 

X
• Search: Brief description

X

X

X

X

X

X

X

X
• Search: Full description

X

X

X

X

X

X

X

X
• Search: Keyword

X

X

X

X

X

X

X

X

Action:

• Web service action

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 

X
• Action: Script action

X

X

X

X

X

X

X

X
• Action: Add to AD security group

X

X

X

X

X

X

X

X

Communication:

• User notifications

  

X

  

X

 

X

 

X

 

X

 

X

 

X

 

Workflow:

• Approval workflow

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 
• Flexible Approval

X

X

X

X

X

X

X

 
• Workflow: Question templates (forms)

X

X

X

X

X

X

X

 
• Workflow: Expressions

X

X

X

X

X

X

X

 

Software Service Capabilities

Request software installation

X

X

X

X

X

X

X

X

Perform advanced license check [Requires FlexNet Manager Suite]

X

 

X

X

X

X

X

X

Perform license reservation [Requires FlexNet Manager Suite]

X

 

X

X

X

X

X

X

Request software uninstall

X

X

X

X

X

X

X

X

Schedule software installation

X

X

X

X

X

X

X

 

Change schedule for software installation

X

X

X

X

X

X

X

 

Cancel request

X

X

X

X

X

X

X

X

Lease software item

X

X

X

X

 

X

X

 

Identify upgrade or replaced software item [Requires FlexNet Manager Suite]

X

 

Limited

Limited

 

X

X

 

Suggest alternate software item

X

X

X

X

X

X

X

 

Request multiple service items

X

X

X

X

X

X

X

X

Perform express checkout on single service item

X

X

X

X

X

X

X

 

Perform request on behalf of another user

X

X

X

X

X

X

X

 

Optimizing Software Usage

Campaign exclusion

X

 

 

 

 

 

X

X

License reclamation through service item

X

 

 

 

 

 

X

X

Admin-driven software reclamation through My Apps [Requires FlexNet Manager Suite]

X

 

 

 

 

X

X

X

User-driven software reclamation through My Apps [Requires FlexNet Manager Suite]

X

 

 

 

X

X

X

 

Software alerts [Requires FlexNet Manager Suite]

X

 

Limited

Limited

 

X

X

 

Operating System Deployment

Clone / migration

X

X

 

 

X

 

X

 

User readiness records

X

X

X

X

 

X

X

 

App Survey

X

 

 

 

 

 

X

 

Roles

X

 

 

 

 

 

X

 

Inventory records (legacy)

X

 

 

 

 

 

X

 

Upgrade or replace a detected app

X

 

 

 

 

 

X

 

Scheduling constraints

X

X

 

 

 

 

X

 

Time-To-Value

Software ROI dashboard

X

X

X

X

X

X

X

 

OS deployment ROI dashboard

X

 

 

 

 

 

X

 

Service level agreement dashboard

X

X

X

X

X

X

X

 

Reclamation Dashboard

X

 

X

X

X

X

X

 

Reports

X

X

X

X

X

X

X

 

Additional Integration

Integrate: Workflow Manager

X

 

X

X

X

X

X

X

Integrate: Microsoft System Center Orchestration

X

 

X

X

X

X

X

X

Custom scripts

X

 

X

X

X

X

X

X

Custom web service

X

 

X

X

X

X

X

X

Note:For the Jamf Pro deployment technology, support for the following features requires a Jamf Pro (tier-2) adapter:

• My Apps
• Identify upgrade or replaced software item
• Software alerts