Getting Support for App Portal / App Broker

App Portal / App Broker 2023 R2

App Portal / App Broker is fully supported by its support staff during your evaluation process and post-sales. You can contact Flexera Software technical support by visiting the Customer Community site at:

https://flexeracommunity.force.com/customer/ 

When contacting technical support, please provide following information:

Required Support Information

Information

Description

Log Files

Include the log files from the Logs directory:

• C:\Program Files (x86)\Flexera Software\App Portal\Logs 
• C:\Program Files (x86)\Flexera Software\AppPortalWebService\Logs (from the Primary Sites)

When you encounter a particularly complicated issue, one which could be caused by environmental issues and which cannot be easily reproduced on other systems, you may want to use the debug logging feature, which can be enabled on the Site Management > Debug Log view.

Rather than just a log of error messages, a debug log is an exhaustive log of all events—such as actions, methods, stack trace, execution path—and provides a very low level detail of the entire request life cycle of the App Portal / App Broker web site.

Important:Because debug logging slows down the system considerably, it should only be turned on when performing troubleshooting, preferably before App Portal / App Broker is in a production environment.

Description

Include a detailed description of the problem including:

• Expected behavior
• Desired behavior
• User experience

Environmental Factors

List the environmental factors that may be unique to you including:

• Client firewalls
• System lockdown
• Anything else that you may think contributes

Steps to Reproduce

Include a detailed list of the steps to follow to reproduce the problem you are experiencing.