Editing ITSM Services

If you want to edit the properties of an existing ITSM web service, perform the following steps.

To edit an existing ITSM web service:

1. Open the Site Management > ITSM Integration view.
2. Click on the Configuration link of the web service you want to edit. The Configure Service view opens.

3. Edit the following properties:

Property

Description

Provide System name

Edit the name that identifies this ITSM system.

Provide descriptive name

Edit the brief description of this ITSM system. This description is listed in the System Description column of the ITSM Integration view.

Choose provider

Select the provider of this ITSM service: ServiceNow, Remedy, or Others.

Provide WSDL URL

Edit the URL to your instance of the ITSM system.

Important:Do not use any special characters in the URL field. The only special character that is permitted is _ (underscore). Dashes (-) and other special characters are not permitted.

Choose authentication type

Select either Provided Credentials or Integrated to indicate the authentication type. If you chose Provided Credentials, you also need to enter a User name and Password.

Email Address for Alerts

Enter email addresses, one entry per line, to be notified when alerts are generated in relation to this service.
4. Click Test to test the settings.
5. Click Save to save your edits.