Approving or Rejecting Requests via Email (Flexible Approval)

Flexible approval functionality in App Portal enables flexibility for an approver to approve or reject requests outside the enterprise network and without logging into App Portal. This provides a speedy on-the-go approval (or rejection) process, and subsequent delivery of the request without delays.

To facilitate the flexible approval process, incoming mail configurations are required in Site Management > Settings > Email > Incoming Email. For administrators seeking more information, refer to the “Incoming Email Subtab” topic in the App Portal / App Broker Administration Guide. Once configured, an approver can approve requests by simply replying to an email notification using predefined keywords (e.g., Approve or Reject or any others that are defined in the Flexible Approval - Approval Keywords and Flexible Approval - Reject Keywords templates, respectively) along with any additional comments. The system further parses through these email responses and takes action of approving or rejecting the request accordingly based on the keyword provided in the reply.

For administrators seeking information about email templates used for flexible approval, refer to the “List of Notification Email Templates and Messages” topic in the App Portal / App Broker Administration Guide.