Support for ServiceNow Yokohama

App Portal now includes support for the Yokohama version of ServiceNow. Customers upgrading from previous version of ServiceNow to either the Yokohama version can use all the capabilities on these new versions.

Note:Add the following roles to the basic integration user in the newer version of ServiceNow (Yokohama):

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Asset-Adding this role is required to provide the list of computers assigned to the user. The end user will also require this role, apart from basic integration user.

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ITIL-Adding this role is required to update request status back in ServiceNow.