Using App Broker for ServiceNow™

App Broker 2016

Note • For App Broker for ServiceNow’s out-of-the-box workflow to function, you are required to be connected to an instance of FlexNet Manager Suite.

You can use App Broker for ServiceNow™ to extend the power of your ServiceNow service catalog, enable software license governance and on-going optimization, and automate and accelerate the fulfillment of software requests to any device. Using App Broker for ServiceNow enables you to provide your employees with a single service portal for all request types: software, hardware, and other IT services.

Like App Portal, App Broker for ServiceNow™ is a universal enterprise app store for desktop, mobile, and cloud applications that enables IT to maintain license compliance while providing automated software delivery. But with App Broker for ServiceNow, instead of using the App Portal end user interface, employees request software directly in the ServiceNow self-service portal. You publish App Broker catalog items as service items within ServiceNow.

Note • App Portal Enterprise Edition also offers standard integration with ServiceNow, as described in Configuring ITSM Integration. However, this feature is limited to automatically creating or updating ServiceNow incidents or requests whenever a specified action occurs in App Portal (such as when a request is submitted). There is no integration with App Portal catalog items or app store features.

The following topics explain how to set up and use App Broker for ServiceNow:

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