App Broker 2016
After you have connected to ServiceNow, as described in Connecting App Broker with ServiceNow, a new operation will be listed on the ITSM Integration view named ServiceNow - Catalog Import Set Management Service. This operation is used when creating catalog items in ServiceNow.
To view and modify the ServiceNow - Catalog Import Set Management Service operation, perform the following steps.
To view and modify the ServiceNow - Catalog Import Set Management Service:
| 1. | On the Admin tab, select Site Management - ITSM Integration. The ITSM Integration view opens, listing the available services of the connected systems |
| 2. | Click on ServiceNow - Catalog Import Set Management Service. A list of the operations included in the selected service opens: |
| 3. | Click on one of the operations. The Configure Operation view opens. |
| 4. | In the top part of this screen, review and edit the operation settings, as described in About the Operation Settings. |
| 5. | In the Configure Fields table, note that App Portal variables are used the following parameters, and those variables will be replaced with catalog-item-specific values at run time. |
|
Parameter |
Description |
|
ap_category |
The default value is ##Category##. |
|
ap_flexeraid |
The default value is ##FlexeraID##. |
|
ap_packageid |
The default value is ##PackageID##. |
|
cost |
The default value is ##CatalogCost##. |
|
description |
The default value is ##PackageDesc##. |
|
name |
The default value is ##PackageTitle##. |
|
short_description |
The default value is ##BriefDescription##. |
Note • The workflow parameter should be empty.
| 6. | You can choose to edit these parameters, as described in About the Parameter Settings. |
| 7. | Click Save to save your edits. |
App Portal / App Broker for ServiceNow 2016 Administration Guide09 August 2016 |
Copyright Information | Flexera Software |