General Tab

App Portal / App Broker for ServiceNow 2016 | Settings > Web Site

On the General tab of the Site Management > Settings > Web Site view, you specify the configuration settings of the App Portal website.

Settings > Web Site View / General Tab

The General tab of the Web Site view includes the following properties:

Settings > Web Site View / General Tab

Property

Description

Licensed Collection

Use the Select a Collection list to identify a collection to set the scope of licensing.

To use a collection to license, select a collection.

• When a collection is selected, only clients present in the collection will be able to access App Portal and have software delivered to them.
• When a collection is not selected, App Portal will count all active, non-obsolete, installed clients as licensed clients.

For more information, see Difference Between “Licensed Collection and “Exclude Collection”.

License View

When using collection licensing, it is subject to collection update intervals. If you cannot update the collection at a schedule necessary, you can define a view in the App Portal database that will identify the licensed clients.

• The view will not be subject to collection update schedules.
• The view requires a ResourceID and MachineName (computer name) column.

Enter the name of the view in the License View field.

Exclude collection

This is the inverse of the Licensed Collection field Any members of the selected collection will be banned from App Portal activity.

Difference Between “Licensed Collection and “Exclude Collection”

When you use the Exclude collection list to exclude a collection from App Portal activity, this is not the same as selecting that same collection from the Licensed Collection list along with selecting Exclude Collection because the license count is not altered.

• Licensed Collection—The Licensed Collection list (and the Include Collection / Exclude Collection selection) is checked during each user visit to see if the user is included or excluded. The collection is also used to count the used licensed (Include Collection) or subtracted from the total count owned (Exclude Collection).
• Exclude collection—The Exclude collection list is used to filter search results for a “request on behalf” scenario, making it possible to exclude servers from being requested against, on behalf of, but still license them to access the site from the console.

Request On Behalf DB View

To use a custom SQL view to display the devices eligible for Request On Behalf, specify the page name in this field, and then click Test to view the page.

Site Title

The name of the site title as it appears on the browser title bar.

Site DNS Address

Specify the DNS address of the site.

• This address is used for links in emails back to the App Portal site.
• By default the server name is used.
• If you create an alias, enter the alias here as well.

Log File Path

Specify the path to the log files. If you wish to use a different drive or folder, change the value here.

Note • Be sure to include the trailing backslash.

Logging Level

Specify the default logging level:

• Debug (testing only)—Extensive, detailed logging including per visiting user. Use only for pre-production testing or if instructed by Flexera Software Support.
• Verbose—Extensive logging including per visiting user. Use only for pre-production testing or if instructed by Flexera Software Support.
• Normal—Basic logging of system activities.
• Errors only—Only errors will be logged resulting in the least logging activity.

Enable request life cycle logging

Select this option to create individual log files for each App Portal request that lists all events that have occurred for that application. These log files will be stored in the following location:

C:\Program Files (x86)\Flexera Software\App Portal\Logs\RequestLog

This feature should only be turned on when performing troubleshooting.

Log File Size KB

The data storage size for each log file created.

Computer discovery method

Specify how App Portal will determine the computer name.

• Active X Control—Highest accuracy for determining the computer name.
• Active Directory—Computer is derived from Active Directory where the computer is “Managed By” the user.
• Reverse DNS—Uses the visiting users IP Address and performs a reverse DNS lookup.
• SCCM—Computer is derived from System Center Configuration Manager where the user is the top console user.

Fallback computer discovery method

If the primary Computer discovery method fails, the fallback discovery method will be used.

Check synced IP before Reverse DNS look up

If this option is selected, App Portal will look into the local table for an IP address match for the machine. If the IP address is not found, App Portal then will perform a reverse DNS look up. Because viewing a local table takes less time than performing a reverse DNS lookup, selecting this option could speed up performance. By default, this option is not selected.

Default Workflow

If you create a new catalog item and select the Require Approval for Install? option on the Global tab of the New Catalog Item dialog box, but do not add an approval workflow on the Approval Process tab, the approval workflow selected from this Default Workflow list will be used.

Default Approval Group

Select a approval group to identify a group of approvers that would be used in a case where no approvers for a calculated workflow step could be identified (such as if you specified that a user’s manager is the approver for a workflow step, but that user does not have a manager).

Default Category

Select the default category for a catalog item.

Site Protocol

Specify if you want the protocol of the App Portal website to be http or https.

Web Service Protocol

Specify if you want the protocol of the App Portal web service to be http or https.

Web service port

If the Web Services are installed on a specific port, enter the port number here.

Cache method

Specify the cache method to be used on the App Portal website:

• IIS Cache—Use IIS web server caching.
• AppFabric Cache—Use Windows Server AppFabric distributed caching. AppFabric Caching features use a cluster of servers that communicate with each other to form a single, unified application cache system.

Enable Internet Language Translation

Select to enable internet language translation on the Communication > Language Text view.

Default Currency Symbol

Enter the default currency symbol to be used on the App Portal site, such the U.S. dollar sign or the British pound sign.

Default ISO Currency

Enter the global currency code, from the ISO 4217 Currency Code list, for the currency that you want to use on the App Portal site. For example, enter USD for U.S. dollar, CAD for Canada dollar, or INR for India rupee.

Note • The ISO Currency Code list is published by the ISO: International Organization for Standardization (http://www.iso.org).

Maximum package records to load from SCCM/Altiris

Controls how many records from System Center Configuration Manager or Altiris that are initially queried and displayed on the listing when using the New Catalog Item Wizard.

Tip • To search the entire server for a package or application, use the column filters above the listing.

App Portal / App Broker for ServiceNow™ 2016 Administration Guide

09 August 2016

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