Web Service Commands

App Portal / App Broker for ServiceNow 2016

A web service action allows the connection to a web service. Each method can become its own action and its parameters supplied by App Portal Request variables. Web service actions execute just like the command actions.

The Commands and Actions > Web Service Commands view lists defined Web Service actions.

Commands and Actions > Web Service Commands View

To create a new Web Service action, click the New Web Service Command button. The New Web Service Action dialog box opens.

New Web Service Action Dialog Box / Create a New Web Service / Not Connected

After you have connected to a web service, the dialog box displays additional fields:

New Web Service Action Dialog Box / Create a New Web Service / Connected

The New Web Service Action dialog box includes the following properties:

New Web Service Action Dialog Box Properties

Category

Description

Enter a descriptive name

Provide a unique name for this web service and method.

Provide the URL to the web service

Enter the path to the web service. Do not include ?WSDL as that is automatically appended to the request in order to read its schema.

Select the authentication type

Select one of the following options:

• Integrated—Uses the identity of the account specified during setup.
• Provided—Enter your own User ID and Password.

Select the web service type

Some web services are complex and require a helper class to allow the customer to easily interact with them. We create or help you create special interfaces as required.

Connect

Click to connect to the specified web service.

Select the desired method

After connecting to the web service you can choose the method to invoke. The method will be examined and the parameters made available.

Specify the parameters

Each parameter and expected object type is listed. App Portal can pass string and integer values to web services. More complex objects like datasets and arrays are not currently supported.

Enter static values or variables for the Parameter Value. Enter static values for the Default Value in the case where the value is not available (a blank office value for example). If the web service requires the value and no default is specified an error may occur and prevent processing of the request. Please be careful to add defaults whenever possible.

App Portal / App Broker for ServiceNow™ 2016 Administration Guide

09 August 2016

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