App Portal / App Broker for ServiceNow 2016
When the My Apps feature is enabled, App Portal automatically sends alerts to users for each installed application that they have not used for the number of days specified by the App Portal administrator as the license reclamation threshold. This is an automated process, and there is no associated Alert Action catalog item to generate unused software alerts.
However, to customize unused software alerts, you can make the following modifications:
| • | Edit the Keep and Uninstall question templates—You can change the questions that are asked when the user clicks Keep or Uninstall by editing the following question templates: |
|
Alert Action Catalog Item |
Associated Question Template |
|
Keep |
KeepTemplate |
|
Uninstall |
UninstallationWithNoProgramTemplate |
For more information, see Managing Questions and Question Templates
| • | Change the License Reclamation Threshold property—To adjust the time period that determine which applications are considered unused, you can change the number of days in the License Reclamation Threshold. For more information, see Setting My Apps Tab Options. |
| • | Modify the classification of applications that are included in unused software alerts—To control which applications are displayed on the My Apps tab—and also which applications receive automatically-generated unused software alerts, you can change the which FlexNet Manager Suite application classifications are displayed. For more information, see Setting My Apps Tab Options. |
App Portal / App Broker for ServiceNow 2016 Administration Guide09 August 2016 |
Copyright Information | Flexera Software |