App Broker 2016
App Broker for ServiceNow enables organizations to provide intelligent license checking and reclamation as well as the automated deployment of applications to improve efficiency, reduce costs, and maintain continual license compliance.
The following diagram provides an overview of how App Broker interacts with ServiceNow and FlexNet Manager Suite to complete a software request.
App Broker / ServiceNow Integration Overview
As illustrated in this diagram, the following steps take place when an employee requests software in ServiceNow.
| • | Employee requests software in ServiceNow—An employee submits a software request from either the service portal or service catalog interface of ServiceNow. |
| • | ServiceNow sends request to App Broker—ServiceNow, through ServiceNow Orchestration, sends the request to App Broker. |
| • | App Broker obtains license information—App Broker obtains license information from FlexNet Manager Suite, which can include performing an advanced license check (considering second use rights, upgrade/downgrade rights, and exceptions). |
| • | License and cost information is sent to ServiceNow—The license information obtained from FlexNet Manager Suite, along with cost information, is displayed in ServiceNow, where the approver can review the cost that will be incurred and decide whether to approve the request. |
| • | Request is sent through approval process, if required—If the requested catalog item requires approval, the request is sent through the ServiceNow approval process. |
| • | License is reserved—If a license is required and the request is approved, App Broker reserves a license. |
| • | App Broker deploys software via deployment system—App Broker automatically deploys the software to the specified device using the appropriate deployment system. |
| • | Status information displayed in ServiceNow—The status of the software deployment is displayed in ServiceNow. During the delivery stage, App Broker continually monitors the status of requests, updates the status in ServiceNow. |
Each of these steps are incorporated into the App Broker’s Software Request Workflow, which uses App Broker REST API to perform these tasks in App Portal.
See Also
App Broker’s Software Request Workflow
App Broker for ServiceNow REST API Reference
App Portal / App Broker for ServiceNow 2016 Administration Guide09 August 2016 |
Copyright Information | Flexera Software |