App Broker 2016
App Broker for ServiceNow includes a custom ServiceNow Orchestration module workflow—implemented using a new set of App Broker REST API endpoints—which is used to integrate App Portal and ServiceNow. This workflow is based on industry best practices for software license governance and software delivery.
This Flexera Software - App Portal Software Request workflow enables ServiceNow to perform advanced license checks, reserve available licenses, and perform automated software delivery to multiple device types.
Flexera Software - App Portal Software Request Workflow
Each step in the workflow is associated with an API REST Message, as described in API REST Messages Used by the Flexera Software - App Portal Software Request Workflow. This workflow includes the following steps.
|
Steps |
Description |
|
Read Request Data |
Extracts request data required by App Portal. |
|
Validate Request |
Validates request data required by App Portal. Uses the App Portal - Validate Request Data REST message. |
|
Check If Licensable |
Checks App Portal to determine if software is licensable. Uses the App Portal - Check If Licensable REST message. |
|
License Reservation Check |
Checks App Portal for software license reservation requirement. Uses the App Portal - License Reservation Check REST message. |
|
License Availability Check |
Checks App Portal for software license availability. Uses the App Portal - License Availability Check REST message. |
|
Reserve License |
Instructs App Portal to reserve software license. Uses the App Portal - Reserve License REST message. |
|
Submit Order |
Submits software order without reservation OR submits software order. Uses the App Portal - Submit Order REST message. |
|
Notification |
Notifies administrator of exceptions in App Portal workflow. |
After a catalog item request has been completed, ServiceNow administrators can view that catalog item’s completed workflow, which includes a blue line that indicates the path that was taken.
Figure 1: Flexera Software - App Portal Software Request / Completed
App Portal / App Broker for ServiceNow 2016 Administration Guide09 August 2016 |
Copyright Information | Flexera Software |