Client Requirements

The following are the App Portal / App Broker for ServiceNow client requirements:

Client Requirements

Requirement

Description

Desktop Operating Systems
• Windows 7 or greater
• Mac OS X 10.7.x or greater

Note • To deploy software using App Portal / App Broker for ServiceNow, the device needs to be managed by Microsoft System Center Configuration Manager, Symantec Altiris, JAMF Casper, or VMware AirWatch.

Mobile Operating Systems
• Google Android
• iOS
• Windows Phone

Note • To deploy mobile apps using App Portal / App Broker for ServiceNow, the device needs to be registered and managed by AirWatch.

Browser

App Portal / App Broker for ServiceNow supports the following browsers:

• Microsoft Internet Explorer 9.0 or greater—App Portal / App Broker for ServiceNow requires that the client’s web browser be Internet Explorer 9.0 or greater; however Internet Explorer 10 or 11 are preferred for the best experience.
• Firefox, Chrome—App Portal / App Broker for ServiceNow also supports Firefox and Chrome browsers; however these browsers do not support Active X and therefore will always discover the computer using the Reverse DNS discovery method.

Note • The fall back to ReverseDNS on these browsers is only done if ActiveX is the primary computer discovery method chosen. If the discovery method is set to SCCM, then App Portal / App Broker for ServiceNow will honor that for all browsers.

Trusted Sites

The App Portal / App Broker for ServiceNow web site must be added to the trusted sites list for Internet Explorer. For example:

http://APPPORTALSERVER

Important • This is very important.

App Portal / App Broker for ServiceNow™ 2016 Installation Guide

09 August 2016

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