Environment Requirements

Microsoft Active Directory is required for App Portal / App Broker for ServiceNow. It is fully supported under Windows Server 2008 R2 or later domains operating at all functional levels.

Microsoft SQL Server 2008 R2 or later

App Portal / App Broker for ServiceNow supports the versions of IIS that are installed with Windows Server 2008 R2 or higher.

App Portal / App Broker for ServiceNow is installed into a virtual directory named ESD and is accessible using http://alias/ESD.

A DNS A-RECORD must be created to access the site if you wish to use an alias.

Active Directory User Discovery must be enabled in System Center Configuration Manager and/or Altiris Client Management Suite for App Portal / App Broker for ServiceNow to function properly. Additional Active Directory User Discovery extensions are also required.

Extend the attributes using the Active Directory User Discovery method in the System Center Configuration Manager Console and/or Altiris Management Console. Include the following attributes in addition to the existing ones if performing manually:

mail

department

title

displayName

distinguishedName

manager

company

l (lower case L) (Only enter the letter l!)

postalCode

sn

givenName

physicalDeliveryOfficeName

Important • This is only required if you are using standard discovery from System Center Configuration Manager or Altiris. If you are providing a custom SQL script to perform user and computer discovery, these steps are not required.

Caution • The user discoverable attribute displayName is required to be extended in System Center Configuration Manager and/or Altiris Client Management Suite. This needs to be done before performing the user and computer sync process or the process will fail.