Server Requirements

App Portal / App Broker for ServiceNow 2016

The following are the server requirements for the App Portal / App Broker for ServiceNow Web Service and the App Portal / App Broker for ServiceNow installation platform:

App Portal / App Broker for ServiceNow Web Service Server
App Portal / App Broker for ServiceNow Installation Platform
App Portal / App Broker for ServiceNow Service Account Required Permissions

App Portal / App Broker for ServiceNow Web Service Server

The following are the system requirements for the servers where the App Portal / App Broker for ServiceNow Web Service is installed:

App Portal / App Broker for ServiceNow Web Service Server

Requirement

Description

Authentication

Windows Authentication

Microsoft .NET Framework

A minimum of Microsoft .NET Framework 2.0 SP1 is required on all primary sites.

IIS

App Portal / App Broker for ServiceNow supports the versions of IIS that are installed with Windows Server 2008 R2 or higher.

The IIS Application Server and Web Server roles need to be installed.

ASP.NET

ASP.NET needs to be installed.

The instructions for installing the App Portal / App Broker for ServiceNow Web Service depends upon your deployment technology:

For System Center 2012 Configuration Manager and System Center Configuration Manager (Current Branch), the App Portal / App Broker for ServiceNow Web Service only needs to be installed on the CAS or Central site.

For System Center 2012 Configuration Manager and System Center Configuration Manager (Current Branch), folders will be created called App Portal Users For Site XXX and App Portal Computers for site XXX.

For System Center 2007 Configuration Manager, the App Portal / App Broker for ServiceNow Web Service must be installed on every primary site server.

Therefore, you are required to run the App Portal / App Broker for ServiceNow Web Service installer on each primary site, confirming the local server name and System Center Configuration Manager SQL database of the primary site server. A default System Center Configuration Manager Collection called App Portal Collection for Site XXX will be created on each primary site. This collection will be populated as necessary to service the clients that report to that site.

For System Center 2007 Configuration Manager, an advertisement folder called App Portal Advertisements for Site XXX will be created to contain the advertisements created by App Portal / App Broker for ServiceNow.

App Portal / App Broker for ServiceNow Installation Platform

The App Portal / App Broker for ServiceNow installation platform must meet the following requirements:

App Portal / App Broker for ServiceNow Installation Platform

Requirement

Description

Authentication

Windows Authentication

Operating System

Windows Server 2008 R2 or later

IIS

App Portal / App Broker for ServiceNow supports the versions of IIS that are installed with Windows Server 2008 R2 or higher.

The IIS Application Server and Web Server roles need to be installed.

Microsoft .NET Framework

Microsoft .NET Framework 4.6.1 is required for App Portal / App Broker for ServiceNow.

ASP.NET

ASP.NET needs to be installed.

App Portal / App Broker for ServiceNow Service Account Required Permissions

Prior to installing App Portal / App Broker for ServiceNow, you need to identify and configure an App Portal / App Broker for ServiceNow service account. This service account will be used for App Portal / App Broker for ServiceNow’s interaction with SQL Server and Active Directory, and requires the following permissions:

Required Permissions for App Portal / App Broker for ServiceNow Service Account

Entity

Required Permissions

SQL Server

System administrator (SysAdmin) permission, including permission to create the App Portal / App Broker for ServiceNow database.

System Center Configuration Manager / Altiris Database

Full administrator access, including read (db_datareader) and EXECUTE access on the Microsoft System Center Configuration Manager or Altiris Client Management database in SQL.

App Portal / App Broker for ServiceNow Database

DBO permission on the App Portal / App Broker for ServiceNow database, including read/write permission.

Client Workstations

Whether or not the App Portal / App Broker for ServiceNow service account requires administrative permissions on the client workstations depends upon the deployment technology that you are using.

System Center 2012 Configuration Manager or System Center Configuration Manager (Current Branch)—The App Portal / App Broker for ServiceNow service account does not require administrative permissions on the client workstations.
System Center 2007 Configuration Manager or Altiris—The App Portal / App Broker for ServiceNow service account requires full administrative permissions on the client workstations. These permissions are used by App Portal / App Broker for ServiceNow to run machine policy evaluation for accelerated software deployments and rerunning advertisements as necessary. They are also used if client-side commands and actions have been created within App Portal / App Broker for ServiceNow.

Important • The App Portal / App Broker for ServiceNow service account must continue to have these permissions even after the installation is complete.