Supported ITSM Systems

App Portal / App Broker for ServiceNow 2016

Both App Portal and App Broker include out-of-the-box support for integrating with ITSM systems.

App Portal

App Portal 2016 provides support for the following ITSM systems:

When App Portal’s ServiceNow or BMC integration is set up, whenever specified actions occur in App Portal (such as when a request is submitted), tickets in the attached ITSM system can be automatically opened or closed, or the status of a ticket can be reported on.

Note • If you would like to integrate with an ITSM system other than ServiceNow or BMC Remedy, you can use App Portal’s reusable framework to connect to and configure integration to that system.

App Broker

With App Broker for ServiceNow 2016, you can publish App Portal catalog items in the ServiceNow catalog. This enables ServiceNow users to request software directly in the ServiceNow self-service portal, with App Portal performing the license check and automated deployment.

Important • To use App Broker for ServiceNow, you must have a ServiceNow MID Server that has access to the App Portal / App Broker for ServiceNow REST APIs.

Important • In order for the out-of-the-box App Broker workflow to function, you must have also purchased FlexNet Manager Suite and connected it to App Portal.

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