Supported Deployment Technologies

App Portal / App Broker for ServiceNow 2016

App Portal / App Broker for ServiceNow 2016 supports the following deployment technologies for software distribution:

Microsoft System Center Configuration Manager (Current Branch)
Microsoft System Center 2012 Configuration Manager
Microsoft System Center 2007 Configuration Manager
Altiris Client Management Suite 7.1 or later
VMware AirWatch 8.4 (for mobile application deployment)
JAMF Casper Suite 9.6.4

Note • App Portal / App Broker for ServiceNow supports JAMF Casper Suite 9.6.4 on premises version; the cloud version is not supported. Inventory can be collected from Macintosh computers running OS X 10.7.x or later.

You enter the deployment technology connection settings by opening the Site Management > Settings > Deployment view, and then entering the settings on the ConfigMgr, SCCM 2012, SCCM 2007, Altiris, AirWatch, or Casper subtabs.

Site Management > Site Settings > Deployment

App Portal / App Broker for ServiceNow can only be connected to multiple servers of the same type if they are set up in a hierarchical relationship, with only the “main” site’s connection information entered on the Site Management >Settings > Deployment tab. The following table describes the acceptable hierarchical relationships for the deployment technologies:

Hierarchical Relationships for Deployment Technologies

Technology

Description

System Center Configuration Manager (Current Branch)

System Center 2012 Configuration Manager

Single Primary Site OR Central Administration Site > Child Primary Sites

For System Center Configuration Manager (Current Branch) or System Center 2012 Configuration Manager, App Portal / App Broker for ServiceNow only communicates with one site: either a Single Primary Site or a Central Administration Site (which in turn replicates data to all Child Primary Sites).

System Center 2007 Configuration Manager

Central Site > Child Primary Sites

App Portal / App Broker for ServiceNow supports multiple System Center 2007 Configuration Manager Child Primary Sites; however, they need to be in the same hierarchy of the Central Site that is configured in System Center Configuration Manager.

Altiris Client Management Suite 7.1 or later

Single Primary Site OR Central Site > Child Primary Sites

For Altiris. App Portal / App Broker for ServiceNow only communicates with one site: either a Single Primary Site or a Central Site (which in turn replicates data to all Child Primary Sites).

Important • App Portal / App Broker for ServiceNow does not support connecting to multiple, disconnected deployment servers that are using the same deployment technology and version.

Note • When using System Center Configuration Manager, Microsoft .NET Framework 4.6.1 is required to be installed on the IIS server in order to run the App Portal / App Broker for ServiceNow web service and web site. This is not required when using Altiris Client Management Suite.